ANTHONY W. MORRO

Eagle Point, Oregon ***** 425-***-**** aduyby@r.postjobfree.com www.linkedin.com/in/anthonymorro SUMMARY

A strategic and results-driven SENIOR WORKPLACE EXPERIENCE AND FACILITIES MANAGEMENT EXECUTIVE, with a successful record of accomplishment in category management, key relationship management, account management, and negotiations. Established capabilities in supplier management, best practices, continuous improvement, and strategic planning. Utilizes transformational leadership skills to collaborate with cross-functional teams and key stakeholders. A forward-thinking and analytical leader, who delivers improved operational effectiveness in diverse client businesses. EXPERIENCE

JONES LANG LASALLE, Chicago, Illinois

Senior Director, Category Management, Security, Facilities, Food, and Office Services, 2018-2023 Served as facilities services expert advisor to over 80 client accounts for financial and service success. Led enterprise-level supplier relationships, with focus on value and innovation. Performed strategic development of partnerships to ensure differentiation of client-ready solutions and successful growth to expanded suite of services, including security, mail, logistics, and reception. Directed “consulting as a service,” bringing in account retention, as well as new revenue. Offered direction of food services’ and uniforms’ categories via direct report, providing insight guidance and coaching.

• Developed category strategy for each major category, including spend analysis, industry insights, supplier capability, and risk. Presented to senior management and achieved global consensus.

• Identified three diverse suppliers in security category and cultivated relationships with ownership. Negotiated preferred agreements to position increased diversity spend by $2 million in 2022.

• Led direct negotiation project for large-client program that yielded 6% savings in program cost plus added value of CPR safety training program for no added cost, and further identified up to 30% in additional savings with adoption of remote guarding, camera, and electronic security solutions.

• Added global supplier successfully to JLL's toolbox for clients in office services. Positioned diverse WBENC supplier for successful account adoption, thereby increasing diverse spend by more than $2 million. JONES LANG LASALLE, Chicago, Illinois

Senior Global Category Manager/Food, Hospitality, Office Services, 2017-2018 Directed creation of strategy for each category for deployment across business lines and client sectors. Cultivated third-party relationships to help ensure trusted partners supported JLL solutions and account delivery. Managed all governance with multiple suppliers and provided escalation point to accounts, clients, and suppliers. Developed firm’s category strategy across all business lines.

• Served as global category leader for food services, driving strategy spend over $300M via identification of account and client objectives, and establishment of effective solution with third-party providers.

• Guided development of global hospitality forum for sharing ideas, innovations, and best practices that provided clients with improved service levels and outcomes.

• Led office service supplier council for Americas, creating service differentiation for clients and bringing forward key innovations, such as digital mail and visitor management technologies.

• Provided successful support of sales pursuit process with strategic solutions related to categories managed that aided in multimillion-dollar account wins.

JONES LANG LASALLE, Chicago, Illinois

Category Manager/Food, Hospitality, Office Services, 2016-2017 Created strategy for each category for deployment across business lines and client sectors. Cultivated third-party relationships to help ensure trusted partners to support JLL solutions and account delivery. Managed all governance with multiple suppliers and provided escalation point to accounts, clients, and suppliers. Developed firm’s category strategy across all business lines.

• Wrote vision and mission statements, positioning category for increased global value.

• Educated leadership on industry market value for contracts and elevated awareness of category. Anthony W. Morro, Page 2

• Established path for strategic relationships with suppliers in highly consolidated global market.

• Created revenue stream, selling food service consulting to clients for successful outcomes.

• Recalibrated key client program with increased investment of $1 million in wellness-focused subsidy. JONES LANG LASALLE, Chicago, Illinois

Strategic Sourcing Manager/Corporate Food SME, 2015-2016 Developed food service subject matter expertise platform to support best practice and knowledge share across accounts. Created charge-back methodology and consulting as service approach that brought value directly to clients, based on stated scope and projects. Sold JLL's capabilities in category to clients to win new clients and expanded scope. Supported large existing account with sourcing and procurement program, ensuring compliance and contracted supplier services delivered on time and at right cost. Managed direct report and provided leadership, coaching, and support.

• Delivered best in class strategic sourcing services to national Fortune 500 client.

