Vickie Singletary
Deerfield Beach, FL *****
***************@*****.***
Being a 2x Cancer Survivor, Im now re-entering the workforce. Efficient professional with 15+ years of experience and proven knowledge of multitasking high-responsibility environments. Im seeking remote part-time entry level positions in Data/Medical Entry or Customer Service. Aiming to leverage my abilities to successfully fulfill a role in your company. Authorized to work in the US for any employer
Work Experience
Corrections Deputy
Broward Sheriff's Office - Fort Lauderdale, FL
March 1983 to October 2015
Verified floor staff uniform presentation
Safely transport 12+ prisoners from jail per day
Performed checks or contraband and screened visitors and incoming mail. Deliver commissary to inmates, take roll call, schedule doctors visits and activities inside. Assisted in clerical and reception work to support facility programs when clerical staff is unavailable. Respond to emergencies in the jail, which include the following offender assaults, fires,riots. Entering inmates data in computer systems.
Reservation Agent
PanAm Airlines - Hollywood, FL
October 2002 to September 2004
Assisted customers via phone by providing confirmations, answering questions and offering general information.
Relayed information on availability, pricing and discounts to customers. Verified guest information and payment options ensuring accuracy and completeness. Delivered exceptional service to every customer through active engagement, effective listening and well- developed interpersonal skills.
Built and maintained productive relationship with employees. Tracking refunds
Verifying credit card numbers
Phlebotomy/Supervisor
Broward General Hospital - Fort Lauderdale, FL
October 1985 to June 2002
Supervised 38 phlebotomists in hospital laboratory. Establish Protocols and Standards operating procedures in the department. Interact with upper Management and Medical Technologist. Documenting and review of Safety, Employee Absences, Employee Time Sheets, Customer Satisfaction. Responsible for training, and hiring of all night shift. Establish team scheduling that met all coverage needs. Transport specimens following established protocol for temperature and light. Collect specimens for drug screens, paternity tests and alcohol tests. Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to procedures.
Input patient data in computer systems.
Insurance verification.
Shipping and Receiving
UPS - Deerfield Beach, FL
March 1999 to October 2001
Check customer orders, labeling and documentation prior to shipment to avoid delays. Directed warehouse team in stocking merchandise, pulling orders and setting up loads. Rejecting deliveries containing damaged items or shortages corresponded with shipper to rectify issues. Working with customer service to address any order discrepancies. Organized deliveries by sorting and stock receivables. Preparing shipping documents.
Input data enrty.
Education
Associate in Science (AS) in Criminal Justice
Broward College - Coconut Creek, FL
October 1985 to November 1987
Associate in Science (AS) in Medical Assisting
Keiser University-Ft Lauderdale - Fort Lauderdale, FL August 1984 to August 1985
Skills
• Laboratory Procedures
• Phlebotomy
• Vital Signs
• Order Picking
• Venipuncture
• Patient Care
• Experience Administering Injections
• Triage
• Packaging
• Anatomy Knowledge
• Shipping & Receiving
• Hospital Experience
• Medical Scheduling
• Medical Terminology
• Organizational skills
• Multitasking
• Customer service
• Telephone Etiquette
• Attention to detail
• Inventory/Invoices
• Communication skills
• Data entry
• Insurance Verification
• Medical Office Experience
• Computer Skills
Certifications and Licenses
Certified Medical Assistant