Shams kalam

St. Louis, MO

314-***-****

PROFESSIONAL SUMMARY

•Profoundly talented Business System Analyst having over sixteen years’ experience in Information Technology, with focus on Business Analysis and Software Testing/Validation of applications for various businesses.

•Worked as a Test Lead with the QA (Quality Assurance) team for designing and evaluating Test Plan, Test System, Test Data and Test Cases for the application.

•Expert in creating strong Business process models including flow charts, class diagrams, system impact flow diagrams and GANTT charts using tools like Microsoft Visio and Borland Together.

•Experienced in manual testing, recreating errors and providing support to developers to mitigate defects.

•Experienced in eliciting requirements, creating Use cases, FRD, BRD, SRD, ettc.

•Expert in:

Work Experience

Business Systems analyst

Spectrum Mobile

(K-Force)

Feb. 2022 – Present

Working In the Spectrum Mobile team as a Business System Analyst in an Agile environment. Responsibilities included:

•Worked on creating user stories in JIRA in an Agile Scrum environment

•Developed requirements for a new User Interface using Agile guidelines

•With sprints spanning over two weeks, worked extensively with business to develop epics and acceptance criteria and prioritize them as well.

•Worked with architects on detailed design solutions for the epics and wrote detailed user stories based on design

•Reviewed user stories with developers and testers and estimated story points for each user story

•Ensured user stories were ready in the backlog for two sprints worth to allow proper planning and estimation

•Conducted JAD sessions to refine prototypes, prioritize and time-box use cases with management, SMEs, users and other business managers.

•Developed detailed requirements for Rest APIs request and response by mapping data structure from the database table

•Documented current process flows and updated existing ones in Confluence to ensure information is being carried forward

•Identified gaps in current API requirements and suggested to Product owner for future epics

•Created Test Plans, Test Cases and performed hands on testing

•Logged Defects and performed all other required work related to role

IT Project Consultant

State Of New Jersey

(North Highland Consultants - implementation partner)

Oct. 2020 – March 2021

Worked as a QA Consultant for their State provided Healthcare application that enables State residents sign up for Health Insurance as well as brokers and other service providers.

UAT/QA Consultant Edward Jones - St. Louis, MO Sept. 2019 to July 2020

Worked as a Lead Test Consultant for the CCC group via North Highland consulting. The projects under this Managed Services group consist of 7 different products. This newly formed group is transitioning from Waterfall to Agile development process. All of the development within the CCC group are web based applications for Financial Advisors for United States and Canada. Responsible as a Test Lead for all UAT testing and test management activities for the following projects under this group:

GOLPO

Sr. Test/BACnsultant

Wells Fargo - St. Louis, MO October 2018 to June 2019

Played key role in UAT efforts for the following projects:

1.RBU (Research Based Universe - Compliance based application based on Research of updated Banking and Investment Regulations, AML, and other Government legal regulations)

2.NAO (New Account Opening)

3.Work Management (Internal Investment Advisor facing application for Portfolio Management for with different level of access)

4.Book analyzer (Advisor facing application for Client Management) Dashboard (Advisor facing application)

Worked in an Agile environment collaborating with product owners, Business end users, Developers and QA team to ensure that each story meets the acceptance criteria completely.

●Created Test Cases and Test Scripts

●Directed and trained Business team in executing Test cases

●Logged bugs

●Retested Stories as needed (after the bug fix)

●Reported daily status as needed

●Performed regression testing

●Created and maintained Test Data as needed

●All other related functions

QA Lead/Business Analyst

Ameren - St. Louis, MO

Feb. 2018 to August 2018

●Elicited requirements for all application owners

●Helped product owner to write user stories and prioritize back log items

●Reviewed requirements with Business and stakeholders

●Acted as SME and presented proposed demo

●Obtained approval of design and functionalities from business

●Collaborated with Development team for developing application

●Created Demo for final sign off

●Wrote Test Cases and Test scripts

●Lead offshore QA team

●Reported bugs and coordinated bug fix

●Lead regression testing

●Tested applications (hands on) as needed

●Performed all other necessary functions as needed

Sr. QA/Business Analyst (consultant)

Charter Communications - St. Louis, MO

September 2016 to January 2018

Heavily involved in Go/No-Go meetings and other required meeting.

