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Medical Assistant Customer Service

Location:
Springfield, OH
Posted:
January 27, 2023

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Resume:

Tiffany Judy

Certified Medical Assistant

Springfield, OH 45506

aduy17@r.postjobfree.com

+1-937-***-****

To obtain a position as a CMA and grow within a medical facility. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Certified Medical Assistant

Community Urgent Care - Springfield, OH

November 2017 to April 2018

Obtain patient vitals, medication history, medical history, family medical history. Perform any clinical duties as directed by the provider such as give injections, EKG, patient education, etc., Clean exam rooms and instruments and administrative duties when needed or necessary. EMR (Practice Velocity). I also worked from office administrative duties: Answered telephones, billing, insurance verification, money collection, checked patients in and out, patient registration, input information into the computer and excellent communication and people skills.

Certified Medical Assistant

Access MD Urgent Care - Dayton, OH

November 2017 to April 2018

Room patients, obtain vitals, injections, clean and sterilize instruments, phlebotomy, EKG, obtain medical history, assist providers in minor surgery, clean exam rooms, EMR (Athena) Caregiver

Elderly Care Giver - Springfield, OH

June 2010 to August 2014

2010-2014 Personal in-home care for elderly.

I assisted with bathing, dressing, and meals. I gave around the clock care to both of my grandparents until they passed away. I scheduled all doctor's appointments and provided transportation to theses appointments. Dispensed medication as directed by their provider's. I properly lifted my grandmother as needed, due to the fact that she could not walk. I also cleaned my grandmother's catheter and checked her glucose levels. Kept their home clean and also done their laundry. I also handled their finances, such as paying bills, copays on medications and record keeping and balancing of their checkbook. Shift Manager

Hardee's

2009 to 2010

Managed employees, cash handling, customer service, answered phone's, inventory and cooked. Housekeeping/Café

Courtyard by Marriott

2006 to 2009

Cleaned hotel rooms (Housekeeper), customer service skills, register guests, reserve rooms, money handling, check guests in and out, answered phone's, people skills ( Front Desk Associate). Education

Certificate in Medical Assisting in Medical Assistant Clark State Community College - Springfield, OH

January 2015 to August 2016

Diploma

Springfield North High School

1994 to 1998

Skills

• Cash handling (10+ years)

• CPR (3 years)

• Customer Service (10+ years)

• EHR (3 years)

• Pediatrics

• Injections

• Patient Care

• Vital Signs

• EKG

• Receptionist

• Filing

• Microsoft Word

• Medical Records

• Phlebotomy

• Medical Scheduling

• Athenahealth

• Laboratory Experience

• Medical Office Experience

• Laundry

• Caregiving

• Data entry

• Medical terminology

• Medical Billing

• Insurance Verification

• Triage

• Clerical Experience

• Anatomy Knowledge

• Phone Etiquette

• ICD-10

• Quality Assurance

• Computer Operation

• Computer Skills

• Medication administration

• Documentation review

• Data analysis skills

• Sales

• Clinical laboratory experience

• Leadership

• Certified Medical Assistant (3 years)

• Geriatrics (8 years)

• Urgent Care Experience (3 years)

• Care plans

• Motivational interviewing

• Scheduling

• Customer support

• Typing

Certifications and Licenses

Certified Medical Assistant (AAMA)

January 2017 to January 2022

I am a Nationally Certified Medical Assistant through the AAMA. Driver's License

June 2019 to June 2023

Assessments

Work Style: Conscientiousness — Familiar

October 2020

Tendency to be well-organized, rule-abiding, and hard-working Full results: Familiar

Nursing Aide Skills — Expert

July 2020

Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Expert

First Aid — Proficient

July 2019

Measures a candidate's ability to identify treatments for common medical emergencies. Full results: Proficient

First Aid — Proficient

July 2019

Measures a candidate's ability to identify treatments for common medical emergencies. Full results: Proficient

Medical Terminology — Familiar

October 2020

Understanding and using medical terminology

Full results: Familiar

Patient-Focused Care — Highly Proficient

July 2019

Measures a candidate's ability to address concerns and use sensitivity when responding to needs and feelings of patients.

Full results: Highly Proficient

Verbal Communication — Highly Proficient

August 2019

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Call center customer service — Proficient

February 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Qualifications/Skills: Communication/Customer Service/Cash handling/Clinical Exp.

• Basic computer skills

• Administrative Medical Assisting I & II

• Exam Room Procedures I & II

• Lab Procedures

• Phlebotomy

• ECG

• Medical Terminology

• EHR/ Clinical Setting

• Medical Office Software Simulation (MOSS)

• Knowledgeable with HIPPA

• CPR

• Familiar with EMR's Athena and Practice Velocity

• Licensed & Certified through the AAMA



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