Scrum Master Customer Service

IBIYEMI ADEBIYI

Professional Scrum Master &

Professional Scrums Product

Owner.

Phone: 281-***-****

Email: **************@*****.***

LinkedIn: linkedin.com/in/ibiyemi-adebiyi-

a1109824b

Engaged Scrum Master with skills in agile

planning and leadership. Having 10+ years of

overall experience, of which 5 years as Scrum

Master with proven track record of delivering

high quality software, on time and within

budget. I enjoy my success by continuously

improving the lives of teams, process,

delivering values in shorter cycles and

empowering people.

Managing the delivery in facilitating the

following scrum ceremonies (Sprint

planning, Daily Stand- up, Backlog

grooming, Intermediate Demo, Sprint

Review and Sprint retrospective).

Ensure the scrum teams are adhering to

the DOR and DOD criteria.

Ensure the team is updating efforts & story

status in JIRA /Rally on a day to day basis.

Ensure PO is tracking and creating stories

to address customer feedback.

Constantly keeps track of burn down chart

and informing the PO if there are any risks

involved in the current sprint.

Share the sprint completion report to

management with the following details

(Velocity and capacity chart)

Sprint burn down and release burn up.

Facilitate Look ahead meeting and getting

the upcoming 3 sprints backlog items ready

with the help of PO.

Helps the team to remove impediments

Bachelor Science in Nurse. Professional

Scrum Master and Professional Scrum

Product Owner

Personal Info

Objective

Experience

Organization: Access Quality Therapy Services– San Antonio, Texas. Duration: December 2013 – Present

Role: Scrum Master/Product Owner

Environment: JIRA, Confluence.

Responsibilities:

• Effectively guided Scrum and Kanban teams.

• Creating working agreements, establishing and helping the teams by all means to achieve their Sprint Goals

• Facilitated retrospectives using innovation games

• Took ownership to drive through resolutions of issues or blockers, coordinate directly with other development/product teams on inter-dependencies or through Scrum-of-Scrums ceremony.

• Educated and coached the teams on usage of Jira & Confluence tools

• Reflecting and radiating the metrics like burn down chart progress, quality, and velocity continuously to the team and various stakeholders

• Prepared various dashboards in Jira using advanced JQL & Filters

• As Product owner, managed product backlog.

• Ensured INVEST criteria is met for all the user stories in backlog

• Ensured the teams are adhering to the DOR and DOD criteria

• Educated business on usage of Confluence for business requirements

• Facilitated continuous improvement initiatives and process reviews.

• Optimized workflow efficiency, lead the ceremonies and ensured smooth delivery.

• Exhibit confidence and an extensive knowledge of emerging industry practices when solving business problems.

• Transitioned teams from waterfall to Scrum and Kanban Organization: AA International Shipping Services- Converse Texas. Duration: June 2015 – 2019

Role: Scrum Master

Environment: JIRA, Confluence.

Responsibilities:

• Coached Kanban teams in developing team processes, determining Definition of Ready and Definition of Done.

• Creating working agreements, establishing and maintaining Work in Progress

(WIP) limits.

• Create & maintain live dashboards in Jira and Creating reports in Confluence by linking Jira and Confluence.

• Planning for the release to be delivered to the release train to be deployed in production and tracking the progress through Jira.

• Communicating with the different stake holders, Third party vendors, systems for any blockers or issues.

• Building a trusting and safe environment where problems can be raised without fear of blame and retribution.

Organization: S&H Systems Services Inc. USA

Duration: Jan 2011– June 2015

Role: Scrum Master

Responsibilities:

• Assist team in making appropriate commitments through story selection, sizing and task definition, participated proactively develop and maintaining team standards, tool and best practices reducing development time by 40%.

• Responsible for utilizing aspects of both Lean Six Sigma and Agile Project Management best practices to conduct User Story Workshops, Backlog Refinement, Sprint Planning, Daily Scrum, Sprint Reviews and Retrospectives.

• Plan program increments working with Release Train Engineer to assist in Pro and Post PI Planning meetings.

Summary

Qualification

• Agile Leadership

• Interpersonal Skills

• Agile Planning

• Communication

• Forecasting

• Collaboration

• Shielding Team Members

• Conflict Resolution

• Servant Leader

• Empathy

• Technical Skills

• Adaptability

• Meeting Facilitation

• Detail Oriented

• Agile Coaching

• Customer Service

• Decision Making

Domain Expertise: HealthCare, Retail.

Operating Systems: Windows.

Methodologies/Tools: Agile, Waterfall.

Agile Management Tools: Jira, Confluence

Agile Techniques: User Stories, Estimation

techniques, Prioritization, Fun retrospections

Agile Frameworks/Approaches: Scrum,

Kanban

Professional Scrum Master™ I (PSM I)

Professional Scrum Product Owner™ I (PSPO

I) from Scrum.org

Education:

University of Texas in Arlington, Bachelor of science in Nursing. Galen college of nursing, Associate degree in Nursing. Servant Leader Skills

Technical Skills

Certifications

Contact this candidate