GIOVANNI DELGADO

aduxq8@r.postjobfree.com 787-***-**** St Augustine, FL 32095

Summary

Sr. IT Lead successful at marrying technology and business needs in order to meet changing demands and solve diverse problems. Prepared to leverage 20+ years of pharma and medical devices experience to take on new role with long-term potential and room for professional growth.

Skills

21+ years of Global and Fortune 500 work experience

Strong communication and partnering skills

Trained in Microsoft Azure fundamentals, Amazon AWS and Microsoft MCITP

Vast experience in an IT Pharma control environment

Strong Knowledge in Windows OS, IOS and linux. Experience with Scripting, SQL, My SQL, Visual, PHP, HTML and Phyton

Work Ethic

Experience in Leadership

Experience

Johnson & Johnson Atos Jacksonville, FL

Sr IT Specialist, Technical Lead

01/2016 - Current

Lead the daily operation of hardware and software support.

Support the executive team on any IT related job.

Offered technical support by providing instructions and knowledge regarding network and server operations.

Installed, arranged and monitored data center server hardware, rack-mounted consoles and power distribution equipment.

Assists in audit activities related to systems compliance with Sarbanes Oxley Act (SOX)

Provides support for the Conference rooms and client audiovisual system

Expertise in Zoom, Teams and Cisco WebEx

Expertise in office suite applications

Level 2 support for the day-to-day PCs, Windows, Linux, IOS and mobile devises

Manage validated PCs in a control environment for manufacturing machinery

Control accurate documentation in ServiceNow for the servers, PCs, IOS and network equipment

Real time monitoring the performance of the PCs using Nexthink tool

Customer support on AWS cloud system

Created and maintain knowledge base documentation in Service Now for faster and efficient way to resolve client PCs issues

Supervise vendors and contractors when they are performing IT jobs in the data center.

Xerox-ACS Jacksonville, FL

Sr It specialist

01/2012 - 01/2016

Identified areas requiring improvement, implementing new workflows to reduce task micromanagement.

Coordinated projects to meet client deadlines, communicating updates to involved parties.

Supervised troubleshooting and testing of technology systems to reduce downtimes.

Gathered and entered Knowledge base data into ServiceNow system for recordkeeping.

Supported technical teams by stepping in to assist with assignments and delivering customer feedback.

Integrated professional audio/video systems and provided technical assistance to resolve issues.

Identified, diagnosed and resolved problems with media systems.

Johnson & Johnson Janssen,McNeil & Ethicon/IBM Contractor

IT Site Support

01/2002 - 01/2012

IT Level 2 Support for the day-to-day PC's, IOS and mobile devises

Printer support for Xerox and Ricoh printers and HP plotter

Network support for the local infrastructure

Data Center Tech responsible for managing the backup of servers

Lead for the Puerto Rico, base companies; including Ethicon LLC, Janssen Pharmaceutical, McNeil Consumer and Ortho Biologics LLC for the day-to-day PC's and server issues

Managed the windows OS migration in all of the Johnson & Johnson Puerto Rico area

Managed Print queue on a Novell system

Network support for the local infrastructure and base configuration on new switches

Data Center Tech Lead for the backup of the servers

Assist with the migration of the Novell environment to a Windows server.

NetGroup PR

Network Eng

01/2000 - 01/2002

Responsible for the installation, configuration and troubleshooting of, Network equipment

Provided integration of Cisco AP's and network security management

Configured IP phone system using Cisco call manager.

Education and Training

Universidad Del Turabo Caguas, Puerto Rico

2 Years of College in information technology

05/2004

Cisco CCNA Certification Carolina, Puerto Rico

CISCO ID:CSCO10515865 in Network Associate

07/2003

Cisco Network Academy Carolina, Puerto Rico

Graduated: #211159-388373-912213

08/2002

New Millennium Advance Institute Caguas, Puerto Rico

PC Technician Diploma

08/2001

References

References Upon Request

Languages

Fluent in English and Spanish

Linkedin

https://www.linkedin.com/in/giovanni-delgado-67631421/

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