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Call Center Service Delivery

Location:
Nairobi, Nairobi County, Kenya
Posted:
January 26, 2023

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Resume:

MARK WANJAMA KINYANJUI

Cell +254-*********

D.O.B: November 10th 1995

Email: aduyde@r.postjobfree.com

PROFESSIONAL STATEMENT

Detailed-Oriented Craftsman in e-commerce and sales and marketing field having high-level experience in the same. Well-organized and methodical with excellent teamwork and time management abilities. I hold strong expertise in tech and marketing of companies related functions of:

Marketing

Sales

IT

E-Commerce

Quality

Sourcing

Distribution

Operations

Strategy

Design

Pursuing to apply 4 years of related involvement in a new and challenging role. I have sound knowledge on key indices of:

Attracting Suppliers

Growing product assortment and

relevance

Order Accuracy

Stock Keeping

Inventory accuracy and turnover

Transportation Costs

Delivery Time

Sales and Data Representation

Shorter Inventory Time

AREAS OF EXPERTISE

Client Management

Market Research

Developing New Markets

People Management

Business Plan

EMPLOYMENT HISTORY

Mukili Enterprises – Sales and Marketing and IT Consultant (2015-2019) Managing all IT operations and part of the sales and marketing team in supplying to all Tuskys and Naivas outlets countrywide involving responsibility over stock keeping, sales and data representation, delivery, client management, supplier management, and operations plan of weekly to monthly assignment of responsibilities to staff. Recruiting of staff including mentoring and training. Client-facing, daily contact with clients and also suppliers of goods supplied essentially communicating business growth to both clients and suppliers.

Horizon Call Center - Multichoice Sales Agent and IT Consultant (2020) Assisting in IT operations and was part of the sales and marketing team. Involving sales and data representation and client management.

Oceanfront Investments – Staff Driver. (2022)

Safely transporting company staff as well as various products and materials to and from specified locations in a timely manner.

Assisting with the loading and offloading of staff luggage, products, and materials. Adjusting travel routes to avoid traffic congestion or road construction. Promptly informing the company of any tickets issued against the company vehicle during work hours.

Ensuring that the company vehicle is always parked in areas that permit parking in order to avoid towing.

Keeping the company vehicle clean and properly maintained by performing regular washing, cleaning, and vehicle maintenance.

Providing accurate time records of the company vehicle’s comings and goings. Reporting any accidents, injuries, and vehicle damage to management.

Q&B Investments Limited – Telemarketer. (2022)

Contact businesses and private individuals by telephone to promote products, services, and/or charitable causes.

Solicit orders for goods and services over the telephone and explain the product or service to potential customers.

Deliver and adjust scripted sales pitch to meet the needs of specific individuals. Provide pricing details and handle customer questions. EDUCATION HISTORY

Nairobi Institute Of Business Studies(2015)

Computer Studies

Dima College- International Freight Management, Clearing and Forwarding (2017-2019) o Shipping

o Warehousing

o Import/Export Operations

o Service Delivery

o Transportation

o Tech Handling Freight

CORE COMPETENCIES

Fosters Teamwork

Attention To

Communication

Technical Expertise

Self-Confidence

Decisiveness

Initiative

Personal Credibility

Strategic Thinking

Provides Motivational

Support

Develops, Empowers &

Influences Others.

Exemplary & Persuasive

Oral & Written

Communication.

Client-Centric

REFERENCES

Robert Njoroge

Skills and Enterprise

Portfolio Lead at British

Council

Njoroge.robert@gmail.

com

Dan G. Karua

GeMBA LLB(Hons)KSL

(ATP)ESFP

aduyde@r.postjobfree.com

Christopher Wanjohi

Lead Creative- Whiterhino Ventures

aduyde@r.postjobfree.com



Contact this candidate