Analyst Operations Time Delivery
Resume:
Tre Sparks
Atlanta, GA
Professional Summary:
I am a hardworking and highly motivated Army Veteran with a passion for Financial Systems and Customer Service. I am a detailed oriented person who possess the ability to focus for long periods of time and maintain a positive attitude. I have outstanding communication skills which enables me to communicate throughout all levels. Throughout my professional career, I have been a general contractor with a focus on corporate departments that require high level attention to details such a Finance and Systems. I am known for my ability to learn fast with little overhead direction and lead others by example. I can perform and supervise manual operational labor, train and manage direct reports as well as work independently if needed. Office & team
management
ABI Scheduling
and Time
Processing
Advanced
proficiency in
Microsoft office
suite (Microsoft
word, Power
point, Excel,
Access
Client
relationship
building
Data Entry with
focus on
accuracy
Coordinating
meetings,
projects & events
Social Campaign
Management
Effective
communication
Process
improvement
and organization
Team
Supervision
Auditing
Vendor
Management
Phenomenal
Customer service
Great at
Employee
Engagement
Demonstrates
compassion for
everyone
Problem
resolution with
efficiency
Time
Management
Research &
Analysis
Experience:
Anaptyss, Atlanta GA
ACH Analyst Operations Manager (Contract) January 2022 - Present
● Manage workflow for team of 8 analyst to ensure processing and escalation of claims over $1M are completed daily accurately.
● Receive incoming billing and invoicing calls to assist with determining if account has fraudulent activity
● Answer client questions and served as back up to 8 ACH analyst accounts ranging from $0-$1M
● Keep management informed of all issues
● Actively Identify areas of improvement within the workflow process
● Maintain relationships with upper management providing status updates regarding fraud
● Train new hires on the ACH Analyst processing
● Cross reference systems to analyze and report on discrepancies within the system
● Provide quality assurance and backup support to CSR team
● Manage high dollar business and consumer accounts claims ranging from $500K - $1M
● Communicate with upper management about any issues in the reimbursement or client validation process.
● Work to identify and document fraud tactics and processes to prevent future fraud. Cox Enterprise, Atlanta, GA March 2020 – January 2022 Accounts Receivable Specialist II
● Receive incoming billing and invoicing-related mail
● Answer clients billing questions
● Keeps management informed of any specific issues
● Initiate collections on past-due accounts
● Maintain accounting ledgers accurately and according to best practices
● Handles all special billing situations
● Periodically audit ledgers to ensure accuracy of billing addresses and invoice numbers
● Processing, verifying and posting receipts for goods or services
● Researching and resolving account discrepancies
● Processing and recording transactions
● Communicating with other departments to ensure records are accurate, complete and up to date
● Working with the collections department to develop new or better repayment terms
● Performing administrative and clerical tasks using Word, Excel, outlook, touchpoint, & oracle such as filing, data entry, invoicing, payment reminders and contacting clients to discuss their accounts
● Generating reports and statements for internal management use
● Worked with cash posting applications along with analyzing PosPay, ACH, EFT payments for discrepancies, validation or reporting purposes.
● Utilized Bank of America lock box and Cash Management Banking Software. Cox Enterprise, Atlanta, GA October 2019 – March 2020 Traffic Specialist I (Contractor)
● Encode and update status on client contracts.
● Meets deadlines to ensure that commercials scheduled to air have continuity within what was requested through markets.
● Maintains endless, effective communication with markets to ensure no detail is missed in each campaign.
● Run “Ok to bill” process on spots that where issued a make-good request and aired.
● Generates and analyzes daily reports to identify spots that did not place or that have missing Adcopy coding in the schedule.
● Provide Adcopy revisions to markets for last minute changes.
● QC(quality check) individual commercial contracts while applying approved adcopy to each.
● Monitored the flow of products using standardized process to ensure on time delivery.
● Worked on various media error and warning reports to identify issues with content. Comcast Spotlight Atlanta, GA June 2019 – Sept 2019 Traffic Coordinator (Contractor)
● Worked with outside customers and internal departments to develop new & nurture existing relationships with customers.
● Audited partner delivery (compared pitch list vs. received product).
● Identified and escalated issues that occur within the Video Operations product chain.
● Utilized Salesforce to monitor and manage the workflow of sales process to ensure no information was missed for final airing.
● Monitored the flow of products using standardized process to ensure on time delivery.
● Reviewed and fixed missing metadata to ensure proper placement and display of video across trafficking/broadcasting platforms, including incidents reported by our Operations Center.
● Worked on various media error and warning reports to identify issues with content.
● Audited partner delivery (compared pitch list vs. received product).
● Identified and escalated issues that occur within the Video Operations product chain.
● Reviewed and acted upon partner/ management reports to control quality and asset (time slot) availability.
● Encoded, uploaded, and added metadata to assets as needed.
● Attended handoff meetings to discuss issues or concerns with spur of the moment projects acquired and mediated.
● Managed digital add space and ensured all account executives where up to date on current inventory and emerging technology products to upsell to potential leads.
Southwest Airlines Atlanta, GA Feb 2018 – May 2019 Material Handling PT Supervisor
● Manages and records inventory levels by performing inventory audits bi-weekly for Atlanta and monthly for Orlando Florida.
● Tracks and records receiving of new materials/shipping of current materials
● Sends audit reports to management.
