Entry Specialist Data
Resume:
MONICA ROBINSON
New Castle DE, 19720
aduycg@r.postjobfree.com
OBJECTIVE
To secure a position with a Mortgage or Title Company where I can utilize my business knowledge to enhance the company’s performance and contribute to their overall success.
SUMMARY OF QUALIFICATIONS
I am self -motivated and work independently with little supervision. I am organized and committed to do the best I can daily. I strive to complete all my daily work and will volunteer for ad hoc duties, take on extra responsibilities, and work overtime if required. I work well in a group setting and I am team oriented. I am a quick learner and enjoy learning new tasks and accomplishing them within company standards. I am familiar with all current operating systems. I am a dependable and reliable employee.
WORK HISTORY
Stewart Title - April 2015 to present
Title Specialist II – current title
Previously known as Client Services Support position
Monitoring and maintaining client relationships with top lenders and associated title companies
Day to Day point of client contact for reviewing all disputed and escalated files from 10+ clients
Monitoring multiple daily and monthly reports to review both internal & external production to ensure optimal experience for clients
Examining documents for preliminary closing request
Familiar with state laws and requirements for Curative Lien clearing
Knowledgeable with state laws regarding title transfers via will/probate, estates, trusts, affidavits and all deed documents
Wire claiming for new loans and end of month tax disbursements
Post-closing Mortgage/Deed of Trust Recording and Reconciliation for title insurance
Complete a variety of ‘special’ projects for new clients
Vendor Coordinator:
Manage a vendor network of field abstractors to ensure turn time and quality are obtained per company expectations and policy
Counsel and contact vendors on a daily basis to ensure status of pending orders, creating an audit trail for completion
Train new hire vendors on SLA requirements as well as product requirements and system access
Perform Quality Control on completed product prior to submission to lender; daily quality review of top lenders, and new vendor quality review
Monitor corrections to ensure turn time and quality are obtained
Organize and Schedule orders when “batch” (Hedge Company) work is obtained; assign, monitor cost, and notify vendor network of requirements
Work Vendor Coordinator mailbox to ensure communication and daily workflow is obtained within a timely manner
Work Department ACD line to ensure vendor/lender request and concerns are answered in timely manner
Experienced in Data Entry of Legal & Vesting and Search Orders per lender and company standards
Recording:
Serve as trainer within the Search/Recording Department responsible for training new hires, Co-Ops and part time contractors
Knowledgeable in all Lender and State requirements for Boeing, JPMorgan Chase, PNC, and First Citizens Bank and Trust, to name a few.
Adherence to county and state recording requirements; along with maintaining lender and company recording SLA requirements
Familiar with state and county guidelines as well as county and state nuance requirements
Per company/lender requirements am familiar with placing orders, maintaining error logs, producing daily and monthly reports, and maintaining daily production log
Skilled in County, Vendor, Lender calls to resolve any issues relative to the recording of any document
Proficient in the Simplifile and CSC systems used for e-recording
Experience includes Recording, e-Recording, and PCR (product control review) of Mortgages, POA, Modifications, Assignments, and Deeds
Educated in the calculation and fee structure surrounding various counties/states and product types.
Expert in completed county level forms required for the recording of documents
Competent in processing rejected documents return by the county, making corrections and returning to county for recording
Daily duties include delegation of daily work to assure SLA requirements are met
Maintain company Compliant requirements, maintaining required company log relative to documents, checks and document storage
Responsible for ordering Checks, FEDX envelopes, Business Reply envelopes, Check Printer Toner, all required supplies needed to efficiently operate the recording department
Victoria’s Secret – 01/2014 to 04/2015
Support Associate
Christiana Mall, DE
Prepared products for sale from packages; replenished low stock on floor; stocked inventory
Worked overnight marketing floor sets
Assisted with the greeting of customers and cashier when needed
C & D abstracting – 01/2012 to 12/2013
Data Entry Specialist
Data Entry of completed abstracted material within the company guidelines into various operating systems
Maintain orders per hour to ensure deadlines are met while maintaining efficiency and compliant of company and client requirements
Education
Diploma
Howard High School of Technology
Graduated May 2013 - overall 3.4 GPA
College Student
Delaware Technical Community College
Graduated December 2019
Associates in Applied Science Business – General Business
Goldey-Beacom College
December 2020 – present
Bachelor of Business Management; ETA December 2023
Awards and Acknowledgements
Phi Thetta Khappa Honors Society
Active member as of 2017
REFERENCES
Upon Request
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