Reservations, Passenger Service
Resume:
Summary
Skills
Experience
Eun Hae Grace Kang
Schaumburg, IL 60195
aduxua@r.postjobfree.com
A determined, fast learner with 3 years of Office Assistant experience, and 6 years of proficient airport service experience in a fast paced environment. Excellent critical thinking skills and bilingual fluency. Multilingual experienced in interpreting documents and spoken words. I am proficient at maintaining professional relationships. Always positive and confident in all challenges that are given and motivated to improve service satisfaction and to contribute to overall company success. Customer Service
Leadership
Audit Procedures
Ordinances, Policies and Procedures
Decision Making
Microsoft Suite processing
Message Translation
Technologically Savvy
Appointment Scheduling
Time Management
Translation Revisions
Editing Skills
Rim Logistics July 2022 to Current
Customs Entry Writer
Elgin, IL
Used power of attorney privileges to sign documents on behalf of clients. Facilitated communication between company, customers and overseas partners to maintain efficient operations.
Calculated duty and tariff payments owed on each shipment based on standard tables and legal requirements.
Prepared and processed import and export documentation according to customs regulations, laws and procedures.
Monitored shipments and obtained clearance from customs and other agencies. Korean Air September 2021 to July 2022
Cargo Traffic Agent
Chicago, IL
Directed and participated in cargo loading and unloading to ensure completeness of load and even distribution of weight.
Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
Validated load plans, cargo cleanliness and transportation documentation. Inspected received items to reconcile against invoices to record shortages and reject damaged goods. Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting damaged goods.
Directed cargo loading to monitor even distribution of weight. Retrieved stored items and traced lost shipments, when necessary. Juggled shift duties, prioritizing immediate tasks to streamline operations. Culled knowledge of OSHA safety standards to communicate potential hazards and issues Caravel Autism Health June 2021 to January 2022
Behavior Technician
Schaumburg, IL
Planned and implemented individualized interventions as part of behavior treatment plans. Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
Developed activity plans and instructional materials to assist with treatment. Collected and analyzed data and monitored progress and efficacy of individualized treatment plans. Developed and deepened relationships with fellow staff members to enhance team collaboration. Documented patients' activities and behaviors into EHR system for recordkeeping. Completed daily client rounds and tracked client movements. Understood autism spectrum disorder, associated behaviors and optimum treatments. Coordinated care by interacting with doctors, nurses and other healthcare professionals. National Safety Council July 2019 to June 2021
Data Analysis Consultant
Itasca, IL
Contacted vendors to follow up on late invoices.
Processed and sent invoices, adjustments and credit memos to customers. Prepared and presented technical proposals for clients. Developed and managed project plans while providing status updates to management. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Exceeded customer satisfaction by finding creative solutions to problems. Route calls to appropriate resources to further assist them Identify and escalate issues to supervisors.
Identify, and resolve customer complaints using applicable software Demonstrated self-reliance by meeting and exceeding workflow needs. Complete call logs and reports
Prioritized and organized tasks to efficiently accomplish service goals. Cornerstone Presbyterian Church July 2013 to June 2021 Sunday School Teacher
Glenview, IL
Provided childcare services during large-scale church events or trips. Advocated for children and children's programs to parents and church staff. Maintained child care and safety until released to parent or guardian. Attended assigned teacher and church management meetings. Coordinated camps, retreats and vacation bible school events. Developed lesson plans according to Church's curriculum and general bible study. Planned games, songs and dances as part of religious curriculum. Assisted church staff members with projects and attended necessary staff meetings. Asiana Airlines April 2018 to July 2019
Human Resources Assistant
Chicago, IL
Created, organized and maintained employee personnel files to keep sensitive data secure. Developed and maintained training materials and benefits packets for new hires. Processed onboarding paperwork for new hires and rehires. Processed employee status changes, keeping human resources systems and employee records up to date.
Automated office operations, record tracking and data communications. Supported human resources, controlling resume flow within applicant tracking system. Developed job postings, recruited candidates and scheduled interviews to fill vacant positions. Total Airport Services June 2016 to April 2018
Airlines Passenger Service Supervisor
Education and Training
Activities and Honors
Rosemont, IL
Oversaw employee work schedules and delegated daily assignments. Oversaw team performance to verify quality service and compliance with specifications. Promoted and enforced social distance measures, proper PPE use and workplace safety requirements. Trained team in proper operational procedures and company policies. Experience assisting manager as a lead occasionally when needed. Assisted passengers who require new flight arrangements. Addressed personnel and patron issues and quickly resolved to restore satisfaction. Filing claims with passengers regarding lost luggage and damages. Experienced with working two different account. Learning two different check-in systems. Presenting a clean, professional appearance at all times. Swissport USA Inc. January 2014 to June 2016
Airline Passenger Service Lead
Des Plaines, IL
Responsible for daily routine airlines operations. Documented and reported personnel and operational data. Addressed personnel and patron issues and quickly resolved to restore satisfaction. Utilized PA system to announce departures and changes to landings. Recruited, trained and guided team members to offer every passenger top-notch service and support. Oversaw employee work schedules and delegated daily assignments. Occasionally dealt with unaccompanied minors according to airline procedures. Explaining processes in a clear, friendly manner.
Presenting a clean, professional appearance at all times. Responded to support tickets within established timeframe to improve customer service. Young Herb and Acupuncture June 2011 to January 2014 Receptionist/Office Assistant
Wheeling, IL
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
Handled payment processing and provided customers with receipts and proper bills and change. Responded to inquiries and room requests made online, by phone or email. Input customer data into reservation software and made immediate updates to reflect room changes. Working with Microsoft Excel, Microsoft Word.
Filing and organizing medication orders.
Created and optimized employee schedules for shift coverage. Directed clients to appropriate personnel to address concerns, resolve complaints or answer account- related questions.
Oakton Community College
Early Childhood Education
Des Plaines, IL
Completed 15 credits towards a AA in Early Childhood Education Columbia College Chicago
Music Business
Chicago, IL
Completed 42 credits towards a BA in Arts.
Accomplishments
Languages
2009 Korea Times Youth Scholarship
6 years Babysitting Experience
Volunteer at Milal, working with disabled youth
Volunteer at Korean American Seniors Assocation
Korean Language Tutor for kids ages 3-12
Piano Tutor for kids ages 5-9
2006 Chicago Marathon
Served as a Sunday School Teacher at home church for 5 years. Complete the 2016 Bank Of America Chicago Marathon. 6 years of babysitting experience.
Korean:
Native/ Bilingual
English:
Native/ Bilingual
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