Charles Moore

Brandon, FL ***** • 904-***-**** • aduycw@r.postjobfree.com

Professional Summary

A self-assured Service Advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in listening and problem solving. Highly knowledgeable in latest information concerning automotive computer programs such as CDK and Reynolds and Reynolds.

Skills

Excellent communication

CDK

Reynolds and Reynolds

Infinity

Highest customer service index scores

Proficient in Microsoft Outlook

Service estimates

Data entry

Inbound and Outbound Calling

High-energy attitude

Conflict mediation

Work History

Service Delivery Advisor, 02/2021 to Current

Lazy Days RV. Tampa Location – Seffner, FL

Developed and delivered engaging sales presentations to convey product benefits. Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.

Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Implemented brand marketing and sales campaigns.

Suggested add-on services that would be helpful to customers and improve the bottom line. Pleasantly greeted customers and asked open-ended questions to better determine needs. Service Advisor, 01/2021 to 02/2021

Toyota Of Orlando

To greet every customer and offer product knowledge to every customer. Recommended additional, useful services to customers, which helped to increase overall sales. Explained amount for expected services and provided detailed answers to customer questions. Evaluated benefits for each caller to determine service needs and address concerns. Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.

Sales Representative, 10/2018 to 01/2021

Off Lease Only Orlando

Built customer confidence by actively listening to their concerns and giving appropriate feedback.

Regularly sought opportunities to sell in and out of state deals. Perform a complete walk around and provide test drives with all customers and having full transparency with the vehicle to the customer.

Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.

Fostered relationships with customers to expand customer base and retain business. Demonstrated product features to align with customer needs. Service Advisor, 12/2016 to 09/2018

Subaru of Orange Park

Explained the amount that would be charged for services and provided detailed answers to customer questions.

Welcomed people as they entered the facility and ascertained their needs by asking open-ended questions.

Recommended additional, useful services to customers, which helped to increase overall sales. Immediately escalated incidents to remain compliant with company's standard procedures and processes.

Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.

Evaluated benefits for each caller to determine service needs and address concerns. Service Advisor, 01/2017 to 01/2018

Coggin Honda

Greet every customer in the service drive.

Listen to customer and help advise them on the best services for their vehicle. Recommended additional, useful services to customers, which helped to increase overall sales. Supervised monetary transactions and changes while coordinating logistics to verify service dates.

Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.

Improved service quality and increased sales by developing strong knowledge of company's products and services.

Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.

Service Advisor, 06/2015 to 12/2017

Coggin Toyota

Welcomed incoming individuals and ascertained needs by asking open-ended questions. Recommended additional, useful services to customers, which helped to increase overall sales. Explained amount for expected services and provided detailed answers to customer questions. Documented and scoped actions taken to resolve issues after service calls. Capitalized on opportunities to enhance customer experiences and bring in repeat business. Improved service quality and increased sales by developing strong knowledge of company's products and services.

Education

Education, 1994

Alabama State University - Montgomery, Al

High School Diploma: 1990

North Pole High School - North Pole, AK

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