Anthony Houghton

Fort Worth Texas

(cell) 817-***-**** (email) aduy6y@r.postjobfree.com

Sales Customer Service Retail Management

EMPLOYMENT OBJECTIVE

To obtain a key business partnership in an organization where I am exposed to a broad spectrum of challenging assignments in an effort to leverage my strong sales, leadership, customer experience, and multi-language skills.

KEY COMPENTENCIES

• Sales

• Marketing

• Retail experience

• Business Acumen

• Customer Service skills

• New Business Development

• Key Account Management

• Leadership & People Management Skills

• Strong Selling Skills

• Internal & external B to B sales

• Global and Multi-cultural experience

• Fluent in five (5) Languages

• Warehouse

• Manufacturing

EXPERIENCE

Amazon Fulfillment Center AFW1, Fort Worth, Texas 10/3/2021

Process Guide- Present

A Process Guide (PG) is an hourly paid role supporting an Amazon Process Assistant (PA) and Area Manager (AM) in the fulfillment center. our duties consist of supporting PA and AM of a department by contributing to labor allocation, leading GEMBA meetings, communicate with other PG’s, Ensuring all associates have proper PPE at all times, Drive workflow and daily production goals, Work hands-on in the fulfillment center as needed, Assist and coach associates with process problems and Identify and address safety hazards, and coach associates in safety initiatives

Amazon Certifications

GTDR certified

Ambassador certified

In occasion asked as PA

Ship clerking experience

Amazon Fulfillment Center, Fort Worth Texas 2/2020 - Present

Warehouse Associate/”Waterspider”

Responsible for warehouse fulfillment to include selecting, packing and shipping customer orders in an effort to meet daily production requirements. Report directly to the Warehouse Manager.

• Responsible for offloading stock deliveries, processing work orders, locating merchandise, and packaging orders for shipment.

• Operate warehouse machinery including forklifts and pallet jacks.

• Collecting merchandise from the distribution center and safely transporting materials to the shipping bay.

• Receiving and documenting merchandise for delivery or return.

• Keeping an inventory of all merchandise entering or exiting the warehouse.

• Identifying any missing, lost or damaged materials and immediately notify the supervisor.

• Ensuring that all the merchandise is safely and securely packed and labeled for shipping.

• Managing all merchandise with appropriate care.

• Assist with training of newly employed workers.

• Scanning labels to ensure products are shipped to the right destination.

• Adhering to state health and safety practices.

Jared The Galleria of Jewelry, Fort Worth Texas 1/2015 – 3/2019

Sales Specialist

Responsible for leading sales, and new business for customers and clients for the largest jewelry retail organization in the US. Responsible for creating excellent customer experience resulting in profitable sales for the company. Reported directly to the General Manager.

• Responsible for engaging customers to understand their needs and objections as well as presenting merchandise and detailed information on features and benefit.

• Responsible for ensuring that all customers have an excellent customer service experience in an effort to drive profitable sales and meet all individual and team sales goals.

• Responsible for driving and promoting all jewelry sales by utilizing product knowledge, assisting customers and offering suggestions.

• Listen to the customer to determine customer requirements and to meet all customer needs; provide prompt and courteous service to all customers.

• Presenting all pricing and available deals or discounts to customers to enables them to purchase products.

• Presenting jewelry, closing sales, inspecting and repairing all jewelry.

• Responsible for ensuring store appearance is clean and presentable at all times.

• Enter register transactions accurately.

• Stay informed of store policies, procedures, and promotions as well as extended service plans and financing options.

• Stock shelves, counters, and tables with merchandise.

Lanzafishing, Inc., Fort Worth, Texas 3/2004 – 3/2014

Business Owner and Operator

Own and operate an international game fishing and tackle business. Manage day to day business operations; sales, distribution, retail, marketing, account management, finance management, customer relations and new business development. Interact with global customers around the world; Australia, Europe, North America, and South America.

• Launched and lead a successful “start-up” of international game fishing and tackle business resulting in profitable entrepreneurial business.

• Manage day to day business operations; sales, distribution, retail, marketing, account management, finance management, customer relations and new business development.