●Mentored Junior Testers and Analysts.

●Tested applications related to integration projects involving acquisition of TWC and BHN.

●Involved in Planning, estimating, engagements, creating test plans and test scripts, hands on testing (Integration, End to end, regression, etc.), reporting bugs and prioritizing bug fixes, analyzing root cause, and other functions as required.

●Mentored Junior Testers and Analysts.

●Elicited requirements through JAD sessions

●Worked with architects on detailed design solutions for the epics and wrote detailed user stories based on design

●Reviewed user stories with developers and testers and estimated story points for each user story

●Ensured user stories were ready in the backlog for sprints in advance to allow proper planning and estimation

Environment: HP ALM, Jira, SOAP UI, Restful, Confluence, Bitbucket, Share point

Sr. Test Engineer (employee)

Enterprise Holdings - St. Louis, June 2014 to July 2016

●Worked as a Sr. Test Engineer in the Rental Clients division working in an Agile environment.

●Tested IOS and Android based Tablet application for the Rental division.

●Led small segment development testing for the Tablet application at a release level.

●Mentored junior engineers.

●Planned test strategy, created and documented Test Cases, Test Plans, Test schedules, and test scripts.

●Executed tests (Ad-hoc, Smoke, Functional, Regression and E2E) and reporting bugs using Clear Quest and JIRA.

●Performed Gap Analysis.

●Suggested, created and documented process improvement plans.

●Implemented process implementation steps.

●Worked closely with release management to confirm release schedule.

●Resource engagement and management for testing projects as needed.

●Played an integral part in implementing JIRA throughout the development teams.

Tools Used: JIRA, Confluence, Visual Studio, SQL, MS Project, MS Office

QA Lead/Project Lead (consultant)

TCS America

Minneapolis, MN

April 2011 to April 2014

Held various positions at Ameriprise Financials and Target as a consultant. Worked for TCS America as a full time resource, deployed to various client organizations for various projects.

Ameriprise Financials

●QA Lead for the DCM upgrade project, which is the largest upgrade efforts in the history of Ameriprise. - Responsible for overall Management of QA Department's work and tasks including Test planning, scoping, Test Data management, Hands on testing (Smoke, Functional and Regression testing and reporting bugs using HP ALM).

●BSA/BA for SABRIX Reporting and Calculation upgrade Project. - Responsible for all BSA/BA related work.

●Project Lead for Service Now and DUNS 1000 - Responsible for assisting the Director for overall Management of the project. Used Share Point for collaboration with other internal and external personnel and clients.

●Project Manager for AITT Project - Responsible for planning, scheduling, budgeting, coordinating, reporting, and all other project management related work. Also responsible for successfully taking projects to completion within estimated time and budget.

●Project Manager for Service Delivery Project - Responsible for planning, scheduling, and budgeting, coordinating, reporting, and all other project management related work. Also responsible for successfully taking projects to completion within estimated time and budget.

Tools used: HP ALM, SharePoint, SQL, MS Office suite, MS Project, MS Lync. Target

Consultant for TCS America

QA Process Governance and Project Lead

Minneapolis, MN

April 2011 to April 2014

●Worked at Target head quarters managing all aspects of various projects falling under TCoE. Coordinated and managed all efforts towards successful completion of projects.

●Planned, orchestrated and coordinated all efforts towards successful testing of applications developed for various projects within the realm of TCoE.

●Created Test Plans, Test Scripts, Test Cases and all other needed documentations.

●Performed testing using HP ALM and reporting bugs.

●Managed the Test Lab dedicated for testing of all applications within the TCoE.

●Assigned hardware and workloads to resources as needed.

●Scheduled testing as needed per various project needs.

●Performed audits to make sure all testing and development process conforms to Company prescribed guidelines and all documentation and Artifacts including reporting conforms to Company prescribed Templates.

●Created, Maintained, and updated SharePoint site and contents.

