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Costumer service

Location:
Minneapolis, MN
Posted:
January 26, 2023

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Resume:

Sawsan Al Qadi

Fridley, MN

aduycr@r.postjobfree.com

+1-507-***-****

Authorized to work in the US for any employer

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Work Experience

Marketing director

Cricket Wireles Sukar and sons - Blaine, MN

August 2022 to January 2023

Managed the interviewing and hiring process.

Done the team schedules.

Marketing events.

Daily bank deposits.

Helped in troubleshooting and solving client’s issues.

Managed the inventory and all the transfers to the stores

Shift Leader

Walgreens - Mounds View, MN

December 2021 to August 2022

Helped costumers and team members in solving issues.

Daily tasks as of stocking and adjusting prices.

Dealt with vendors .

Managed unloading Mclane and Walgreens trucks

Shift Manager

Speedway LLC - Brooklyn Center, MN

September 2020 to December 2021

Managed daily management task’s between the team and the costumer and the vendors

Store Manager

Family Dollar

December 2018 to August 2020

Exhibits and provides leadership, direction and supervision to all store employees at all times.

Supervises, trains, develops and evaluate the training of store employees.

Hire, train, promote or terminate workers when appropriate.

Assign employees to specific duties.

Responsible for managing and maintaining all store business records including but not limited to, payroll, scheduling, vendor delivery, accounting and all inventory records, as well as cash register deposits/receipts.

Manage loss prevention within the store.

Implements and assures compliance by store team members with all company policies and procedures.

Manager

Krisby Chicken

November 2018 to December 2018

Managed all the manager duties from ordering to dealing with costumers and daily processing.

Manager Of Production

Dittrichs Specialties

July 2015 to November 2018

Package

Assembly

Quality control

Produced and tested the product

Worked as production Manager for Dittrich Specialties. Packed supplies and finished goods in bags, boxes and crates and then move them to loading areas for delivery. Inspect final weights and counts of items to ensure they meet production standards, seal containers with tape and other adhesives, and label boxes with the names of their contents and their intended destinations. Assembled and tested filtration valves to ensure that they were ready to get utilized. Keep records of activities for inventory control.

General Manager

Madelia Hotel & Suites

February 2013 to June 2015

External key liaisons:

Local & public authorities

Main accounts

Guests

Managed and was responsible for achieving optimal guest satisfaction and a good working environment to attain all set objectives. To achieve this, the Hotel Manager should run the hotel in accordance with the Standard Operating Procedures and Policies as set out by the company.

The Hotel Manager shall see to the implementation of optimal and attractive products and services

Required to address the hotel's target groups, based on pre-agreed marketing plans and budgets.

The Hotel Manager shall ensure the correct production and distribution of information and promotion materials as agreed to.

Draw up plans and budget concepts (revenues, costs, etc.);

Safeguard the realization, tracing and adjustment of deviations;

Developing improvement actions, carry out costs savings;

Guard/ controlling of cost price

Delivering of data and proposals for the budgets and investments.

Safeguard quality of operations (internal & external audits)

Manage the various Department Heads

Coordinate planning of Department Heads and Assistant Managers about time-tables,

work schedules, employment of employees within the different services; solving of bottle necks;

Coordination of the execution of activities via instructions to the Heads of Departments/ Assistant

Managers, supervision of the execution;

Determination of the workforce, recruitment and hiring of new staff, supervision of sufficient

introduction, execution of performance reviews and training of staff.

Be accountable for responsibilities of department heads in their absence.

Implement the SOPs optimally in the hotel and act as a flag ship establishment for the brand.

Prepare a monthly financial reporting.

Ensure an adequate administration, for the outgoing and incoming invoices, for the payment of invoices and for drawing up periodical management data. Justify deviations and differences.

Other tasks

Handling complaints, in the last resort.

Other reliable to the above mentioned, tasks in order of the executive;

Handing over opinions and beliefs, decisions etc. to the executives;

Leading various internal and external meetings;

Supervise the fulfillment of the regulations of the employment

legalization, Occupational Health & Safety Act, HACCP, legionella, fire regulations and other legal requirements

Correct use of Company's corporate identity.

Maintain contacts with public authorities

Manager

Whispering Oaks Complex

January 2012 to January 2013

Establish rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals.

Attract tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.

Contract with tenants by negotiating leases; collecting security deposit.

