Roy Chris Rosales

**** ******** **.

Naperville, IL 60565

Cell phone: 630-***-**** Email: aduy1l@r.postjobfree.com

Summary of Experience

I have 20 years experience in the IT Industry and Customer Service, much of which has been in diversified Systems Management, conversations, migrations Analysis and Programming, Marketing, Peoplesoft and Financial Systems. Additional work has been Maintaining and Enhancing Cellular Billing Systems, Financial Systems and implementing them along with and third-party vendor software pkgs previous experience includes five (5) yrs of working on developing and creating SQL and ACCESS Data Warehouse Databases, including SharePoint & Website content development and maintenance.

Technical Summary:

Software: EDS, SharePoint Content Manager, DB2 Data Base tools, Crystal-Reporting, ACCESS reporting, Oracle OBIEE-Dashboards and reporting

Vendor software: Software Microsoft Office, Excel, Word, WIN10, LOTUS Notes Database Design, DBS/AMPS Mfg. Pkg., FTP,DBS MSA/GL & Financial Pkg. Application, CBIS/, Enablon, ETQ, Database Products, Crystal reports, OBIEE-Oracle-BI-Certification

Operating Systems: IBM Mainframe,MVS,Jess11, CICS, VSAM, DOS, OS2, AS/400, TCPIP,ODBC,OLTP, EDI, DB2, SQL7

Professional Experience:

Aug 2021 to Present. Allied Universal Securities. Office Administration

Recruiter.

Called on recruiting pipeline candidates daily, sent emails to perspective

Candidates on interview conformation. Perform status in (ICMIS).

Scheduled Interviews base on the operations Managers schedules.

Generated and submitted offer letters

Made appointments for finger printing and for Background.

Performed Candidate follow-up on applications status, fingerprints and Background. Setup and attended and Interviewed at career fairs.

Proctor / HR-Coordinator.

Duties include the setting class rooms for instructional learning, insuring laptops are pointing to proper Apps. Prepare overhead projectors insure they are functioning correctly and are at the proper modules depending on level of class percipients. Insure adequate supplies for students are in place. Monitor classes to insure proper flow continues answer any questions that may arise as it pertains to material being covered.

Hr Duties, Insure students are in proper class. Collect all I9 documentation as required by law. Updated status in (ICIMS) Insure docs are originals and valid make sure the finger print and background check forms are filled out correctly and after submit control numbers to IFDPR website for approval. Contact individuals with results. Insure all new employees’ fill out all On boarding docs and view office code of conduct video and answer questions that may arise. generate Identification card for new employees.

Assignment: Site Supervisor Security Professional

Chicago premium outlet mall

Primary duties are to maintain crowd control in corridors of the mall

Address the client Stores and ensure every thing is in compliance and safe

Keep watch for suspicious activity occurring in the buildings

Served as a liaison Security personal can clients .

Monitors daily sign-in/out procedures dispatch personal to different areas when needed .

Develop and promote positive customer service relationships with clients and customers, Visitors and staff.

Ensure accurate, timely dispatch of transport requests.

Resolve problems related to customer,client, visitor, staff or customer complaints.

Perform other duties as assigned .

Assignment: Senior Security Professional Covid Center.

Covid Center Security (CDH) Central Dupage Hospital

Primary duties are to maintain crowd control at the Convid Center

Address the client list and ensure all are in compliance and have an appointment.

Ensure that all patents know what type of vaccine is be administered and what dose is being offered on any given day.

Keep continuous watch for proper identification to be displayed

Ensures requests have been addressed in an efficient, timely manner according to current Covid departmental standards for an orderly flow.

Serves as a liaison between Patients and Dispatch and other departments.

Monitors daily sign-in/out procedures.

Develop and promote positive customer service relationships with patients, patient family members, visitors and staff.

Ensure accurate, timely dispatch of transport requests.

Resolve problems related to patient, visitor, staff or employee complaints.

Perform other duties as assigned

2/1/2019 to 7/10/2020 Omega Sign Company

Signage Outage Inspector Part time work

Downloaded Client list from an Online Database and proceeded to destinations location and examine all outside signage for outage and Photograph outage and write up description of outage and upload all Photographs at completion of client list.

April-2016 to Dec-2018 Majestic Blue Construction

Projects Coordinator. Seasonal work

Negotiated contracts with vendors for projects.

Purchased dept laptops and work stations installed tracking software

Ran scripts for batch jobs and ran reports on project status

Setup ACCESS Database and Excel sheets to allow for more automated revenue acknowledgement and job flow of Materials per project and costs

Successfully managed multiple teams during residential multi family renovations.

