PH Penny Lea Hedrick

Bakersfield, CA ***** 661-***-**** aduy4o@r.postjobfree.com

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PROFESSIONAL

SUMMARY

Seasoned and knowledgeable Customer Service Associate with over 30 years of experience providing high quality service and making customers feel welcome. Committed to exceeding sales and productivity expectations and furthering company goals. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

SKILLS Customer Service

Client Satisfaction

Proper Phone Etiquette

Business Correspondence

Screening Incoming Calls

Appointment Scheduling

Communication Skills

Managing Multiple Tasks

Coordination Skills

Schedule Management

Account Management

Operations Support

Dedicated Team Player

Customer Needs Assessment

Attention to Detail

Strong Problem Solver

Advanced MS Office Suite

Proficiency

Self Starter

Personal Calendar Oversight

Microsoft Office

Strong Interpersonal Skills

Maintain Filing Systems

Training Schedule Setup

Correspondence and Memos

Answer Multi-Line Phone Systems

Records Management Databases

Administrative Policies

Document Filing and Retrieval

Time Management

Guest Relations

Multitasking and Organization

WORK HISTORY PERSONAL ASSISTANT 01/2022 to 09/2022 RJ Drewisch Bakersfield, CA

Displayed absolute discretion at handling confidential information. Oversaw personal and professional calendars and coordinated appointments for future events.

Maintained appropriate filing of personal and professional documentation. Responded to emails and other correspondence to facilitate communication and enhance business processes.

Handled balancing of business checking account, as well as writing all checks for business vendors and personal expenses. OFFICE MANAGER 10/2004 to 06/2011

Natural Energetics Port Hueneme, CA

Maintained computer and physical filing systems.

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel. Responsible for consultant commission calculation and payments. Was the sole employee contact in charge of the shipping of product to consultants and clientele.

EDUCATION Licensed Insurance Broker Commercial Lines Broker Kaplan College - Panorama City, Panorama City, CA

Certified Executive Administrator Business Administration And Management Pacific Career College, Camarillo, CA

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