Emily Elizabeth Elias

aduy2q@r.postjobfree.com 562-***-**** Paramount, CA 90723

SUMMARY

Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Observant Call Center Representative experienced working in call center environments. Skilled at handling various calls while resolving client issues rapidly. Promoted consistently for providing clear customer service in English and Spanish. SKILLS

• Credit Card Payment Processing

• Customer Service

• Efficient and Detail-Oriented

• Data Entry

• Cleaning and Organizing

• Appointment Scheduling

• Phone and Email Etiquette

• Computer Skills

• Multitasking and Organization

• Insurance Verification

• EMR Software

• Attention to Detail

• Electric Muscle Stimulation

• Treatment Room Preparation

• Injury Treatment

• Verbal and Written Communication

• Bilingual (Spanish,English)

• Calm and Professional Under

Pressure

• Microsoft Office Expertise

• Call Center Operations

• Retail Sales Customer Service

EXPERIENCE

CSR, Ortho west, March 2022-July 2022

Los Alamitos, CA

• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every patient.

• Entered insurance, demographics and health history into patient database.

• Called patients to confirm scheduled appointments and obtain additional details.

• Took messages from patients and promptly relayed to appropriate staff.

• Retrieved faxes and uploaded documents to patient charts to assist clinical staff.

• Trained new staff on office procedures, insurance processes and medical terminology.

• Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.

• Scheduled appointments by telephone or in person.

• Checked patients in and out for appointments and collected co-payments.

• Used EMR systems

Front Desk Receptionist, NVISION, January 2022-March 2022 Huntington Beach, CA

• Scheduled and confirmed appointments.

• Entered insurance, demographics and health history into patient database.

• Checked patients in and out for appointments and collected co-payments.

• Called patients to confirm scheduled appointments and obtain additional details.

• Processed patient payments and scanned identification and insurance cards.

• Answered multi-line phone system and directed callers to requested personnel and departments.

• Greeted each patient pleasantly and offered desk sheet for easy sign-in.

• Retrieved faxes and uploaded documents to patient charts to assist clinical staff.

• Ordered ink cartridges, toner, paper and other office supplies.

• Trained new staff on office procedures, insurance processes and medical terminology. Medical Assistant, Dr. Ohs Chiropractic and Acupuncture, August 2021-December 2021 Compton, CA

• Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.

• Scheduled appointments for patients via phone and in person.

• Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.

• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

• Educated patients about medications, procedures and physician's instructions.

• Kept patient rooms clean between services and removed used linens for laundering.

• Kept facility stocked with necessary supplies, equipment and instruments.

• Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.

• Assisted back-office patient processes to reduce office wait times.

• Communicated with medical transcriptionists regarding patient medical records.

• Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.

Stylist, Banana Republic, July 2021-November 2021

Commerce, CA

• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

• Helped customers by answering questions and locating merchandise.

• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

• Initiated friendly conversation with customers to determine level of assistance required.

• Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.

• Calculated pricing, applied discounts and collected payments to process transactions.

• Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.

• Answered questions about current promotions and resolved issues according to store policies.

• Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.

• Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

• Built customer loyalty by engaging with and identifying product needs of customers. Cashier, The Home Depot Inc, November 2019-July 2020 Paramount, CA

• Collected payments and provided accurate change.

• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

• Helped customers find specific products, answered questions and offered product advice.

• Worked closely with front-end staff to assist customers.

• Processed sales transactions to prevent long customer wait times.

• Accepted cash and credit card payments, issued receipts and provided change.

• Trained new team members in cash register operation, stock procedures and customer services.

• Helped with purchases and signed customers up for rewards program.

• Learned roles of other departments to provide coverage and keep store operational.

• Answered product questions with up-to-date knowledge of sales and store promotions.

• Answered customer questions and provided store information.

• Directed trash removal and sanitation procedures to keep aisles and register area organized.

EDUCATION AND TRAINING

Certification

Medical Assisting, American Career of Healthcare and Technology, Huntington Park, CA July 2020

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