Customer Service Contract Administrator

Sharrell L. Michaud

**** ******** ***** ****, ****** Heights, CA 95621 916-***-****

OBJECTIVE: To contribute to your organization’s success with excellent customer service and administrative skills and office assistants.

SKILLS: Proficient in Microsoft Word, Byte, Datatrac, SAP. Element, Experience in Outlook, Excel, Encompass, Internet Explorer, Strategy, Lotus Notes and various search engines. Able to multitask in a fast paced environment and complete projects within time constraints.

WORK EXPERIENCE:

American Pacific Mortgage

April 2017- September 2022/Rocklin, CA

●Audit final documents

●Make sure disclosures get to closing corrected so we can complete the loan

●Work with branches to get corrections so they can close loan

Pinnacle Capital Mortgage

July 2014- March 2017/Roseville, CA

Shipper in Post-Closing Department

●Work with TRID and RESPA loans

●Ship about 10 to 12 loan a day

●Make sure loans are clean to ship

●Interact with Branches & Escrow Officers

●Work with different Investors

●FHA, Conv. VA, GNMA

Partners Mortgage

August 2011-November 2013/Roseville, CA

Customer Service/Front Office

●Identify and provide assistance to customers and interoffice needs

●Direct customers to appropriate associates as needed

●Order supplies and manage front office, phones, scanning, coping, filing, emails.

●Broker check for closing department

Wachovia Small Business/Wells Fargo (Merged)

September 2006- August 2010/ Roseville, CA

Customer Service

●Assisted customers with questions regarding Small Business Loans

●Identified and provided assistance to customers’ needs

●Directed customers to appropriate associates as needed

●Answered high volume 800 Service calls.

●Processed and provided accurate payoff quotes

●Recipient of four Shared Success Awards for outstanding Customer Service and Teamwork

Hewlett-Packard- Spherion

January 2005 – August 2006 / Roseville, CA

Contract Administrator Assistant

●Maintained HP Service Agreements.

●Analyzed, assess and execute requests from customers and sales representatives

●Created quotes, contracts, and product warranty information.

●Booked Purchase Orders per job

●Provided customer assistance as needed

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