Vicente G. Juarez

**** **** ** *******, ** *****

M: 414-***-****

Email: aduyaw@r.postjobfree.com

Enterprising, dedicated, conscientious, specialist bilingual agent with a solid Twenty-Five years of Management/Supervisory, Customer Agent Revolutionist, Technical, Superintendent/Supervisory Construction Project Management/Operations, Environmental, and Safety Training Operation. In search to obtain a full-time position with a growth-oriented company that offers challenging responsibility in the process of education and excelling into advancement opportunities.

Essential Attributes:

PC Customer Agent Specialist advanced knowledge of MS-Office 11/Pro, Oracle Database, Cisco Finesse, and Avaya Phone Systems, Citrix, Ticketing Systems, NxGen Database, People Software platform, QuickBooks, and Adobe Suite, AS-400 business processes applications. Proficient installing software, updates, wipe, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance, supporting basic business, and home Wi-Fi networking experience. Utilizing the latest software/technology-based equipment. IT Consultant basic knowledge of ITIL include TCP/IP, 802.11, Citrix, Windows Terminal Services, Active Directory. proprietary applications, antivirus, SharePoint, software, Outlook for email, hardware, and telecommunication issues ir VPN connectivity. IP Addresses, gateways, and IP Ports, Working knowledge of PC Asset management technologies, principles, and best practices. End-user account management in Active Directory and printer assignment configurations. Able to read and understand technical manuals, procedural documentation, and OEM guides. Ability to conduct research into PC issues and products as required. Ability to effectively prioritize and execute tasks in a high-pressure environment. Extensive knowledge of computer software applications, such as desktop publishing, project management, spreadsheets, and database management. Install hardware video cards, power supplies, RAM, Fans, Cable Assemble, Rack, Shelving, Office Furniture, and other computer components.

Bilingual Agent Interrupter English/Spanish Parts and Inventory modifications Project Management/Operations Customer Service Administration Representative. Ability to maintain confidentiality with sensitive customers, vendors, clients, distributors, and internal information. Project Exceptional Bilingual people skills interface with customers a focus on rapport-building attentiveness Resolution, Provides administrative support for all Planned Service Agreements. Audits, Budget and invoices all service business related Contracts Labor and Material Billings. Proven analytical and problem-solving abilities. Supervise, Train New on boarding team members following customer service required policies and procedure.

Forklift Certification Union Teamsters 200/Heavy Equipment Operation/Overhead Crane, stand up and Sit-down forklifts, Logistics Training of Operation and Safety. Shipping and/or receiving all finished parts, packages, freight, etc. From vendors delivered to receiving dock by scanning carriers, parcel post, ups, rps, express and city deliveries. Store & dispense all materials, supplies, tools, hazard materials placards. Train New Members, and existing members with documents to vehicle inspection and maintenance regulations. Keep records organized Conducts visual inspection of carries transporting product to ensure a minimum standard of safe, dunnage, and sanitation. Scan Load and or unload carriers, verify manifest counts and weights. Utilize proper dunnage, straps, crossbar, trailer rack set up, etc... Update Write up receiving tickets and dispose of as instructed. Forward packing slips to shipping department Office. Deliver all material received to inspection department or as otherwise indicated. Versatility, flexibility, and ability to work with constantly changing priorities.

Material Handler, Assembly, Palatalized Shrink Wrap, Water/Fire Damage Restoration, and Demolition, Flex/RMA Hand Soldering under Magnifications Switch Boards, Motherboards, Electrical Components, use deionized water for cleaning Tips. Wiring Harness Assembly, Cabling, Rack, Shelving, Gondola. Shipping Clerk Hazmat Certification.

Mixing and Blending Operator PLC Computer and Manual Ingredients Settings, Custodian Maintenance, CNC Robotics Operator/Oven Operator Plastics, and Cutting Punch Press. Organize and assign work to utilize skills, knowledge and experience, available person-hours, machines, and tools to obtain the most favorable cost and quality of workmanship. Strong technical documentation skills. Maintain records of inventory. Maintain a safe and orderly work area. Conducts label reconciliation. Inventory Management Function: Monitors inventory and central supply levels; works with manager to analyze supply usage to determine restock levels. Reviews and analyzes reports, records, and directives, and confers with other managers/supervisors to obtain necessary data required for planning activities.