• Completed category plan for addressable account spend of $20M.

• Finalized RFPs for key categories, with over $150K in savings for client.

• Improved overall account contract compliance from 42% to 74% in six months.

• Championed advancement of direct report from hourly to management role. JONES LANG LASALLE, Chicago, Illinois

Manager, Client Programs, 2014-2015

Established firm’s food services category strategy, improving overall solutions to clients. Increased contract value under management by $25 million in less than one year. Delivered consulting solution deployed across sectors and created incremental revenue stream for firm.

• Created new pricing, staffing, and compensation tool used by business development teams.

• Implemented international hospitality community for internal education, benchmarking, and best practice-sharing. ADDITIONAL EXPERIENCE

JONES LANG LASALLE, Chicago, Illinois, Program Manager, Soft Services CoE, 2010-2013. Led highly visible workplace services at multimillion-dollar life sciences account. Developed national account program for food services, including dining, catering, events, and amenities. Guided national RFP effort that consolidated 11 suppliers to one, saving client $1 million per year. Improved account-wide QA program, resulting in reduction of average violations from six to two per site. Delivered janitorial and landscaping service levels at meets or above, reducing cost to client by 20%. AWM CONSULTING, LLC, Seattle, Washington, Principal/Owner, Food Services Consulting, 2008-2010. Developed successful consulting business focused on improvement of client dining operations. Wrote proposal and closed service agreement for Fortune 100 firm in New York City. Sold food safety training and audit services to regional hotel and conference center firm. Deployed social media strategy to create dialogue with targeted clients. Invited to speak at Food Management Magazine’s ideas forum in Chicago.

COMPASS GROUP, NA, Charlotte, North Carolina, Director, Efficiency, Productivity, and Quality (EPQ), 2005-2008. Directed EPQ program across western half of United States, leading account teams to operational excellence by driving continuous improvement methodology. Successfully completed reviews of 100 facilities, identifying issues, diagnosing problems, and determining improvement plans for accounts that included Baxter Healthcare, Walmart, Micron, and IBM. Utilized Six Sigma’s DMAIC approach and identified over $800,000 in savings in FY 2006, over $1.7 million in FY 2007 and $1.8 million in FY 2008, including review of QA and safety policies. Established strategy to scale EPQ process across enterprise, using existing resources via matrix model with no increase in overhead cost. MICROSOFT CORPORATION, Redmond, Washington, Senior Vendor Account Manager, 2000-2005. Guided relationships with major vendors who supply site services to 30,000 employees on three campuses, with scope that included 30 cafes, catering, beverages, and vending programs. Managed annual budgets of $17 million. Implemented centers of excellence program that improved vendor performance and saved $1 million by selling and influencing cost improvement solutions across groups. Engaged international subsidiaries in best practice-sharing. Presented programs and strategies for continuous improvement to European and Asian audience in Paris. Improved communication among peers. Anthony W. Morro, Page 3

BRISTOL MYERS SQUIBB COMPANY, Princeton, New Jersey, Associate Director, Hospitality Services, 1990-2000. Managed diverse site services delivered through vendor contracts, with responsibility for $8 million budget, quality, customer service, large events, new and existing facility space planning, and renovations. Expanded organization into multi-services department, including food, events, company stores, café and bakery, dry cleaning, and hair salon. Directed four functional supervisors and managers. Led national strategic sourcing process for Food Services category and reduced number of vendors from six to two, saving BMS over $1.5 million. Negotiated performance-based contracts. EDUCATION

LONG ISLAND UNIVERSITY, Brooklyn, New York

M.B.A., Management

QUEENS COLLEGE, CUNY, Flushing, New York

B.A., Foods and Nutrition

CERTIFICATIONS

Food Management Professional, National Restaurant Association Certification Certified Professional, Food Safety

ServSafe

PROFESSIONAL DEVELOPMENT

Presentation Skills

Global Supplier Management

Negotiations

Situational Leadership

AFFILIATIONS

Society for Hospitality and Foodservice Management (SHFM) Board Member, IFMA Business and Industry Leadership Council COMPUTER SKILLS

Microsoft Office (PowerPoint, Excel, Outlook), Teams, Zoom, Webex

Contact this candidate