VERNELL BRADLEY

aduybs@r.postjobfree.com

Bolingbrook, Il 60490 630-***-****

https://www.linkedin.com/in/vernell-bradley-a144a721/

Experienced professional with extensive knowledge in problem solving and analytical capability with 10+years in customer support and account management. Result driven, well organized, and detailed with advanced computer skills. Self-directed team player with strong communication relationship building capabilities. Solution driven to identify potential problems and provide recommendations for solutions.

CERTIFICATIONS

Notary Signing Agent Adjuster All Lines Designated Texas

State Farm Estimatics State Farm Property

California Fair Claims State Farm Auto

Louisiana Claims Adjuster License California Insurance Fraud Basics

EXPERIENCE

Notary Signing Agent

Independent Contractor –

Bolingbrook, IL

May 2022 to Present

Accept loan signings assignments via email or phone including Loan Applications, Refinance, Purchases, Load Modifications, and HELOC,

Review closing documents for accurate names, addresses and legal information.

Attention to details while explaining documents, obtaining signatures, and notarizing documents.

Fax or email urgent documents within 2 hours. FedEx or UPS original documents back to the signing company as directed.

Verified credentials: ID, Illinois Commission, E&O Insurance, Background Check Report

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Client Relationship Manager

Amrock -National Title Insurance

Detroit Mi

February 2016-May 2022

Established strong relationships with Key Enterprise Client (Chase) working directly with Senior level executives, and internal teams, understanding client’s overall objectives, business workflow and requirements.

Review and research support issues, solving client requests in one touch via chat, email, and phone-based customer support.

Single point of contact accountable for all aspects of client projects, and as an escalation point to correct inaccuracies for internal and external resources.

Owned all processes for educating clients on the use and benefits of company products as part of onboarding and ongoing product adoption, driving brand loyalty and ensuring customer retention.

Met and exceeded company expectations through regular meetings and call monitoring with stakeholders and support teams.

Proficiently used Microsoft Office (Excel/Word/PowerPoint), and additional software tools to prepare emails and executive reports for clients and internal teams.

Senior Marketing Manager,

Carrington Title Partners

Lombard, IL

June 2010-January 2016

Executed on-time, under-budget projects effectively rolling out marketing campaign while supporting sales planning initiatives, creating effective marketing campaigns utilizing various tools/resources including HubSpot.

Managed marketing projects assessing performance from concept through completion, generating new business opportunities through cold calling and email outreach, qualifying in-bound leads, setting up appointments, increasing profits by 20% in 2012.

Strengthened strategic relationships with vendors, and lending industry partners to promote brand effectiveness and highlight product benefits.

Continually maintained and improved the company’s online reputation and image, by accessing customer feedback and addressing issues head-on.

Approval rating of 99% based on customers feedback for both reliability and repeat service.

Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.

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Relationship Building

Emotional Intelligence

Customer Support

Business Development

Windows Microsoft Office

Enterprise Resource

Planning

Software Diagnosis

Marketing

Finance/Lending

Project Support

Teamwork

Critical Thinking

Creativity

Troubleshooting

Mac System IOS

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