Security Specialist System Administrator
Resume:
ABITHARIL GIFARI ABUBACKER
*********@*****.***
Objective:
Intend to build a career with leading corporate of hi-tech environment with committed and dedicated people, which will help me to explore myself fully and realise my potential, also willing to work as a key player in a challenging and creative environment.
Career Summary:
SITA INC B.V Kuwait
www.sita.aero
Jan 2013 – present
Senior Technical Support
SITA INC B.V Kuwait
www.sita.aero
Nov 2007 - Jan 2013
Technical Support
CRAZY INFOTECH Ltd. Chennai, India. www.crazyinfotech.com
Aug 2006 - Aug 2007
System Administrator
Education
BACHELOR OF COMPUTER APPLICATION
Pondicherry University, India.
Year 2001
Employment History
SITA INC B.V Kuwait (www.sita.aero)
Jan 2013 – present
Senior Technical Support
Role
Windows Server (2008, 2012, 2016) operating systems administration including Windows Scripting with PowerShell 3, Active Directory, Group Policy, Hyper-V, DNS, DHCP, Windows Clusters, O365 administration as well as Email SPAM and Virus filter with email archive and email encryption.
Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies
Configuring network devices such as switches, modem, hubs etc.
Upgrade systems and processes as required for enhanced functionality and security issue resolution
Implementing Work Orders for various stakeholders through Symantec Altiris Console.
Support and administrate SITA products such as PH/CUSS/CUTE/AMS/FIDS/Bag manager/BackOffice
Communicate with all the stakeholders, understand their needs or requirements and take necessary actions.
Monitor system performance and network communication such as HP Open view, Manage engine Op-manager, WSUS, SYMANTEC ANTIVIRUS CONSOLE, Domain controllers, SMPSS servers, Firewall and core switches.
Provide field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
Manage the replacement of faulty equipment using spares and ensuring the timely replenishment the spare per prescribed availability and sparing policy.
Receive and resolve incidents and tickets which have been escalated from the 1st Line Support team
Own all assigned customer tickets and ensure the customer/ user is kept fully updated throughout its lifecycle
Where a ticket cannot be resolved at 2nd line, ensure it is assigned to the correct resolution group, with clear, concise and detailed information recorded on the ticket.
Report and escalate all observed problems to proper operational escalation teams.
SITA INC B.V Kuwait (www.sita.aero)
Technical Support
Nov 2007 to Dec 2012
Role
Support network maintenance as Installation, Configuration, Development and monitor across the LAN environment, and Internet services.
Taking regular backups of Servers and providing daily & monthly reports of day-to-day operations.
Installing and maintaining the following Equipment, Cisco switches (3560 & 2960 series), Motorola switches (RFS 4000 series), HP Systems, HP Printers, Document/Telex Printers (OKI), Motorola HHT Scanners (MC9500-K), Access Points (Motorola 6521 Series, Honeywell & Symbol product), ATB Boarding Pass & BTP Baggage Tag Printers Machines (Fujitsu 9860), BGR Boarding Gate Readers (DESKO), Passport readers, S5 KIOSK Machines, CUSTOM printers, ACCESS products etc.
Provide field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
Manage the replacement of faulty equipment using spares and ensuring the timely replenishment the spare per prescribed availability and sparing policy.
Follow the installation guidelines and industry best practices to deliver quality Field Operations.
Carry out preventive maintenance of all equipment at regular period intervals.
CRAZY INFOTECH Ltd. www.crazyinfotech.com
System Administrator
(Aug 2006 - Aug 2007)
Role
Develops and applies project management techniques
Provides in-depth diagnosis for operating systems software/hardware failures and develops solutions
Prescribes system backup / disaster recovery procedures and directs recovery operations in the event of destruction of all or part of the operating system or other system components
Interacts effectively with all levels of personnel, management and customers as a Windows System Operations representative
Support application software owners by providing performance and capacity consultation for application performance improvements
Provide management team with a support level that provides a technology vision and leadership for developing and implementing IT initiatives
Manage network performance to maintain high quality transmission service on the network
Monitor performance of service components and environments and provide management reporting
Provide regular updates to Management including metrics to demonstrate performance of systems
Manage and administer all aspects of user account management such as password, group, and privilege management for user access across entire organization.
Analyse all aspects of the systems and develop/implement plans to improve items such as utilization, capacity and performance
Provide support on industry specific software and third-party applications on customer side.
Provide technical and customer support on desktop, laptop, printers and any other emerging technology and related system issues.
Maintain accurately and update the call logging system in the course of undertaking such support.
Skills
Knowledge in Linux, GitHub, Azure, Hyper-V, Dockers, Kubernetes, PowerShell, SERVICE-NOW, Service gateway and GNS3.
Strong analytical and problem-solving skills with the ability to quickly adapt to changing and competing priorities
Strong organizational skills; ability to prioritize, maintain attention to detail and recognize time constraints
Strong customer orientation and a professional approach with the ability to interact with all levels within the organization
Good project management skills, with the ability to independently interact and at times lead a team to complete initiatives with quality and timeliness
A solid foundation in ITIL framework with demonstrated skills in incident & problem management, capacity & performance management, project management, audit & operational risk management
Experience and sound working knowledge of the following areas: Windows Server administration including Active Directory and the use of Group Policies Backup/recovery technologies; TCP/IP, routing, switching, Azure admin, DHCP and DNS.
Professional Certifications
CERTIFICATE IN CUSTOMER SERVICE TRAINING PROGRAM
Microsoft Certified Professional
Microsoft Certified System Administrator + MESSAGING 2000
Cisco Certified Network Associate + Cisco Information Security Specialist (Expired)
APC 400 - Virtualized CUTE Admin (SITA certification)
Personnel Data
Marital Status : Married
Nationality : Indian
Languages : English and Tamil
Notification period : 2– 3 months
Current Salary : 3000 USD p.m.
Expected Salary : 4000 USD p.m. (Negotiable)
Reason for leave : Looking for better career prospects, professional growth and work opportunities
Contact Details : #009**********
*********@*****.***
References
IMANUEL RAJ
Senior Technical Analyst
SITA
Email: *******.***@****.**** Phone: +44 (0-208-***-****
Mobile: +44 (0-754*******
Address: SITA 252 – 254 Blyth Road Middlesex UB3 1HA United Kingdom
SAMI BIDER
Automated Support Systems
Ground handling Dept. (DCS),
KUWAIT AIRWAYS
Email: ****.*****@*************.***
Mobile: +965-********
Phone: +965-******** HQ. Ext 2310
Address: Kuwait Airways Safat P.O. Box 394 Postal Code 13004 Kuwait
Contact this candidate