Service Representative Data Entry

SUSIE MAYERS

Brooklyn, NY 646-***-**** aduxt1@r.postjobfree.com

Criminal Justice major at Berkeley College with 6+ years experience in customer service and administrative support roles. Able to work independently or collaboratively with others in fast-paced, high-pressure environments while demonstrating strong interpersonal communication, organizational, and leadership skills.

EDUCATION & PROFESSIONAL DEVELOPMENT

BERKELEY COLLEGE: Bachelor of Science, Justice Studies – Criminal Justice, August 2022

PROFESSIONAL BUSINESS COLLEGE: Associate of Arts, Business Management, July 2015

CASHIER TRAINING INSITUTE: Travel and Tourism Certificate, December 1990

PROFESSIONAL EXPERIENCE

BERKELEY COLLEGE New York, NY 11/2019 – 04/2020

Library Office Assistant (Federal Work Study)

●Helped staff with daily library operations including data entry, answering phones, and scheduling student study rooms

●Assisted students with online and onsite searches of reading materials

GOODTEMPS New York, NY 03/2017 – 09/2018

Human Resources Assistant

●Provided administrative support to staff including answering phones, filing, data entry, and maintaining client files

●Prepared daily reports for supervisors and maintained accurate client files

●Processed all human resources cases involving Medicaid benefits for distribution to unit supervisors

●Converted cases into edit utility and WMS software, scanned files, and saved into CREDITS

UNITED STATES POSTAL SERVICES (USPS) Brooklyn, NY 04/2017 – 09/2017

City Carrier

●Collected, sorted, and delivered packages and mail from businesses and rural areas

●Scanned barcodes from start point to end point of route, and secured envelopes and parcels with rubber bands

UNCOMMON GOODS Brooklyn, NY 11/2016 – 12/2016

Customer Service Representative

●Demonstrated professional phone etiquette and customer service handling customer transactions

●Managed customer transactions via phone and completed transactions by providing confirmation numbers

●Answered customer emails in a timely fashion and provided them with answers to their questions

GAL MANUFACTURING CORPORATION Bronx, NY 11/2015 – 05/2016

Administrative Assistant (Temporary)

●Assisted managers with high volume of online orders, and updated customers on pending orders

●Developed knowledge of products and partnered with engineers to improve productivity

●Processed orders for delivery, managed exchanges/refunds, and resolved customer service problems

●Provided the sales department with client files including client service history information

ALEXIS BITTAR Brooklyn, NY 02/2015 – 04/2015

Customer Service Representative / Lead Sales Associate

●Generated (RMAs) retail merchandise auditing and invoices for multiple vendors

●Scanned damaged jewelry items and entered detailed description of repairs

●Demonstrated excellent customer service by routing all customer inquiries to appropriate representatives

●Managed daily cash draws and store supplies, processed customer transactions, and monitored UPS/FedEx shipment and courier service deliveries

●Developed rapport with new and existing clients, and established monthly sales record

Contact this candidate