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Customer Service Compliance Specialist

Location:
Otoya, San Jose, 10101, Costa Rica
Salary:
8000
Posted:
January 26, 2023

Contact this candidate

Resume:

Morgan Phiri

Address: Kitwe

Phone: +260-***-******, +260-***-******

Email: aduxtj@r.postjobfree.com

PROFILE

A dynamic and result driven Receivables and Payables Accountant with 7+ years Credit Control and Accounts Receivables experience dealing with high volume/value collections. I have a track record of collecting complex aged debts and reducing DSO.

I am a detailed and numbers oriented Finance professional with specific Interests in the maintenance and management of business Sales and Purchases ledgers using PASTEL and SAP systems. I excel when working with a number of accounts and being at the forefront resolving their queries and maximizing the flow of credit into the business. I am proactive and a self-starter looking to use my skills to add value to the right organization and progress a career in Finance. I have at least 2+ years’ experience of managing people EDUCATION

● ZICA DIPLOMA IN ACCOUNTANCY

● ACCA PART QUALIFIED

WORK EXPERIENCE COMPENTENCIES & PERSONAL ATTRIBUTES

● Comprehensive stock of knowledge on best practices in managing Receivables and Payables and the ability to act upon the same and properly manage Receivables and Payables for any business entity.

● High level of professional competency, perform at a high level of quality, willingly take on increased responsibilities and welcome opportunities to learn the additional skills and competencies to become more valuable.

● Ability to demonstrate comfort with a broader company perspective and ability to comfortably interact with people at a higher level and demonstrate flexibility and motivation to move into a different job.

● Ability to work under pressure, value teamwork dynamics and focus on desired results.

● Ability to demonstrate leadership and I am visionary, strategic, deliver results, communicate well and take appropriate risks.

● High level of professional competence, 7+ years of receivables management experience and a legacy of service delivering receivables management solutions and services that unlocks and harness potential to succeed.

● Credible activist and strategic positioner as a natural quest to add value in any role I play, measuring and contributing to success on the outcome and impact of receivables management and services.

● Analytical designer and interpreter – Able to use receivables analytics to impact decision making and create high performing businesses.

● Passionate and high energy, builds effective relationships, decisive and action oriented, focuses energy on must wins, consulting and embracing mindset, proactive, dynamic, visionary, effective negotiator and influencer, assertive and steps beyond comfort zones.

● High level of computer literacy – Able to use SAP and PASTEL accounting packages CAREER ACCOMPLISHMENTS

● Reduced Debt and DSO to a target minimum per month from 28 days to 23 days by improving existing customer relationships and implementing stricter credit control policies such as reminder letters on the date credit is due

● Recovered aged debt from over 15 customers by offering tailored repayment plans which in turn improved company cash flow

● Ensured all receipts and credits were correctly allocated.

● Established and maintained great customer relationships to maximize account performance.

● Managed customer accounts ensuring any issues and queries were dealt with professionally and resolved quickly and efficiently ensuring no payment delays.

● Trained and mentored new department employees to maximize performance.

● Accurately recorded day to day Financial transactions in the correct day book, supplier Ledger, Customer Ledger and General Ledger.

● Developed credit review and collection strategy to reduce delinquency by 19%.

● Successfully reduced the company’s bad debt by 20% through a combination of diligent follow up, effective dispute resolution and stronger customer service.

● Prepared analysis of bad debt Including making recommendations to senior management for proposed bad debt write offs.

● Recovering ZMW 900,000 potential write off within 45 days.

● Driving employee engagement and performance based Culture-I initiated performance partnerships at G4S Secure Solutions (Z)) Limited in 2013 whereby I encouraged teamwork and collaboration and held regular meetings with my subordinates to set expectations and timelines for accomplishing and reviewing performance goals expectations. The initiative paid dividend as employees became active participants in driving business success.

FORMAL EMPLOYMENT HISTORY

ACCOUNTANT-MODERN AUTO DYNAMICS-DEC 2021-TO PRESENT. Key Responsibilities

● Preparing Financial statements.

● Record day to day Financial transactions and complete posting process.

● All accounting functions postings and reconciliations.

● Debtors and Creditors.

● ZRA uploads VAT, PAYE and INCOME TAX.

● NAPSA and NHIMA uploads.

● Examining bank statements and reconciling with general Ledger entries.

● Invoicing of services to customers.

● Performing reconciliations, preparing debtors statements and following up with customers.

● Assisting with all the relevant information to populate payroll system and payroll preparation.

● Staff Issues- Leave, advance and supervise the workshop team when the Technical Director is away.

HEAD -CREDIT CONTROL-G4S SECURE SOLUTIONS-JAN 2012-DEC 2016 Key Responsibilities

● Prepare weekly cash flow forecast and ageing debtors reports for senior management and explain any vacancies.

● Reconciling accounts and requesting the re-issue of Invoices where necessary to ensure a high level of accurate administration within the team.

● Continually reviewing and managing accounts to ensure payments are made within the contractual timeframes.

● Working across departments on Internal Audit Investigations that directly Impact credit control.

● Attend weekly team meetings to debrief the team and FD on the weekly activity and the outstanding debts within the Sales Ledger.

● Proactively reduce Debtor DSO by regularly contacting client accounts and monitor aged debt in line with the Credit Control Policy.

● Creating repayment plans where payment cannot be made within the agreed credit terms.

● Ensure that Group AR Policy, AR Governance and Internal Controls are adhered to at all times.

● Keep abreast of industry trends and review weekly/monthly monitoring reports to identify potential collections problems.

● Utilized prescribed scripts and friendly but firm attitude with knowledge of contractual requirements and legal remedies.

● Performed research and due diligence to resolve issues in a timely manner.

● Updated billing procedures to improve overall efficiency and reduce accounts receivable.

● Implemented new initiatives which resulted in quicker payments and better turnaround times to resolve customer issues.

CREDIT CONTROLLER-G4S SECURE SOLUTIONS-JAN 2008-DEC 2011 Key Responsibilities.

● Management and maintenance of an accounts receivables portfolio, minimizing company risk while sustaining healthy profitable customer relationships.

● Solicit payments from customers in accordance with Unisource terms with an objective of meeting or exceeding key A/R performance targets using effective telephone collections, reconciliation of A/R, customer visits and written correspondence.

● Meet with sales staff regularly to address customer issues and non-payment.

● Maintain detailed follow up notes in the system for each account.

● Timely resolving all customer queries pertaining to invoices on the account ensuring that missing or corrected documentation is made available to customers to facilitate payment.

● Monitor accounts that have been submitted to solicitors.

● Received and submitted payments and applied amounts to customer balances.

● Contacted non-compliant customers to discuss payment options. HOBBIES & INTERESTS

I am an ardent football fan, socialite, creative, event and party organizer, enjoys reading and listening to diverse music and watching TV documentaries

REFERENCES

Mr. Banji Munyati

Chief Financial Officer

Micro Finance Zambia Limed

P.O Box

Lusaka,

aduxtj@r.postjobfree.com

Cell: +260-***-******

Mr. Emmanuel Chisangano

Compliance Specialist

USAID/PEPFAR SAFE PROJECT

P.O Box 51472

Lusaka,

aduxtj@r.postjobfree.com

Cell: +260-***-******

Mr. Bobbline Cheembela.

Acting CEO

Atlas Mara

P.O Box Lusaka,

Zambia.

aduxtj@r.postjobfree.com

Cell: +260-***-******



Contact this candidate