• Responsible for leading sales and marketing activities in an effort to drive growth and profit.

• Leverage international knowledge and language skills to assist with market development and customer relations.

• Participate in The International Game Fish Association to develop new business opportunities.

Coster Diamonds, Amsterdam, The Netherlands 3/1998– 12/03

Country Manager, Spain, Portugal and South America 2001 – 12/03

Responsible for leading sales, marketing and new business development for the Spain, Portugal and South American Markets for the largest European Diamond Company. Responsible for leading external and internal sales for key accounts and countries. Key account and business to business experience with key clients. Presentation, training and workshop development experience. Reported directly to the President and Commercial Director. Twelve (12) direct reports.

• Responsible for managing, developing and leading 19 key accounts supporting the Spain, Portugal and South American markets.

• Increased business by $1.5 million (year over year growth) by development of new business across five (5) new key accounts while stabilizing existing business.

• Managed and negotiated sales contracts for key accounts to include management of terms and conditions, cost of contract, and commissions.

• Led a staff of twelve (12) employees to include both sales and administrative support team during high season.

• Responsible for management activities to include manpower planning, training and development and employee performance appraisals.

• Responsible for interviewing, assessing, hiring and staffing of sales staff.

• Responsible for scheduling, organizing, and arranging tours for customers within designated markets.

• Responsible for external sales including promotions, marketing and advertising across key accounts.

• Key contact for new customers and responsible for organizing tours, responsible for tour operators.

• Developed customer service and sales skills across administrative and sales team resulting in better relations with customers, increased business and positive employee morale.

• Provided developmental feedback to sales staff to increase sales and confidence.

• Responsible for after sales department by leading customer complaints and product defects.

• Responsible for financial transactions across key accounts to include past due, payment schedules, credit card transactions and bank operations.

• Provided coverage for front office; one on one customer interaction, coordinating, and scheduling tours.

• Responsible for budgeting process of marketing, advertising, and business expenses across key accounts.

Coster Diamonds, Amsterdam, The Netherlands 2000 - 2001

Assistant Sales Manager

Responsible for leading sales, marketing and new business for internal clients within the largest European Diamond Company. Respond to and coordinate post sales resolution for clients. Responsible for leading a sales and administrative staff of twelve (12) during the high season. Responsible for management duties. Responsible for development of presentations and promotions for internal and external sales. Develop and present public relations and marketing meetings. Reported directly to the Sales Manager and to President and Commercial Director.

• Responsible for client determination; assigning sales associates to clients.

• Sales Group coordination and arrangement of sales operations.

• Organized groups and staff training.

• Assistant to the Marketing Director; development of presentations and promotions, public relations and marketing meetings

• Provided back-up coverage for front office; one on one customer interaction, coordinating, and scheduling tours.

Coster Diamonds, Amsterdam, The Netherlands 1998 - 2000

Sales Representative

Responsible for internal sales; presentation of product, development of product, consultation and sales closure for largest European Diamond Company. Responded to and coordinate post sales resolution for clients. Presentations to customers; small group and large groups. Responsible for day to day internal sales to customers. Led customer tours. Reported to Sales Manager and Area Country Manager.

COMPUTER & SYSTEMS

• Windows Operating Systems

• Microsoft Word

• POS Systems

• Inventory Management Systems

• Warehouse Management Systems

CERTIFICATIONS

• Diamond Council of America (DCA)

• TAG Heuer Certified

• Pandora Jewelry Certified

LANGUAGE PROFICIENCY

Significant multicultural experience in working with different cultures across the world.

• Spanish (Native) – Fluent Speaking, Reading, Writing

• English – Fluent, Speaking, Reading Writing

• Dutch – Fluent Speaking, Reading, Writing

• Italian – Good to Fluent Speaking

• Portuguese – Good Speaking

EDUCATION

Bachillerato Unificado Polivalente (B.U.P), Las Palmas, Gran Canaria, Spain 1985.

Equivalent to High school in U.S.A. Graduated

References Available Upon Request

Resume Anthony Houghton v4.doc

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