Makeup Artist Customer Service
Resume:
I A N A P A RKER
C h i c o p e e, M A ***** / ( * 1 3 ) 5 0 5 - 7 9 0 2 / I p a r k e r 7 4 9 @h c c . e d u P R O F E S S I O N A L P R O F I L E
A highly skilled professional bringing years of customer service experience. A result-driven individual with exceptional communication and interpersonal skills that allow for increased client satisfaction and overall company success. With extensive experience ensuring business operations are executed to the highest standard. Focused on exceeding company expectations and generating success for the business and people I work for
P R O F E S S I O N A L E X P E R I E N C E
License Massage Therapist 2020 – Present
Viva lux Therapy Spa Miami, FL
o Consult with clients to gauge their massage needs and preferences and adjust techniques to meet their individual needs
o Maintained a clean, safe, and well-organized spa facility. o Guided clients through the service offerings, and help them to choose what type of massage would be most appropriate for them.
o Informed the client about available massage treatments and provided advice as to which treatments may be the most beneficial to them
o Performed therapeutic massages and applying the correct level of pressure to specific areas of the body Frontline Cashier 10/2017 – 05/2018
BJ's Wholesale Chicopee, MA.
o Provided exceptional customer service and ensured needs were met o Accepted payments, ensuring all prices and quantities were accurate and oversaw returns o Handled cash transactions and collected payments which were both in cash or credit o Resolved customer complaints and provided relevant information Associate Trainer 07/2014 – 10/2017
Panera Bread Chicopee, MA
o Achieved Student Satisfaction Award for exceptional service o Prepared food and beverages for customers based on order o Operated the cash register for the store to ensure accuracy o Cleaned dining area and ensured sanitized working environment o Delivered training to work associated to ensure standards were maintained Payroll Receptionist 06/2013 – 08/2013
City of Springfield School Department Springfield, MA o Manged the distribution of payroll checks
o Answered employees' questions and concerns regarding payroll o Filed W-2 forms and prepared correspondence
o Collected and verified timekeeping information for all employees Camp Counselor 06/2012 – 07/2012
J.C. Williams Community Center Springfield, MA.
o Provided assistance to the teacher in the classroom and guide students o Supervised student breakfast and lunch to ensure the safety of the children o Created and implemented curriculum for 20 students o Served as a role model and moral compass to campers o Developed and coordinated various field trips
Office Assistant 07/2012 – 08/2012
Mass. Career Development Institute (MCDI) Springfield, MA o Oversaw the assistance to students with accounts o Managed the enrolment of students in classes
o Conducted clerical duties to ensure smooth operations of the office E D U C A T I O N
Candidate for Associate in Science Degree Communications Major Education Holyoke Community College Holyoke, MA
Sabis International Charter School Graduation: 2016 Springfield, MA
A C T I V I T I E S
o Helped develop a club in Women’s studies at Holyoke Community College o Developed media programs at Revival Time Evangelistic Center, Springfield, MA. S KIL L S
o Customer Service o Leadership o Communication
o Organization o Training o Time Management
o Microsoft Office o Problem Solving o Interpersonal Skills R E F E R E N C E S
Marcelino Alehandro - Manager
Panera Bread
601 Memorial Drive Chicopee, MA. 01020
April Robinson - Science & Social Studies Teacher
MLK Charter School
285 Dorset Street Springfield, MA. 01108
Dan Demers - Manager
Panera Bread
601 Memorial Drive Chicopee, MA. 01020
Heather Peterson - Makeup Artist/ Massage
Therapist
Je T’aime Cosmetics, LLC
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