MICHELLE SISTRUNK

Fort Worth, TX ***** 817-***-**** aduy15@r.postjobfree.com

PROFESSIONAL OBJECTIVE

Primarily management background now dedicated to resumption of excellent direct patient care while employing management skills as appropriate.

SKILLS

• Regulatory Compliance

• Quality Control

• Staff Management

• Business Development

• Risk Management

• Employee Supervision

• Critical Thinking

• KPI Monitoring

• Continuous Improvements

• Multitasking and Organization

• Honest and Trustworthy

• Team Scheduling

• Employee Support

• Data Analytics

WORK HISTORY

Rehabilitation Services Manager, 03/1996 - 11/2022 Texas Health Harris Methodist Hospital Fort Worth – Fort Worth, TX

• Maintained positive customer environment by professionally and timely addressing dissatisfaction of patients and family members, interdisciplinary care team staff, physicians and administrators.

• Authored and implemented policies and procedures, applicable to rehabilitation departments and physicians of the local hospital and all hospitals of Texas Health Resources, that complied with standards of The Joint Commission and the Commission on Accreditation of Rehabilitation Facilities.

• Developed rehabilitation outcome measurement and monitoring structure covering multiple specialty programs and all rehabilitation services of the hospital.

• Screened, interviewed and hired interdisciplinary rehabilitation staff. Managed staff performance with performance reviews, rewards and recognition, leader listening, progressive corrective action and raise recommendations.

• Developed multiple rehabilitation specialty programs (inpatient and outpatient) including outpatient Parkinson's program, lymphedema service, inpatient COVID physical therapy, outpatient respiratory, inpatient burn care and inpatient hernia physical therapy.

• Developed and monitored operating and capital budgets. Senior Physical Therapist, 11/1993 - 03/1996

Harris Methodist Hospital Fort Worth – Fort Worth, TX

• Provided direct patient care in the following divisions: - Chronic pain management (inpatient & outpatient) - Outpatient work conditioning/hardening - Inpatient acute care

• Educated patients and family members regarding diagnosis, injury prevention and therapeutic treatments.

• Managed acute and chronic conditions with full understanding regarding complex rehabilitative needs.

• Supervised staff physical therapists, clinical students, certified and licensed assistants, technicians and volunteers.

• Coordinated weekend physical therapy services for all inpatient acute care services. Staff Physical Therapist, 09/1989 - 11/1993

Harris Methodist Hospital Fort Worth – Fort Worth, TX

• Provided patient care in the following divisions:

- Inpatient acute care (including wound care)

- Inpatient rehabilitation

- Brain injury rehabilitation (inpatient & outpatient)

- Chronic pain rehabilitation (inpatient & outpatient)

- Outpatient work conditioning/hardening

• Tested and measured patients' strength, range of motion, function, sensation, pain and functional capacity.

• Exhibited courtesy, compassion and respect to patients, families, caregivers, visitors, physicians, administrators and co-workers.

• Taught patients uses of various assistive devices, orthotics, prosthetics and exercise equipment.

• Observed and instructed patients and staff on safety, risk management and infection control.

• Planned and administered a range of treatments as customized for each patient.

• Supervised clinical students, certified and licensed assistants, technicians and volunteers.

• Developed organizational structure, with easy access catalog, of neuropsychological patient testing files covering 10 years.

EDUCATION

Certification in Lymphedema Therapy 12/2022

Norton School of Lymphatic Therapy

Doctorate of Physical Therapy 12/2010

Hardin-Simmons University - Abilene, TX

Bachelor of Science in Physical Therapy 08/1989

The University of Texas Medical Branch - Galveston, TX CERTIFICATIONS

• Licensed Physical Therapist, Texas ID# 105****-**** - present

• Certified Lymphedema Therapist +2022

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