KAYCEE PLOURDE

SERVER

CONTACT

323-***-****

aduybi@r.postjobfree.com

Long Beach, CA 90802

CAREER OBJECTIVE

Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

EXPERIENCE

August 2021 - Present

Server

BJs restaurant and brewhouse, Carson, CA

Prioritized multiple tasks in dynamic environment and stayed calm and composed.

Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.

Created and maintained optimal communication chain, reducing guest dissatisfaction.

Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.

Jotted down customer orders and promptly delivered food and drinks.

Memorized menu to help diners make informed meal choices.

Exercised focus and concentration to keep track of tables and remember orders.

May 2014 - July 2019

VIP Host

The Seventh Veil, Hollywood, CA

Greeted guest and sold VIP packages to boost sales

Up selling drinks and VIP rooms

Highest increase in earnings by any host during my employment

Conversed with members and guests in outgoing and friendly manner.

Assisted in serving guests for parties and special functions.

July 2011 - August 2013

Server

The Sourdough Cafe, Las Vegas, NV

Greeted and accommodated guests, building positive experience from first interaction.

Jotted down customer orders and promptly delivered food and drinks.

Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.

Delivered customer checks and securely processed credit card or cash payments.

Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.

Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.

Memorized menu to help diners make informed meal choices.

Prioritized multiple tasks in dynamic environment and stayed calm and composed.

Listened to customer concerns and complaints and quickly rectified issues.

July 2009 - August 2010

Cook

Carls Jr, Carson, CA

Maintained adequate supply of self-serve items on display.

Stocked and maintained sufficient levels of products to drive smooth food service.

Liaised with front-of-house team to establish pace or meet special guest requests.

Maintained temperatures of food products to reduce illness or waste.

Observed proper plate presentation and garnish setup to meet plating requirements.

Followed recipes set by establishment to meet nutritional requirements.

Washed and sanitized hands throughout shift, promoting food safety and health requirements.

Monitored food items, maintaining minimum guidelines for temperature, taste and quality.

Leveraged knife skills to cut or portion meats and vegetables.

Assisted with food prep tasks, maximizing downtime during off-peak periods.

SKILLS

Transactions and Cash Handling

Customer Service and Rapport

Food and Beverage Service

Team Player

High-Volume Dining

Order Accuracy and Delivery

Cool Under Pressure

Check Payment Processing

Hospitality Service Expertise

CERTIFICATIONS

Food handlers certification

REFERENCES

References available upon request

COMMUNITY SERVICE

July 2005 - Present

Volunteer

One on One outreach, Los Angeles, CA

Graffiti removal, seasonal food drives for holidays, alley clean up, monthly food deliveries

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