● Collects audit discrepancy report form other southeast stations to reconcile missing inventory.
● Manages the transportation FAA standard packaging of all hazardous materials.
● Communicates with procurement coordinator for the ordering of material.
● Prepare and maintain records detailing tests, repairs, and maintenance.
● Analyze inventory data in order to diagnose shortage in materials vs. surplus.
● Daily practice in communicating across all education and skill levels to ensure proper conveying and interpretation of information/task.
Mercedes Benz Stadium Feb 2018 – Jul 2018
IT EVENT DAY SPECIALIST (Contractor)
● Serviced ONT, POS, SKIDATA access control, & ABI people management systems.
● Ran quality control checks on all audio/video devices in suits & main levels.
● Performed diagnostics test on devices who’s tickets where escalated.
● Installed new Television & cable boxes.
● Tested fiber optics for connectivity & signal strength for stadium wide wi-fi.
● Conducted Pre-event tech hard/software checks of all key-points in suits and restaurants. Altisource Downtown GA Sept 2017 – Feb 2018
Hr. Admin/ Receptionist (Contractor)
● Welcomed all guests at the office, informed local contacts of arrival and ensure that visitors are checked in through our visitor sign in process.
● Provided excellent customer service and maintain a positive, safe and friendly environment to visitors as well as employees.
● Maintained security badge Master Data Sheet always doing EOD analysis to ensure accuracy.
● Completed Travel packets and coordinated travel for candidate's and employees.
● Used Outlook and microsft lync for email and scheduling.
● Scheduled and organized meetings, both in person and virtually, while being the point of contact for both external and internal sources.
● Worked with vendors and cross functionally to ensure office supplies, food and beverages, shipping and UPS are all correctly ordered and maintained while processing any necessary requests that arise from various departments. AXIALL CORP Atlanta, GA May 2017– Sept. 2017
Sr. Admin Assist / Office Manager (Contractor)
● Direct personnel, training, and labor relations activities.
● Conduct orientations and periodical company gatherings to foster positive attitude toward organizational objectives while boosting employee morale.
● Maintained order of all documentation via electronically and hard copy.
● Worked with Programs Excel, Access, Word, One Note, Outlook and even PowerPoint.
● Acted as personal assistant and courier to Enrollment Programs Manager handling organization of materials needed for all meetings, workshops, & field trips.
● Lead and trained part-time Receptionist and Administrative professionals.
● Greets visitors, ascertains the nature of business, and directs visitors to appropriate person.
● Arranged travel schedule and reservations.
● Scheduled room reservations, meetings and records minutes of staff meetings and makes copies of correspondence or other printed materials.
● Occasionally filled in for Accounts Payable Department clerk; (scanned documents into system, then used SAP to attach invoices for verification that vendors and bills have been paid.)
● Utilized excel to update master data sheet on what has been uploaded and paid to keep work flow fluid.
● Collected, analyzed, evaluated and reported data to the VP of Sales in order to increase sales productivity.
● Managed calendar and travel schedule for VP of Sales.
● Collected sales records & trends in order to evaluate and report performance measured against sales quotas.
● Developed models and reporting structures that identify costs (by function, process, fixed, variable) per unit and identify a baseline for action.
● Utilized excel skills with the use of Vlookup, creating/managing pivot tables & formulas, and managing Master Data Sheets
UPS Atlanta, GA Jan 2016 – May 2017
Senior Administrative Assistant/ Part-Time Supervisor – Dispatch (Contractor)
● Organized item orders by editing price, promotions, and weight compliance.
● Arranged shipments by checking stock via phone and email to determine inventory levels.
● Anticipated delivery requirements; placed expedited orders and scheduled appointment delivery times.
● Coordinated pick-up and delivery with a variety of freight carrier services (UPS, Con-way (xpo), SAIA, Central Global Express, South Eastern Freight Line etc.)
● Verified items shipped by matching bills of lading; reconciling quantities; noting discrepancies.
● Kept customers informed by forwarding notice of item availability, shipment date and method, and current status; answering questions.
● Protected organizations reputation by keeping pricing, rate quotes, promotion, purchase order, and credit-limit information confidential.
● Managed department resources to ensure maximum output, accuracy, and efficiency always.
● Ensured all department and/or corporate policies and procedures are communicated, understood, and adhered to.
● Established and promoted a positive, team-oriented work environment emphasizing employee involvement, pro- active communication, inter-departmental cooperation, and continual improvement on all levels.
● Maintained an aggressive cross-training program within the department to promote development, enhance flexibility, and ensure backup coverage of vital functions and processes. Bravo Airplane Detailing Specialist Atlanta, GA Feb 2013 – Jan 2016 Office Manager (2nd shift Part time)
● Supervised a team of 8-10 private jet detailing specialist.
● Pressure washed private jets.
● Called to schedule detailing specialist for last minute cleaning request to ensure coverage.
● Assisted with the cleaning of exterior aircrafts to ensure safety measures were being followed.
● Inspected all Aircrafts inside and out before flights.
● High focus on paint application protocol and technique.
● Liaison between jet specialist and management.
● Approval of timecards for payroll.
● Assisted with hiring process and training jet cleaners
● Maintained client relationship via email and through company meeting. Education:
Sandy Creek High School, Tyrone, Georgia 2010
High School Diploma: General Studies
Military Intelligence School
Military Intelligence and operational Analyst
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