Entry Processor Administrative Assistant

CATHY STRICKLAND GUERRERO

**** **** ****** ****, ****** Georgia 30260 404-***-****

Email - **************@*****.***

Skills: Strong problem solving ability. Effective communication (both written & verbally) and interpersonal skills. Demonstrated ability to manage complexity. Able to operate and make decisions with little to no direct supervision. Ability to work with individuals of all backgrounds and disciplines. Dedicated in completing all assignments to a successful completion. Areas of Expertise: Ultipro/ Kronos, ADP -E-Time System, Microsoft word, outlook, Excel, PowerPoint and Oracle, Data Entry, Typing 40 (wpm), Multi-line Phone system Operation & Ten keyboarding 8,000 (kspm)

Professional Experience:

Payroll Administrative Assistant & Signatory - February 2021 - November 2022 - DGS/Unifi -Spirit Airlines

Processed on boarding of new Applicants,Sustained a high level of confidentiality. performed I-9’s on new hires, created personal and medical folders, scheduled appointments and typed applications for drug screening, fingerprinting, SIDA training and Badging for new and existing employees to obtain their work badges . Typed custom applications for employees to obtain a custom seal for work. Assisted with training employees and job fairs. Mailed out termination letters, Logged terminated and resigned employees badges onto spreadsheets to be returned to the city of Atlanta/ DOA. Updated employee managers Tracker report to account for status of all employees. Faxed, filed, copied and scanned confidential documents to the HR department

,entered missing time punches into Kronos and ADP-E-time payroll database, made historical corrections for missing time . Ran payroll weekly, entered codes for absentees,PTO time and Vacation time, ran the weekly manager punch detail report for employees to sign off on their time for hours worked, entered and balanced Airport above wing and below wing salary hourly and flights reports for station manager and headquarters management team, entered weekly schedules into payroll database for employees . Answered inbound calls, interfaced with all staff to assist employees and managers with payroll issues, responded to email and phone contact . Processed manual paychecks with the H-R department for new employees and exsisting employees with missing time, Issued gift cards for employees with good outstanding performance and perfect attendance .

Administrative Assistant 1 - January 2012-March 2020 Delta Airport SIDA Office

Electronically fingerprinted all of Delta Airlines management, new and existing staff for new and renewal of security work badges . Entered, Processed and reviewed confindential documentation for damaged, expired badges and lost badge replacement .Interacted with Internal and /external employees to update information for new, transferring and seasonal employees. Answered inbound and outbound calls

, routed calls to appropriate associate or department, Responded to inquiries via emails and inbound calls to assist employees with fingerprint department clearances /TSA and Homeland Security and custom department. Processed applications, copied personal documents and photographed employees for custom seal approval. Deactivated expired, Retired, damaged confiscated badges collected from management and TSA and logged onto spreadsheet to be delivered to the Department of Aviation. Update weekly and quarterly reports to assist the manager. Entered, Scanned, emailed, faxed and filed documents. Logged fingerprints and custom applications onto spreadsheets to be delivered daily. Interacted with various officials, Assisted with escorting higher up management, ordered office supplies, assisted with badging office audits, performed other duties as assigned. Office Administrative Assistant January 2009 – December 2011 M. Agnes Jones Elementary

Answered incoming calls in front office and emails to assist staff,parents and customers,resolved issues and schedule appointments .Assisted with handling students attendance and tutoring, Collected confidential documents to register children for school, entered information into database system and filed. Printed monthly reports, handled school accounts, Ordered office supplies, balanced daily monies, refunds, and weekly payroll .Processed past due accounts, reconciled and researched accounts, applied correct credits accordingly. Prepared bank invoices and cash money for Dunbar bank truck pick up. Faxed, copied and mailed documents and performed other duties as needed. Customer Service Representative/ Administrative Assistant II July 2, 2002 - November 2008 - Ruchman and Associates Inc & KBM Group-Federal Contractor(s) for the Department of Treasury- Bureau of Alcohol, Tobacco, and Firearms Answered heavy inbound calls in the queue system, directed outbound calls to appropriate associates/departments. Responded to faxes, emails and mailed written inquiries to resolve questions, complaints and concerns on the status of firearms and explosive application (s), missing data, billing inquiries, fee's, forms, and procedures for Applying for a Federal license . Ran FBI queries reports for criminal background clearances. Utilized the ATF database system (Oracle) to enter new firearm applications information, Received, reviewed and entered confidential correspondence, maintained office files, verified and reviewed invoices and statements and applied payments, refunded overpaid payments and investigated discrepancies on accounts. Routed documents and applications after entry to the appropriate department and associate. Researched and compiled information, made adjustments and corrections to updated files, generated Authorized letters. photocopied and faxed documents and mailed Federal application packages. Assisted with various projects with other staff . Data Entry Processor / Receptionist/Administrative Clerk / September 2000 – January 2009 Georgia Pacific Temp Service (Encadria Staffing) VARIOUS ASSIGNMENTS) Georgia Pacific HR department - Processed payroll accounts within the Human Resource Service Center, opened new direct deposit accounts. Researched and compared invoice totals to balance discrepancies and adjust accounts to meet deadlines and answered inbound calls to assist employees of Georgia Pacific . Red Cross- Administrative clerk: Assisted in completing personal information forms, created file folders, filed registration documents, scheduled appointments and scheduled clients in person and inbound calls for appointments to donate blood.

Attorney John Mechium Office- Receptionist front Office Clerk, handled all inbound calls, directed outbound calls to appropriate Attorney or staff member, filed and scanned documents, assisted clients in person and maintained front office

Emory Research Office –Administrative Clerk- Entered confidential data and answered multi line phones to assist the general public, emory staff and student Consumer Credit Counseling Service - Receptionist Clerk - maintained front desk, answered all inbound calls to assist customers about their cases, direct calls to correct associate, assisted clients in person, entered confidential information, filed documents, created and mailed counseling packages to clients

Manager Assistant- Account Processor & Customer Service Representative Atlanta Life Insurance Co. / Liberty Life Insurance Co. October 1986 - December 1999 Assisted in administering employees, evaluated productivity, provided training and participated on company Audit projects. Balanced agents commission reports for payroll. Copied documents, Applied invoice totals and cash payments to Insurance accounts. Cash surrendered policies, answered inbound calls to assist clients and agents, verified policy coverage, responded to correspondence and customer requests. Entered confidential and sensitive information into the database, processed renewals and new business transactions, responded to billing inquiries, made adjustments to resolve issues, refunded overpaid premiums and balanced discrepancies on accounts to meet deadlines. Balanced weekly collected premium invoice receipts to match bank reconciliation totals. Researched and communicated guidelines to agents. Sort and distribute mail, assist management with reports and perform other duties as assigned. Education Georgia Technical College (10-2011-Medical assistant) : William A Bass High School (Diploma):

Vocational Training program and Georgia Works Program -Office Administration/Accounting & Data Entry