Fabiola Estera

**** ******* *****, **** ** APT.**2

Davie, FL 33317

401-***-****

aduyai@r.postjobfree.com

OBJECTIVE: To obtain a Position in human service so I can further expand my knowledge, and gain new insight.

EDUCATION: Rhode Island College Providence, R I

Graduate - May 2009

Bachelors of Arts in Communications and Psychology Relevant Courses:

Introduction to Psychology Psychological statistics Human Development Social Psychology

Cognitive Psychology Child Psychology

Genetics Abnormal Psychology

WORK EXPERIENCE

Westchester of Sunrise

Director of Business Development & Administration Nov 2017-Present

• Develop comprehensive Territory Plan for my geographic and segment focus complete with action plans and schedules, which identify targets to reach new business development goals and objectives

• Develop relationships with industry contacts through trade associations, state agencies, community groups and other organizations

• Follow up on all new leads and referrals in a timely manner

• Work closely with segment Sales VP, VP of Operations, CFO and Director of Operations/District Managers, and others to coordinate the overall sales process

• Provide creativity in identifying concepts and solutions to meet business needs

• Ensure effective transition to Operations and delivery of agreed upon program to client

• Maintain current sales information and database in the CRM system to track sales leads and meet monthly reporting requirements

• Travel approximately 50 to 75 percent

• Develop and maintain systems that will effectively monitor the operation of the Community, including, health services QA, occupancy rate, income and expense, associate training, development and incentive programs, and supply/capital asset inventories

• Ensure implementation of Mosaic Management Community policies and procedures to meet state regulatory guidelines, achieve fiscal budgets while maintaining/improving resident satisfaction and associate retention. Work with Regional Director of Operations to conduct internal quality assurance performance improvement departmental audits Pro Health Services Inc- Pembroke Pines Feb 2016- Jun2017 Director Of Business Development

• Generate appropriate referrals

• Meet growth and development targets and actively establish and maintain market acceptance

• Marketing with patient care team. Build the team to be used as a selling point

• Maintain standards of high quality customer service and show respect to all customers, both internal and external

• Establish and maintain professional relationships with key physicians, nursing home administrators, hospital personnel, etc.

• Continuously conduct market assessments and develop a comprehensive marketing plan designed to meet budgetary projections

• Employ marketing and promotional initiatives as directed

• Monitor and report cost-effectiveness of marketing efforts

• Provide educational in-services to accounts on a regular basis. Become a resource for the customer and the community.

• Effectively implement a territory management system. Strategically re-assess the territory on an on-going basis and adjust plans and actions accordingly

• Identify opportunities for additional or improved services to address unmet customer needs

• Convey information regarding referral sources and how they want to be communicated with to the team

• Admissions should always be appropriate for hospice care, and informed consent must be obtained

• Present thorough, detailed, and individualized reports to Admin/Staff after an admission

• Participate in evening/weekend call for admissions as required, in a competent and responsive manner

• Assure for compliance with local, state, and federal laws, Medicare regulations, and established personnel policies and procedure

Home Care Assistance- North Palm Beach, FL Dec 2013 – Feb 2016 Director Of Communications/Client Care Manager

• Prioritize communications and public relations needs and direct appropriate and timely response to media and constituent inquiries

• Plan and direct the dissemination of information including the target audience, message, format and structure of communication.

• Compose press releases, fact sheets, brochures, newsletters and other public relations documents, presentations, reports to enhance company profile for monthly reviews

• Develop and maintain quality standards

• Execute social media campaign through the use of the blog and the twitter and Facebook accounts.

• Responding to client inquiries, seeking out new clients and managing client relationships

• Solving client problems and ensuring satisfactory care

• Managing client files and information in our company database

• Promoting the company image through internet marketing, social media, and business relationships

• Maintaining the company website using simple web-editing skills

• Sales and marketing skills

• Ability to develop good interpersonal relationship

• Ambitious and energetic approach to meeting client’s needs

• A positive attitude with a passion for working with people and performing meaningful work

• Excellent communication skills, both written and oral Henderson Behavioral Health - Lauderdale Lakes, FL May. 2013 – Jan.2014 Youth Case Manager

• Provide leadership in the assessment, development and implementation of the individualized service plans

• Coordination of child and family teams

• Maintain current and accurate records. This includes but not limited to intake, assessment, service plan, progress notes, referral logs and outcomes

• Identify and assess client and family needs and evaluate, coordinate, and ensure necessary services are provided, including in-home client services.