Accomplish financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.

Maintain property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping and snow removal services

Maintain building systems by contracting for maintenance services; supervising repairs.

Secure property by contracting with security patrol service; installing and maintaining security devices; establishing and enforcing precautionary policies and procedures; responding to emergencies.

Enforce occupancy policies and procedures by confronting violators.

Prepares reports by collecting, analyzing, and summarizing data and trends.

Administrative Officer

Omar Financial Services

July 2011 to January 2012

Assist taxpayers in resolving problems with the IRS.

Identify areas in which taxpayers have problems when dealing with the IRS.

Propose changes to IRS administrative practices to mitigate future problems; and Identify possible changes to the law to mitigate future problems.

Energy Advisor

Just Energy

May 2010 to May 2011

Build relationships in the community and originate residential electricity contracts through direct sales.

Converted leads to sales through explaining services and addressing customer needs.

Worked with independent broker organizations operating as separate sales channels to bring in customers.

Responsible for entering all customer contract information into system for enrollment processing.

Provided senior management with market intelligence and review the success of different strategies.

Added to the creative process by contributing new ideas for success.

Energy Consultant

Reliant Energy

March 2009 to March 2010

Spent majority of workday making sales at customer residences.

Contacted residential customers from a defined prospecting list and/or an event type sales environment.

Presented competitive energy solutions that meet customers' needs, while adhering to TXU Energy brand values and Code of Conduct requirements.

Effectively managed prospects and lead the assigned sales territory.

Maintained records and timely completed all required reports to fully executed objectives.

Collected customer, market, and competitor information during the sales process to improve channel success.

Maintained high level of open communication and morale within the work group and among supporting work groups.

Assisted in presenting results/implications and recommendations to management.

Volunteering Jobs

Massachusetts Institute of Technology - Abu Dhabi, AE

January 2005 to August 2008

Massachusetts Institute of Technology

Computer Administrative Assistant

MIT Careers Office

March 2000 to October 2004

Manage numerous projects including the annual Salary Survey: analyzing data and Transferring it to SPSS software and cleaning data and publishing it on MIT Careers website. Manage Graduate Survey: coding, tabulating and disseminating information gathered to MIT Departments.

Draft and publish the workshops data in File Maker Pro and on the Careers office web site.

Assemble computers for new employees, update and install new software and troubleshoot any technical

Problems.

Represent our office in many teams at MIT: IT partners, File maker group, SAP group, MIT giving community 2000, ILP recruiting workshop. Co-ordinate parking permits for Careers staff. Greeting students and recruiters, in person and on the telephone, answering questions related to recruiting and use

Of MONSTER TRAK.

Review and maintain office websites specifically company presentations, salary, workshops and MONSTER TRAK website.

The office administrator for the Electronic Mail and other management things.

Massachusetts Institute of Technology

Senior Cashier

Cashier's Office

October 1997 to March 2000

Cashed checks, credit union checks, and reimbursement checks for MIT employees.

Processed invoices. Sold Harvard Shuttle tickets. Processed petty cash requests, Filed, distributed and logged payroll and travel advance checks.

Sold and inventoried MBTA passes, traveler's checks, sailing cards, course notes, hobby shop cards, theses, etc. Answered telephone inquiries. Opened and sorted office mail. Other duties as required.

Data Entry

Massachusetts Institute of Technology

October 1996 to October 1997

Paid invoices using SAP. Pulled verification for checks and ordered checks numerically for the audit division.

Totaled non-PO invoices. Retrieved documents numbers from SAP for verification.

Temporary Worker at the Following Companies

Olsten Temporary Service - Cambridge, MA

February 1996 to September 1996

Boston City Hall

Boston, MA

Secretary

Assisted and managed general office operations and administrative staff support.

Children's Hospital

Boston, MA

Administrative Assistant

Organized projects and dealt with company assignments.

Fleet Bank

Boston, MA

Administrative Assistant

Handled large mailings, courier deliveries faxing, photocopying, filing and data entry.

Boston Financial Data Services Quincy, MA

Customer Services Supervisor

Supervised and trained 30 customer service representatives. Solved policy and customer service problems that faced employees.

Education

Certification

Arab University of Beirut Lebanon

1993

Bachelor's Degree in Literature

San Joseph University Lebanon

June 1992



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