Data enters assessments and authorizations into Clients, Oracle, AS-400 operating system. Customer Resolution Agent, enter customer, vendor, distributors, suppliers quotes, invoices, generate automated inquiries, fill inventory counts, into EPCOR and QuickBooks Generate sales invoices, very few collection calls Reconcile bank statements, code credit card statements Excel schedules relating to cost of product analysis Learn EPCOR purchasing and other modules Backup Purchasing Receiving and shipping, Ground shipping FedEx, DHL, UPS, Air Fright sales invoices weekly shipment. Assist users in utilizing our Enterprise product fully possible, including creation of customers, employees, orders, assignments, timecards, checks, and invoices. Ensures that all PSA account information required supporting contract activities, which include but not limited to, customer pricing and invoicing requirements, are current in the service tool database (AS-400), Citrix (NxGen), (People Software) (Oracle)Cisco (Finesse), Avaya Phone Business Management Operation System.

Advance knowledge recruiting and administering HR principles and practices in a multiple crew organization. Construction Superintendent /Supervisory Experience working in a collaborative, collaborative environment. Implementation Training Safety, Manuel orientation program for employees Understanding of OSHA, EPA, and Safety Procedures. OSHA trained in safety policy and procedures. Advance knowledge of all chemical’s solutions, Material Data Sheets, Equipment, and Blueprint procedures, and training methods. Chemical warehouse mixing\blending experience. Knowledge of hazards associated with various environmental conditions and project tasks such as working around very hazardous chemicals, heavy machinery, heat stress, confined spaces, exposure to various contaminants, etc. Implementing Strong knowledge of lockout/tagout protocol share information with all employees.

Advance knowledge of Parts Buyers Program, Parts Equipment Mechanical Electrical Inventory. Establish PLC Faults issues break fix, repair, replace, rebuilds to avoid limited down time. Inspect Diagnose estimate revise PLC Documents, reports, work orders, collaborate with Adjusters, Operators, Crew Members. Schedule PM Authority requisition, probable cause of malfunction. Inspect Hydraulic Pumps, Pneumatic Compressed Air Components, Electrical Motors, Switches, Fused, Circuits, Belts, Gear Drives, Chain, Bearings, Pulleys. Perform Full PM Maintenance Program to specifications, utilize Lube Chart as to the correct Lubrication method. Inspect Emergency Light, Battery 12/24/36 Volt Testing Program. Inspect, Report, Propane Cylinder Containers, Safety Documentation of proper tools, inventory of supplies. Perform Lockout/Tagout Safety Procedures. Report Update Safety Regulation Policy and Procedures. Advance Knowledge of Computer Software, Operations, Inventory, Tools, Electrical, Battery, Air Tools, Observe Confirmation of Proper Liquid, Solid Chemical Connections, Tanks, Lines, Fittings, Hoses, Grounds, Electrical, and Sensors.

Remote Assignments Immediate Start

South D.S.H.S. Diploma Milwaukee, WI Sept.-1973 / Jan.-1977

Salary = $31.25ph/$60,000as

Professional History:

Cummins Power South Atlanta, GA November 2017 – November 2021

Project Management/Operation Administration Bilingual Customer Agent Coordinator Onsite/Remote.

Train New Agents, Existing Agents with System Updates on Boarding Documents, Safety Requirements, Company Policy, and Procedures.

Perform Multiple Administrative Duties Supervise, Accounting, Customer Support, Freight Shipping/Receiving, Billing Discrepancy,

Inbound/Outbound Calls, Emails, Microsoft Team Alerts, Fax, Walk-In Customer Support, Deliveries.

KIK Custom Products Gainesville, GA March 2017 – July 2017

Line Reliability Building/Equipment PM Maintenance Technician

Novolex Bagcraft Norcross, GA October 2016 – January 2017

Specialist Building/Equipment/Grounds PM Maintenance Technician

Eaton Corp. Waukesha, WI February 2015 – December 2015

Specialist Building/Equipment/Grounds PM Maintenance Technician

ML Farm System, Inc Rockford, Il February 2014 - November 2014

Construction Project Superintendent/Supervisor/Safety Project Management Operations Coordinator

Perform All Aspects of Ongoing Construction Project, Recruiting, Budgeting, Equipment, Tools, Materials.

