Customer Service Front Desk

AMANDA GUERRA

**** ********* *****, ***** *****, FL, 33141, US • 954-***-**** • aduxrj@r.postjobfree.com

Professional Summary

[Job Title is a focused [Job Title] who is well-versed in retail operations.

High-energy [Industry] professional eager to contribute skills and experience to a new and challenging role.

Dedicated team member with excellent communication skills and a pleasant demeanor.

Dedicated team member with excellent communication skills and a pleasant demeanor.

Good listening skills combined with a detail-oriented and attentive nature.

Efficient at accurately and quickly processing payments.

Skills

• Cold calling

• Computer literate

• Excellent verbal communication

• Money management

• Customer service

• Cleaning and sanitizing

• Cash register operations

• Sales

• Customer needs assessment

• Order monitoring

• Reports and documents

• Business Strategy

• Adaptability

• Customer satisfaction

• Multi-tasking ability

Education

High School - 2018

Miami Beach Senior High School - Miami Beach, FL

Some college (No degree

Miami Dade College - North Campus - Miami, FL

Work History

Cashier - January, 2016 to December, 2017

McDonald's - Miami Beach, FL

• Credit cards, checks, gift cards, and coupons were all processed by me.

• Educated customers about [Type] promotions to increase sales.

• Immediately informed the manager of any accidents, injuries, or unsafe working conditions.

• Organized and reported financial data in order to keep track of payment histories and aid in sound financial accounting.

• Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls

• Trained team members to work as cashiers in accordance with company policies and procedures.

• Processed new orders quickly and accurately, completing [Number]+ daily transactions.

• Helped customers by answering their questions and completing their requests.

• Helped customers by answering their questions and completing their requests.

Front Desk Concierge - November, 2018 to March, 2020

Marriott - Miami Beach, FL

• Worked closely with guests, some of whom were VIPs or celebrities, while maintaining a high level of privacy.

• All concierge phone calls and emails were handled by me.

• Increased customer satisfaction by resolving [Product or Service] issues.

• Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

• Double-checked the data's accuracy and integrity.

• Was in charge of all hotel reservations.

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