Support Specialist Management Analyst
Resume:
Jaime Leon
Current location: San Jose, CA aduy60@r.postjobfree.com
Technical Skills:
Windows 7/10
MAC OS X
Office Suite
Oomnitza
JAMF
CA Service Manger
Organizational Skills
Leadership
Communication Skills
Bilingual/Spanish Native
Work Experience:
VISA – IT Asset Management Analyst – Foster City, CA – October 2021 – September 2022
•In charge of maintaining more than one-thousand assets in VISA Headquarters inventory room
•Performed weekly audits of all in-stock inventory
•Used a ticketing system to keep track of activities to be done
•Ensured that all assets on-site were in their correct status
•Assigned assets to technicians both on-site and in other locations
•Physically received all computers and peripherals, and updated items both received and given out on VISA's portal
•Organized computers and peripherals in their designated areas
•Delivered peripherals to VISA sites and to employees
•Sent out in-warranty laptops to be fixed for Macs, Dell's, and Lenovo's
•Worked with outside vendors to remove older equipment that was no longer needed
Samsung Electronics America – SEA Asset Manager – Mountain View, CA - June
2020 – October 2021
•Organize and maintain all Asset/Laptop inventory for Samsung Electronics America in the Mountain View Campus
•Use a ticketing system to keep track of all assets that are either with employees or are in inventory
•Work with local I.T. team and other teams out of state to ensure employees have working assets
•Send and receive assets from employees who are working onsite or remotely
•Ensure that the Printers on campus are working and functional
•Keep track of additional I.T. accessories, such as keyboards, mice, adapters, etc.
LYFT – I.T. Deployment Specialist – San Francisco, CA - August 2018 – April 2020
•Maintained inventory for several hundred current and older I.T. equipment on-site via serial numbers, asset numbers, make and model of equipment, etc.
•Worked with the Deployment team to send I.T. equipment via UPS, FED-EX, to employees who did not work on-site
•Communicated with users via a Ticketing system to track numbers to ensure all involved knew the status of sent/received packages
•Received equipment from docking warehouse location, and placed in secure locked environments
•Used international documents to send equipment out of the U.S. Imaged new and older laptops for newly hired employees
•Worked with the Onboarding team to ensure that all equipment was ready for new employees
Northern California Institute for Research and Education (NCIRE) - I.T. Support Specialist – San Francisco, CA - April 2004 - March 2018
•Received and responded to all help-desk phone and email requests regarding computer, mac, network, and printer related issues
•Assigned work order technical requests to myself and to my team to troubleshoot
•Ensured that communication was had between both users and technicians to maintain proper coordination
•Installed new computers, macs, printers, and other peripherals
•Gathered network information to activate network ports for new port activation, or the movement of computers within the V.A. Network
•Maintained network security by ensuring that Non-VA computers were not plugged into the network
•Remotely, and in person, troubleshot software and hardware issues
•Worked with users who worked remotely to maintain connectivity to the V.A. Network
•Inventoried and excessed all computer-related equipment within the V.A. Hospital
•Degaussed hard drives to ensure that data was not compromised
•Performed annual computer equipment inventory throughout the V.A. Hospital to ensure that all equipment was accounted for
•Worked on team members work orders when they were not available
Education:
Bachelor's Degree in Telecommunications Management - DeVry University
Contact this candidate