Customer Service Assistant Manager

FLAVIO TOBON

** ****** ***. *******, **. M*J- *C*

ATTRIBUTES:

Extensive experience within the hospitality industry

Eager to create a sense of environment

Good personal relationship with customer’s base through excellent sales ability and customer service

Good knowledge and experience with Italian, Continental, and Mediterranean food, French service, and good knowledge of wines.

Strong interpersonal skills in English, Spanish, and Italian

Able to Work unsupervised or in a team environment

Hard working and conscientious

CUSTOMER SERVICE:

Greeted customers with a positive attitude, and in a professional manner

Demonstrated good interaction skills with customers in a dally basis ensuring quality service

handled customer complaints and requests professionally and efficiently

Booked and verified guest accommodations for customers and events

provided information regarding available products and services, and made recommendations

Consulted with customers to ensure an understanding of their expectations

EXPERIENCE:

2021-22 Trio Restaurant Toronto

Server, serving food and wine and liquor, and beverages, processing of payments, ensuring a customer satisfaction.

2017-19 Duncan Steak House. Restaurant. Toronto

Server, serving food and wine and liquor, and beverages, processing of payments, ensuring a customer satisfaction.

flambees preparation, gueridon service or table side service

2015-18 Octagon Steak House Restaurant Toronto.

Server as above, also gueridon service.

2009-11 Traditions on the Beach Restaurant. Sanibel Island Fl.

Server, serving food and wine and liquor, and beverages, processing of payments, ensuring a customer satisfaction.

2004-08 Bellavita Restaurant. Naples, Fl.

Assistant manager, and server; control of stock, of wines, and liquor, keeping team of servers on track, create weekly schedules, provide support for different tasks, making sure of waiter’s performance, and customer service.

FLAVIO TOBON CONT’D

2000-03 La Fenice, Restaurant. (Toronto)

Server, serving food and wine and liquor, and beverages, processing of payments, ensuring a customer satisfaction.

1996-99 Sotto Sotto, Restaurant. (Toronto)

Server as above

1991-95 La Scala, Restaurant (Toronto)

Server, serving food and wine and liquor, and beverages, processing of payments, ensuring a customer satisfaction.

flambees preparation, gueridon service or table side service

EDUCATION: Entrepreneurship Certificate (Centennial college, Toronto), 1999 Electronic desktop technology Certificate

(George Brown College, Toronto), 1997

D.A.T.E.C. diploma in photography (London, England) 1985

Languages: English, Spanish (written and spoken), basic Italian

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