JOYCE M CROUSE

*** ******* ******, ******, **

330-***-****

CAREER A challenging position to utilize my knowledge, skills and previous experiences to perform

OBJECTIVE: efficient, quality work with dedication and pride.

Lightserve Corporation - June 2021 to October 2022 - Project Manager, Electrical team:

Managed projects for large retail locations re-configuring the electrical of the front cash wrap, queue, furniture desk and gondolas of multiple locations on national rollouts. Work required scheduling of several trips per location both during business hours and overnight coverage. Most recently a rollout for EV charger upgrades from 2/3G to 4/5G scheduling over 300 locations within four months time.

Pleasant Valley Corporation – September 2017 to June 2021 - Project Manager, Facilities:

Manage and produce work orders and project development from beginning to end while providing excellent service to corporate customers. Projects were medium and complex scopes of work and included national rollouts. Assist facility coordinators within the team on job specific challenges. Support National Account Manager with customer and team responsibilities.

Signet Jewelers - January 2012 to September 2017 - Repair and Maintenance Coordinator:

To provide high level customer service to the various brands of stores within my region of Northeastern United States and Canada. Receive incoming calls from stores, District Managers, Landlords and third party call center on repair requests. Solicit, review and approve proposals for these repairs while continuously reducing cost. Involved in two major mergers enlarging our fleet significantly while upgrading the new brands to the Signet standard of quality. Responsible for special projects such as mold remediation and incident build backs. Chosen to participate on special committees for company wide procedures on the new standards and implementation of “Mother’s Room” and Contagious Disease responses.

The Sherwin Williams Co., Mid Western Division March 2000 to December 2011

Property Maintenance Administrator; 2005 to 2011: Self-created position to assist Engineers with repair issues. Served as liaison for over 800 leased SW retail, commercial and office facilities throughout the Midwestern United States with landlords and city municipalities (accountable for repair projects in excess of 500 annually). Key responsibilities included daily interaction with store personnel, management, landlords, contractors and municipalities. Verifying lease agreements, providing comprehensive interior and exterior maintenance (roofing, plumbing, electrical, HVAC, GC) for sites per Engineering Design Guidelines from bid to invoice. Maintaining the records and warranties of repair projects.

Engineering Coordinator; 2000 to 2005: Administrative support to Project Engineers. Responsibilities included compiling bid packages for new builds and renovations, issuing purchase orders, processing invoices, typing, blueprint copying and phone coverage.

Thomas W. Ruff & Company– August 1989 to June 1992

Sales Administrator: Provided administrative support to Sales Representatives including customer relations, data entry, typing, filing and receptionist relief.

Hy-Production, Inc-June 1985 to June 1989

Served in increasingly responsible roles including Engineering Coordinator, Inside Sales Coordinator and Junior Buyer. Key responsibilities included purchasing tooling, fasteners and office supplies. Processed and expedited purchase orders. Secretary to President, Sales Manager, and Sales Representatives, administrative support to the Engineering Department.

EDUCATION: Graduate, Diploma with business major, Brunswick High School and Co-operative Office Education (COE)

training at Medina County Career Center, Medina, OH.

SKILLS: Outlook, Word, Excel, Access, typing; 70-75 wpm, blueprint copier, various office equipment.