Armel Kom

aduxvp@r.postjobfree.com

Cell Phone: 917-***-****

OBJECTIVE

Accomplished and highly motivated Professional Scrum Master (PSM) with 8 years of Finance experience and over 6 years as a Scum Master, specializing in Business value delivery during software implementation.

A dedicated servant leader with great coordination and time management skills with the ability to coach and build self-organizing teams and cross functional scrum teams to meet deadlines in an agile environment.

SKILLS/COMPETENCE

• Exemplifies and promotes Agile values and principles

• Outstanding communication, facilitation, negotiation, and coaching skills

• Ability to work with co-located and off - shore teams

• Track and monitor Sprint Cycle metrics, process workflow model and great with Agile management tools like JIRA

• Committed team player with excellent facilitation and conflict resolution skills

• Adept at refinement, story splitting, estimation, velocity, retrospection, and other Scrum techniques

• Planning and problem solving with product management and delivery teams PROFESSIONAL EXPERIENCE

MUFG Bank – San Francisco CA

Scrum Master – July 2019 to Current

Delivered a mortgage application software by collaborating closely with SMEs to identify and analyze core requirements and key features for a Mortgage loan payment mobile application. Led the developers in their day to day tasks from designing to deployment of this application interface which helps customers be aware of the most updated interest rates while making their current loan payments.

Also facilitated the integration of customer data into cloud service like Google Cloud.

• Guide the Team’s operations by Facilitating and supporting all scrum events: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective.

• As a scrum master I was responsible for tracking the status of User Stories in JIRA to make sure it met the Definition of Done and educate team members on the disadvantages it may bring to the project.

• Ensures every JIRA story has a groomed epic, backlog is up to date and facilitate meetings needed to validate and update JIRA status.

• Responsible for ensuring Scrum is understood and the team adheres to Scrum theory, practice, and guidelines.

• Coaching the Scrum team on how to get the most out of self-organization, cross- functional skillset and how to better communicate both internally and externally.

• Guide the team on how to remove their own impediments when appropriate. This protects them from external distractions thus increases their effectiveness in the organization.

• Work with Agile coaches and other Scrum Masters in our Community of Practice to grow within the role.

• Increase team performance by comparing the commitment vs completion rate of my teams velocity at the end of every sprint, to understand if we over or under committed and take appropriate actions.

• Guide and coache the Scrum Team on how to use Agile practices and principles to deliver high quality products and services to our customers.

• Manage internal and external communication in order to provide transparency to my team and external stakeholders.

• Facilitate discussion, decision-making, and conflict resolution.

• Ensure that the team has a clear understanding of Definition of Done, Definition of Ready and acceptance criteria so as to enable them do their work easily.

• Assist product owners in refining product backlog using the MOSCOW technique and converting high level business requirements into small user stories. Jira experience here

Citi Bank – New York

Scrum Master – March 2017 to June 2019

Led multiple Agile Scrum teams within Customer Experience Systems like Salesforce, to successfully deliver personalized support to customers for products the bank offers like insurance and Loans

Also worked with back end developers to automate over 40 Regulatory reports into a system called Axiom, using other third party softwares like Tableau and Blueprint.

• Facilitated daily stand-up, sprint planning, sprint Grooming, sprint review, and sprint retrospective

• Worked closely with Product Owners to drive Sprint Grooming and to ensure backlog items were properly and fully defined and groomed prior to acceptance into a sprint

• Constantly increased process efficiency and enhancements through action items from the retrospective meetings.

• Helped the Team identify and address all impediments.

• Developed high level plan for automation and communicated with the technical teams to develop the detailed documentation for the creation of test scripts.

• Mediated conflicts by facilitating open communication between the team.

• Worked with Product Owner(s) to write User Stories to make sure they have the required acceptance criteria.

• Collected and shared team metrics with the team and developed improvements in metrics.

• Coached teams on agile and scrum principles with a goal of continuous improvement.

• Created a fun sharing and learning environment, experimenting with various ideas to improve delivery and include pair-programming and cross-functional training.

• Shared and learned best practices with peers to increase the effectiveness in applying agile practices within the organization in the Scrum of Scrum.

• Coached and mentored over 2 teams from different departments about Scrum practices to make sure everybody reached their full potential and the teams are ran smoothly.

• Facilitated product refinement using techniques like playing Planning Poker to help define story points for user stories.

Deutsche Bank – Jacksonville

Business Analyst – Feb 2014 to March 2017

• Conducted meetings with Business managers to acquire and understand their documentations which were later used to explain variance analysis

• Summarized changes in reporting instructions and created power points to train other third party data providers

• Worked with credit risk team to identify Risk and also validation of CAP val

• Prepared country exposure reports like the 009/009a, TICs BC and also the quarterly CALL and Y-9C reports.

• Performed second level review of FBO reports like the Y-7Q and prepared other yearly reports like the FRY-6,7 and 10

• Created excel templates that match regulatory reports like the CALL, Y-9C, 009. This helped to ease the consolidation of data from difference data providers EDUCATION

• University of Wolverhampton, United Kingdom: Masters in International Business Management

• University of Birmingham, United Kingdom: Bsc Financial Accounting

• Professional Scrum Master (PSM)

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