C O N TACT
************@*****.***
Buford, GA 30519
phone
address
C A R E E R O B J E C T I V E
Diligent and adaptable professional with 3 years of work experience and proven knowledge of support
management with recognize strength in time sensitive dispatching and high level decision making capabilities. While producing a positive work environment, problem solving and implementing proactive procedure. Dedicated team player supervisor of ten team members and have receive recognition as employee of the month. Detail- oriented professional with experience in records
management, Microsoft Office and customer service.
Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals and make immediate contribution to your organization.
E D U C ATION
January 2009
Youth Enhancement Service, Montego Bay
January 2006
High School Diploma
Anchovy High School - Anchovy St, James
E X P E R I E N C E
April 2021 - Present
Customer Service Representative
BLUEGREEN VACATION I, US
June 2020 - January 2021
RECEPTIONIST
LOBBY SECURITY, Allied Universal Security Services, Braselton, GA
February 2020 - May 2020
Answering phone, customer assistance, trainer,
basic email management
•
Addressed customers courteously using suitable
methods and problem-solving skills.
•
Updated and maintained database with accurate
customer information and timely data entry.
•
Maintained knowledge of company products to
provide helpful suggestions and recommendations
to customers.
•
Utilized automated systems to log and retrieve call information.
•
Greeted customers by name and displayed
respectful attitude, helping develop rapport with
customer base and build lasting relationships.
•
Assisted with mentoring new employees during and
after training.
•
Maintained logs and documentation to detail key
information regarding incoming and outgoing calls.
•
Remained open to feedback from supervisor and
peers to build and improve skills set.
•
Monitor cameras, answer phone, send emails,
create spread sheets, print badges for associates, report incidents and accidents .
•
Reported presence of unauthorized visitors in or
around facility to security department.
•
Used proper telephone etiquette, answered calls
and caller questions and transferred to proper
extensions.
•
Maintained various office or program records using
secure filing system.
•
CUSTOMER SERVICE REPRESENTATIVE
S C I A N B A K E R
CASHIER
Kroger, Dacula, GA
June 2019 - January 2020
DISPATCHER/CUSTOMER SERVICE ASSOCIATE
Kax communication LLC, Dacula, GA
April 2017 - December 2018
Data Entry Clerk
BJ' Wholesale Club, Ft. Lauderale, FL
Operated cash register, collected payments and
provided accurate change.
•
Ensure contracts meet all submission criteria and
compliance requirements and approve or reject
contracts as appropriate
•
Responsible for orders that requires an advance
technical knowledge
•
Supports multi-location customers with multiple
services at each location
•
Navigate through multiple system to build, track
and monitor orders
•
Interface with various levels of sales, operations, engineering and other functional groups to ensure
orders flows appropriately.
•
Located and corrected data entry errors with
thorough verification methods.
•
Selected and compiled required supplies to
complete work assignments.
•
Responded quickly to meet customer needs and
resolve problems.
•
Performed routine and scheduled maintenance
services.
•
Defined problems, collected data, established facts and validated conclusions.
•
Prioritized competing tasks to meet high-volume
targets.
•
L A N G UAGES
English
Fluent
•
S K I L L S
• Pay close attention to
• Management self-starter,
• Seasoned in problem
• Resolution, quick learner,
• Strong analytical skills,
• Project planning, initiative
• Expert in customer service,
• Training of employees and
• Details.
• Computer Skills: microsoft
• Office suite & mac system,
• Micro excel.
• Special skills: data analysis,
• Data collection, data
• Entry.