Beverage Manager Customer Service
Resume:
Jaclyn Monroe **** W. Saddlehorn Rd.
Phoenix, AZ 85083
aduy36@r.postjobfree.com
KEY ACHIEVEMENTS
■ 10 + years of expertise overseeing projects & brand development in media, sales, marketing and creative art production.
■ Successfully networked and raised $20,000 in online and private donations to fund independent studio album recording and distribution; tracked and distributed donor incentives, gifts and tax documentation accordingly.
■ Consistently met and exceeded banking branch goals and certifications for recruiting, hiring, employee retention, coaching, training, customer service/retention, acquisition and profits with integrity.
■ Developed significant and strategic relationships with new and existing client bases simultaneously to build brand and business loyalty.
■ Strong sales achievement in banking and financial account metrics using multiple distribution channels: inbound consultations, o site presentations, phone sales, community outreach, marketing initiatives, direct mail, cold calling campaigns and proactive outbound activities.
■ Attended multiple regional recognition events for outstanding sales, service and retention accomplishments; recognized by other leaders among the banking center sta, region and business partners. EXPERIENCE
Marriott, Nashville, TN — F&B / Hospitality
FEBRUARY 2013 - JULY 2021
■ Accommodated and served hotel guests in a high volume, fast paced environment while providing exceptional service. .
■ Developed and maintained a consistent local network of guests and customers to increase and retain local business.
■ Participated, created and executed promotions for select craft beverages and custom cocktails programs within the food and beverage department.
■ Advised and recommended patrons to local points of interest, entertainment & hotel amenities.
■ Facilitated daily inventory, ordering liquors and supplies to maintain workflows and meet patron demands.
■ Developed and implemented an unique, hotel based, local music performance schedule within the hotel to attract local business. SKILLS
■ Leadership/Management
■ Hiring & Recruiting
■ Coaching & Training
■ Marketing
■ Sales
■ Telecommunication
■ Account Data, Finance and
Money Management
■ Multitasking
■ Interpersonal Skills
■ Event Coordination
■ Project Management
■ Time Management
■ Communication
■ Strategy Development
■ Cold Calling, Direct Mail
Marketing
■ Cash Handling
■ Customer Service
■ New Client Acquisition and
Retention
PROFESSIONAL AFFILIATION
■ Marriott
■ Westin
■ Wells Fargo
■ Global Expeditions
■ Kids On Stage
■ United Way
■ Musicians On Call
Westin, Nashville, TN — F&B / Hospitality
OCTOBER 2016 - JULY 2019
■ Prepared, served and recommended food, beer, wine, draft beer, mixed cocktails & specialty craft cocktails with extensive knowledge of the products based on customers request as well as profitability for the hotel.
■ Cleaned, maintained and stocked the bar area by arranging bottles and glasses to create attractive displays and promotions.
■ Consistently built strong rapport and repeat business while promoting and representing the luxury hotel brand.
■ Conducted daily inventory of liquors and supplies to maintain workflow and meet patron demands.
Advance Financial, Nashville, TN — Phone Center Supervisor MAY 2012 - FEBRUARY 2013
■ Assisted customers and managed employees in a high volume inbound and outbound call center environment while performing top levels of customer service, e ciency and integrity in negotiating payment arrangements and processing payments.
■ Ensured Payment Center Agents adhere to all policies and procedures regarding operations and security, including banking, daily transactions, regulatory compliance, telephone call campaigns and audits.
■ Executed customer resolution while maintaining a strong focus on department and company collection goals, targets and overall integrity of phone operations.
Wells Fargo, Phoenix, AZ — Branch Manager/Personal Banker OCTOBER 2003 - DECEMBER 2011
■ Consistently achieved top levels of personal performance and accomplishments as a Teller, Personal Banker, Service Manager and Branch Manager through continued education and implementation of training aligned with company standards and initiatives.
■ Strong sales achievement using multiple distribution channels: inbound consultations, o site presentations, telecommunication, community outreach, marketing initiatives, direct mail, cold calling and proactive outbound activities
■ Ability to create a positive and inclusive work environment while supporting diverse levels of backgrounds, knowledge and performance to obtain an e ective, motivated and successful workplace.
■ Diligent regard for compliance in a regulated environment and supervisory skills including hiring, termination, scheduling, training, and other administrative skills.
■ Attended multiple regional recognition events for outstanding sales and service accomplishments; recognized by other leaders among the banking center sta, region and business partners.
■ E cient job oriented communicator in o ce management, scheduling, customer relations, resolution and written communication with strong organizational skills.
■ Nominated by Market President to travel to New York and North Carolina to facilitate and support in training all positions within the retail banking stores for system changes, product knowledge, team member support, customer experience and resolution, in preparation for live completion of the banking conversion between Wachovia and Wells Fargo. REFERENCES
Doss Posey
Food & Beverage Manager/Director (Westin)
aduy36@r.postjobfree.com
Buddy Gormley
Hospitality (Marriott)
aduy36@r.postjobfree.com
Brandi Whitler
Food & Beverage Manager (Marriott)
aduy36@r.postjobfree.com
Debra Anderson
Branch Manager (Wells Fargo)
aduy36@r.postjobfree.com
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