Suzanne Garland

Mocksville, NC

aduy6x@r.postjobfree.com

+1-336-***-****

Obtain a responsible and challenging position with your company that will permit me to learn new technologies and skills while utilizing my proven ability to excel to benefit your company and advance my career.

Excellent work ethic and team skills

Polite, professional, and engaging when dealing with customers and team members. Strong ability to work independently without direct supervision. Proven ability to establish targets and achieve results Work Experience

Front Office Manager, Quality Assurance, Operations Manager, and Income Auditor

Choice Hotels

January 2010 to January 2022

Night Auditor Manager, Assistant Manager. Duties include having eyes and ears on property to ensure the identified “guest experience” matches the promise of the hotel. Conduct a personal onsite Q.A. inspection of hotel house areas. Provide clients with the highest dress of hospitality and customer service by ensuring that facilities meet and exceed expectations. Strong leadership possessing outstanding work ethic and integrity. Always dedicated to meeting budget and meticulously documenting financials. Rex Oil; 2017-2018 Duties include providing customers with the highest levels of service and satisfaction at all times. Regularly communicated with vendors, and assisted with restocking shelving and product displays. Handled closing and opening duties, and ensured space was tidy and ready for business each day.

Assisted customers with issues at the pump, and contacted service technicians when necessary. Top To Bottom Cleaning Company

January 2014 to December 2018

Duties include traveling to a potential client’s home to make bids and if bid is acceptable our duties include cleaning home or offices with a list of requests from clients. This includes bathrooms, kitchens, bars, work areas, and bedrooms. We also host parties and take care of the requests of our clients. Receptionist.

Trailers Of The East Coast

January 2014 to December 2014

Duties include addressing every incoming call and incoming/outgoing mail for the company. Follow proper etiquette while in conversation with visitors. Responsible for maintaining a healthy and professional atmosphere near workstation.

Communications Coordinator.

Lowe’s Corporation

January 2012 to December 2013

Duties included responsibility for monitoring communications throughout the organization, using tracking programs and social media to analyze effectiveness of both internal and external communications, and ensuring corporate communications were consistent with brand image and internal standards. Manager.

Cartner’s

January 2007 to December 2010

Responsibilities included approving marketing promotions for the store, hiring new employees and scheduling existing employees, and tracking inventory for replacing sold goods based on actual and historical sales. Interacted with customers frequently to listen to and resolve any concerns. Education

Certified in ServeSafe Management

2017 to Present

Combination of Business

Davidson County Community College

2009 to November 2020

Skills

• Excellent work ethic and team skills

Polite, professional, and engaging when dealing with customers and team members. Strong ability to work independently without direct supervision. Proven ability to establish targets and achieve results

• Office Management (10+ years)

• Insurance Verification

• Guest Services (10+ years)

• Hospitality (10+ years)

• Computer literacy (10+ years)

• Microsoft Excel (10+ years)

• Front desk (10+ years)

• Computer skills (10+ years)

• Night audit (10+ years)

• Microsoft Powerpoint

• Microsoft Office (10+ years)

• Supervising experience (10+ years)

• Microsoft Word (10+ years)

• Quality Assurance (10+ years)

• Human Resources

• Process Improvement (10+ years)

• Budgeting (10+ years)

• Management (10+ years)

• Operations Management (5 years)

• Profit & Loss (10+ years)

• Forecasting (10+ years)

• EMT IExperience

• Accounts Payable

• Account Reconciliation

• General Ledger Reconciliation

• General Ledger Accounting

• Customer service

• Hotel experience

Certifications and Licenses

In the process of being Host Certified .

Food Handler Certification

Additional Information

EMT Intermediate

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