●Provisioned access to SharePoint site.

●Coordinated, scheduled and presided over all related meetings and assigned tasks to resources to mitigate issues discussed in the meetings.

●Performed all reporting required per project.

Tools used: HP ALM, Share Point, MS Office suite, MS Project, Communicator.

QA Lead/BA (consultant) Shinetech, LLC - St. Louis, MO Dec. 2009 to Nov, 2010

Performed testing on web based application for mortgage processing and Loan Origination. Responsible for coordinating, planning and execution of all testing efforts for both onshore and offshore resources. This software contains features for online application portals, underwriting, credit pull, decision support, risk assessments, conditions tracking, and more. These applications were designed for regulation compliance and events tracking

●Elicit requirements using interviews, workshops, storyboards, surveys, business process descriptions, use cases, scenarios, task and workflow analysis.

●Reviewed requirements to prepare Test Cases.

●Participated in planning session.

●Attended JAD sessions to confirm requirements and analyze environment, hardware, and testing tool requirements for tests.

●Wrote Test Plans and Test Cases to meet business and user requirements.

●Executed test scripts and recorded results using Mercury QC 10.0.

●Led and managed QA team for Functional, Integration and Regression testing.

●Prioritized bug fixes for new deployment in conjunction with developers.

●Developed and maintained matrices for quality assurance.

●Coordinated, facilitated and participated in meetings as needed.

●Worked with offshore team to accommodate proper direction.

●Performed other duties related to development process as needed.

●Mentored junior analysts and trained and directed QA and Business UAT team.

●Environment included ASP.NET, Java, C#, Windows XP, Microsoft Office,

Tools used: MS Office suite, MS Project. HP QC, Skype, WebEx, and MS Communicator

Sr. QA Analyst

Wells Fargo - St. Louis, MO Sept. 2008 to Feb. 2009

Responsible for all phases of Quality Assurance work in an Enterprise environment. The project involved integration of various functionalities from Wachovia Securities' Web Based Contact Management application and AG Edwards' Contact Management application with NexJ's out of the box Contact Management application, and Integration of MS Outlook and Thomson Reuter's Wisdom into the newly integrated custom application.

●Wrote Test Plans and Test Cases to meet business requirements and user requirements.

●Modified high-level business and user requirements into functional requirements.

●Identified and reviewing activities and deliverables critical to project quality.

●Analyzed environment, hardware, and testing tool requirements for performance tests.

●Participated in requirements prioritization.

●Planned, designing steps of Test scenario, develop new scripts, edit existing scripts

●Executed tests and recorded results.

●Did defect reporting and tracking using HP Quality Center.

●Managed requirements traceability information.

●Tracked requirements status throughout the project.

●Perform Regression Testing for changes in front end, back end, new build & new Versions.

●Worked with offshore Regression testing team and coordinated testing efforts between on site and offshore teams.

●Performed Functional, Integration and Regression Testing.

●Interacted with developers, scheduled and planned workarounds and prioritized bug fixes for new deployment.

●Developed and maintained metrics for quality assurance.

●Served as a mentor to junior analysts.

●Participated in all-inclusive planning sessions and weekly meetings.

●Worked with offshore team as SME to accommodate proper direction on testing and explain Test Cases and predicted behavior of application.

●Environment included Manual and Automated testing, Windows XP, Oracle, C, C#, HP Quality Center, Share point, Microsoft Excel, MS Communicator, MS Outlook, MS Word, and Visio 5.0.

Tools used: HP ALM, Share Point, MS Office suite, Mercury QC.

Education: BA - Finance

Skills

•Test Plan

•Test Management Tools

•Testing

•Requirements Analysis

•Requirements Gathering

•Test Status Reporting

•Agile

•Scrum

•Jira

•User Acceptance Testing

•Test Cases

•Microsoft SQL Server

•SDLC

•APIs

•Web Services

•SQL

•REST

•Postman

•XML

•Git

•Waterfall

•LAMBDA

•ETL

SALES FORCE

Certifications and Licenses

Scrum Master

Present

Certified Scrum Master

Contact this candidate