Customer Service Accounts Receivable
Resume:
T. Diane Fields
Manager: Billing and Auditing
Benton, AR 72019
diafiejoh@gmail.com or diafiejoh@yahoo.com
PROFESSIONAL SUMMARY
Dedicated, resourceful, and passionate manager who has led a billing team and a customer service team in a family business for twenty years. This time is a hard time for customers as there are a lot of changes going on in the world today; they need an experienced, caring and determined person to make sure they are being covered in these troubled times. SKILLS
Medicare billing/Arkansas Medicaid billing/Arkansas Passe Programs billing Medicare HMO Billing/Commercial Insurance/Customer relations: In person and on the phone/Customer service/Answer inbound calls/Transfer calls/Monetary transactions/Flexible/Multi-tasker/Detail oriented/Research Medicare denials/Handle all customer complaints/Post private payment/Post Medicaid remits/Follow HIPPA Procedures/Schedule appointments/Accounts Receivable Research for monies owed EXPERIENCE
O'Brian Healthcare, Hot Springs, AR - Manager
May 2002 - PRESENT
● Verify eligibility of insurance, enter in patient information, completes prior authorizations for all insurances as required,coordinates with discharge planner at hospital for patient medical equipment
● Research Medicare policies, LCD to determine correct coding and information needed to get product covered.Respond to Medicare Audits
● Research commercial insurance guidelines for coverage.
● Research Medicaid manual to determine correct coding and requirements to provide product.
● Interviews, trains and manages office personnel, from four to seven employees ensuring workplace rules and regulations are being followed when owners are present or away.
TECHNOLOGY SKILLS
Effectual in Microsoft (word, excel, powerpoint, outlook) and Google Suite (docs, sheets, slides, forms) / Adapts to new and advancing technology / Uses IM (slack/ google chat), video conferencing (zoom/ teams), email and phone to communicate while working remotely.
EDUCATION
Ouachita Technical College, Malver, AR - Associate of Arts May 2000
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