Loan Processor Client Service

STEVEN J. MINTER

*** ********* *****, ***** ****, TX 78613 512-***-**** aduyeo@r.postjobfree.com www.linkedin.com/in/stevenjminter/ SUMMARY

Dedicated professional with extensive experience in mortgage operations, underwriting, and documentation across diverse areas. Highly organized with proven ability to manage high-volume projects and coordinate efficient workflow. Effectively balances competing priorities in fast-paced, people-facing environments. Outstanding communicator and relationship-builder known for going above and beyond to ensure best possible outcomes in client service and satisfaction. Regarded as a passionate leader, critical thinker, innovator, and a technical specialist. CORE STRENGTHS

Loan Programs DU/Fannie Mae & LP/Freddie Mac Client Service Problem Solver Communications Conventional/FHA/VA AUS System Organization Prioritization Training & Development CRM Database Quality Assurance PROFESSIONAL EXPERIENCE

Tomo Mortgage – Austin, TX Nov 2021- Jan 2023

LOAN PROCESSOR

● Performed all processing, pre-underwriting, and pre-closing tasks for Conventional, FHA, and Jumbo products.

● Verified accuracy and compliance with investor guidelines of required documents for underwriting.

● Calculated employment income as well as rental income using Schedule E from tax returns.

● Served as the main point of contact for the borrower until closing of the loan; provided essential updates of the loan status via phone, email, and text messages.

● Created business-to-business partnerships with USAA and Allstate. Certainty Home Loans – Austin, TX April 2020 – Nov 2021 LOAN PROCESSOR

● Trained, developed, and mentored new team members to include implementing new training materials; increased job qualifications and overall company production.

● Applied knowledge and experience of Conventional, FHA, and VA loan programs according to AUS and investor guidelines.

● Reviewed and verified income of borrowers, including credit, employment history, property appraisals, and title insurance information prior to submitting underwriting via Empower software.

● Served as loan set-up lead; collected appraisal payments from clients, ordered title, insurance, appraisals, and payoffs; structured loan software to processor review.

Visio Lending – Austin, TX Feb 2019 – March 2020

LOAN CLOSER

● Reviewed title commitments, purchase contracts, tax certifications, HUDs/ALTA statements, and approved signed loan documents- ensured 100% accuracy of required documents.

● Contacted buyers, brokers, title companies, attorneys, and sales agents for business operations; prepared mortgage, notes, and related closing documents.

EDUCATION CERTIFICATION TRAINING

Bachelor of Arts, Communication Texas A&M University College Station, TX Software: MS Office Calyx Point Salesforce Empower Hubspot Byte

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