• Develop and maintain clinical records and program documentation according to organization standards, such as assessments, treatment plans, progress notes, and termination summaries.

• Completed behavioral health overlay services assessments and oversaw behavioral programs associated with client treatment plans.

YAI Network -New York, NY Oct. 2009 – May 2013

Assistant Applied Behavioral Science Specialist

• Provide appropriate level of therapeutic support to consumers

• Document Supervision of consumer

• Ensure and protect consumer health and safety.

• Assists the Residential Psychologist with needed tasks.

• Domestic Violence Advocacy group leader.

• Encouraged desired behavior and to discouraged inappropriate behavior by using repetition and reinforcement.

• Developed skills such as linguistic, cognitive and social skills of autism patients.

• Applied Principles of Behavior Analysis

• Supervised the execution of behavior intervention plan along with the treatment team.

• Prepared and collected data to operationally define targeted behaviors and developed observable and measurable goals.

Jewish Board Family and Children Services New York, NY Aug. 2011-May 2013 Habitation Specialist

• Act as liaison between consumers/residence and families, correspondents, day programs, and community

• Coordinate, facilitate and monitor all aspects of consumers' treatment plans. Acts as consumer advocate.

• Function as an integral member of interdisciplinary team. Assess consumers' abilities, establish program goals, and monitor its progress.

• Establish relationships and maintain contact with community resources/agencies as is necessary (e.g. social security, Medicaid, Department of Transportation, etc)

• Develop behavior plans to address specific consumers concerns. Collect current reports from all disciplines (PT, OT, Speech, Psychiatry, Nursing, Nutrition, Day Program, and any other relevant service) prior to or by the end of each residential conference. Reviews all initial all reports.

• Chair residential 90-day and annual conference. Arrange for and chair Human Rights Committee meetings. Prepare presentation of relevant issues for the committee, (e.g. behavior plans, psychotropic medications and write-up minutes.)

• Present annual report which addresses consumers' present level in the areas of cognition, sensor motor skills, communication skills, social skills, emotional skills, and activities of daily living

• Write 90-day and annual psychosocial assessments prior to each residential conference

• Conduct initial assessment of consumers' abilities and establish treatment goals.

Walden Behavioral Care- Waltham, MA Sept. 2004 - May 2009 Mental Health Counselor

• Provided direct care to the patients in the eating disorder unit.

• Established nurturing relationships with patients, assisting them with various ways.

• Organized psychological, and social service groups for clientele

• Collaborated with Health Professionals on the treatment of patients with psychological issues

• Counseling with emphasis on prevention, working with individuals and groups to promote optimum mental health.

• Encouraging clients to express their feelings and discuss what is happening in their lives, and help them develop insight into themselves and their relationships.

• Collecting information about clients through interviews, observation, and tests.

• Evaluating the effectiveness of counseling programs and the clients' progression in resolving identified problems and moving toward defined objectives. SKILLS

• Bilingual – English and French Creole.

• Marketing, Media, Public Relations, Spokes Person Training

• Project Management, Strategic Planning

• Social media marketing, integrated marketing, brand management, relationship management,

• CFARS certified and Wrap Around certified

• Ability to handle multiple projects demands in detail.

• Microsoft Office and Window Operating System proficient.

• Certified knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

• Excellent knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

• Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

• Ability to give full attention to what other people are saying, take time to understand the points being made, and ask questions as appropriate.

• Patient, detail-oriented and very easy to communicate with.

• Ability to work independently and coordinate a variety of tasks simultaneously

• Ability to communicate effectively with program participants

• Proficient with career development and employment trends and practices

• Profound knowledge of basic counseling/guidance technique

• Prepare diagnostic studies, collecting, interpreting and evaluating factual information reflecting developmental and circumstantial factors for a caseload.

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