Contractors/Sub-Contractors, Inspections, Equipment/Material Supplies, Federal/State Compliance, Safety Operations Programs, Contract 40 men $3.8/7.2 Million Dollar Project Ada, Prague, Holdenville, OK

Northern Tool & Equipment W. Allis, WI November 2013 – May 2014

•Bilingual Interrupter English/Spanish Administration Customer Service Agent, Parts & Sales Representative.

•Data enters assessments and authorizations into Oracle AS-400 operating system. Enter Customer, Supplies, Vendors quotes, invoices.

•Generate automated inquiries, fill inventory counts, into Oracle, EPCOR and QuickBooks Generate sales invoices.

•Very collection calls Reconcile bank statements, code credit card statements.

USF Holland Transport Milwaukee, WI March 2013 to November 2013

•Logistics Transport Trainer, and Safety Operations

•Warehouse Dock Associate Forklift Trainer

ECS Mid-Atlantic LLC Richmond, VA April 2008 to October 2008r

Field Engineer Supervisor Monitor Construction Environment Contractors

•Ochs Technical Services Nuclear Gauge Radiation Safety Certification Course

•Train New Associates Certification Construction Material Accepted by VDOT.

Purgo Env. Serv., Inc. Glen, Allen, VA February 2005 to August 2007,

Heavy Equip. Operator III/Maintenance Engineer

Thermal Remediation-Contamination Glen Allen, VA

•Received tandem dump trucks of contaminated substance. Unload contaminated material in appropriate areas, Reload with processed stable material.

•Processed contaminated substance for phase III clean material proceeds to hopper for re-burn material.

•Certified Heavy equipment operator Caterpillar 924, 928, and 936. Komatsu V70 and Hitachi 370 track excavator, Soil Compaction Vibratory Rollers - Rubber Tired.

•Knowledge of equipment operation, maintenance to include Photo images and Documentation. Daily Equipment Inspections (DEI) are required. Observed of all fluid’s levels, and review grease fitting, Clean or change out air filters; replace engine oil, hydraulic oils, transmission oils, Lubricate, grease, all essential parts of equipment. High degree of mechanical aptitude. In depth knowledge and experience with a variety of hand tools. Performs inspection of equipment during repair and care in storage to determine adequacy of work performed.

•Demonstrate good problem solving and troubleshooting skills. Train new equipment operators of Safety Equipment Operations.

•Assistant Mechanical Associate on conveyor systems, and Electrical Panels, lock out tag out, perform a wide variety of highly skilled maintenance work to diagnose repairs, replace, fix, install junction box, fellow wire schematics, install programs, disassemble motors, rollers, damaged wiring, replace connectors, assist with placement of new devices.

•Fellow specific instruction, Operate hand tools, and machinery.

•Maintain work area in a safe environment, pretest all functions Power current, stable movement, gage pressure, voltmeters, light indicators, photo support systems, self-aligning. Make adequate adjustments as needed.

Floor Carpet Sol. Inc., Richmond, VA March 1996 to October 2010

Field Operation Project Management/Operations Supervisor Manager

Commercial, Residential, Industrial, New Construction Clean up, Full Professional Maintenance Cleaning Service.

•Director of Project Management Operation General Manager HR provide, perform, demonstrate, ensure, coordinate, influence and maintain effective office procedures. Implement reinforce customer service policy and procedure set by Board of Directors. Establish and maintain harmonious working relationships with superiors, co-workers, subordinates, customers, clients, and suppliers. Dedicated to providing an elevated level of performance, duties, and responsibilities. Will provide guidance to less experienced team members. Positive customer service and team attitude (helping others when required).

•Scheduling Recruitment, Observation, Inspections, training, and discipline. Experience in leadership, team member, technical applications, project management, safety policy, and Bilingual Customer Service Support Specialist. Resolve customer concerns.

•Apply standard practices and techniques in specific situations, adjusts and correlates data, recognizes discrepancies in results and follow operations through a series of related detailed steps or processes. QA training and administrative functions for designated area.

•Supports all branches, department managers, supervisors recruiting, training, employees with human resource-related items.

•Proficient in CareerBuilder's, Monster, indeed, etc.

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