Communicated with various vendors on workflow and schedules to assure on time deliverance.

Worked with owner to acquire bids from contractors for large scopes jobs.

Delivered blueprints to city municipalities for purpose of obtaining permitting.

Reviewed code requirements and allowances with city inspectors

Attended municipality inspections.

Jan-2013 to Mar 2016: LA Mortgage Out of business

Independent Consulting Sys Administrator various positions

Primary duties included installation of new PCs, phones, printers, hubs at various client sites, upgrading OS from Win7 to Win10 or Windows XP depending on CPU’s, applying current releases windows OS. Installation of LAN networks, pop. and wireless.

Installed an Asset management system to track hardware and software

Purchased work stations laptops, negotiated pricing.

Installation and maintenance of Windows Small Business server and Microsoft Outlook, creating user rights and security creating Access Databases and Excel sheet for charts and graph for sales presentations

Nov 2007 To July 2012 United Air Lines (furlough due to merger)

Database Manager Environmental H&S Audit Systems\Budget Analyst

Directed the EHS team in performing various tasks involving responding customer’s requests including SLA terms data mined various types of audit data to be imported into viable information

Performed upgrades to the Environmental Safety Quality Audit Systems by either inserting code or running upgrades to the system.

Ran SQL Queries for various types of data reports from the environmental data warehouse Access Database and at times creating different Access Databases and OBIEE Reporting.

Supported upgrades and maintenance to the United Environmental

Web Site, adding new pages when needed.

Designed and created the Voluntary Disclosure Database used by legal and QA dept. Maintain and support the ESSAP and EDS web base Audit Systems.

Audits were performed at all united stations and entered into the United ESSAP system, and then monitored for completion & closure of findings that may have been identified. .

The EHS-EDS is a web based audit system is used by United Auditors as well as external customers (consultants) to enter audits perform at the station. These audits are also monitored for findings completion.

Updated to tables and database are performed on regular base in response to Audit questions; company Surveys, changes to FAA or EPA regulations or changes in personnel & compliance.

Additionally, maintained current ground equipment Department website and SharePoint sites; oversaw the Department Budget (8.7 mil) was crucial. Assurance that there is no over charging, and that the budget is always within a plus or minus 10% of forecast per mo.

Generated accruals report and department forecast monthly and reported it the corporate controller.

Maintained the accurateness of Asset Management System, Purchase Order and Contracts System, Proposal and Assignment Order System. Duties also include those of the Audit Program Manager, monitor and track all Environmental audits perform at all United station by putting together and audit schedule and assign a qualified consultant to ensure that Environmental Audits are performed in an accurate, timely and safe manner.

June 2006 to Nov 2007 United Air Lanes

Database Coordinator Quality Assurance Systems

Performed upgrades to the Q5 Quality Assurance Management System. Responsible for the data management and analytical processes of the quality assurance and corporate Compliance Department by adequately maintaining and supporting the Q5 Quality Assurance Audit System

Designed online data collection tools, managed data collection and validation, developed and prepares internal and external reports, which were run through an auditing and compliance system to in time replace legacy systems

May 2005 to June 2006 United Air

Customer Service Representative/Service Director ORD

Positions held were Lobby Counters, Customer Service counters, Baggage Claim, Lost and Found, Gate Agent, Ticketing, Red Carpet Club, ACI, Special Services Area, DB, IDB, and Service Dir, Manpower experience

Nov 1998 to April 2005 Computer Associates

Data Base Administrator

Supporting SQL 7, Ingres 2.5, 2.6, and 3.0 also supported the Db2 Database’s on Unix, Sun/os and Linux and Win2000 servers and IBM Mainframes. Our group also supported the development of existing applications groups,creating new databases, tables and performing all enhancements to existing ones.

We assigned logins, new user ids, Printer and Terminal Address, performed audits. Most Sizes of the databases range from 12 gigs to 300gig, ranging from 150 to 300 tables. Most of Ingres and Unix is command line level.

Coordinated database checkpoints, restores, Maintained, installed, and tested all new releases and fixes and provide technical support to the application Developers as needed. Evaluated third party software for use internally.

Education: A.S.S Degree in Computer Science Morton College

I.S.S Certificate in Information Systems Devry Institute

OBIEE/Dashboards/Reports training at oracle training center.

In Denver 2011

OSHA 10-hour Certification 2009

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