Urshawnda Laird

Support Specialist - Avivo

Minneapolis, MN 55417

aduxlq@r.postjobfree.com

+1-612-***-****

Compassionate, hardworking, and diligent individual interested in a position as a Medical Administration Assistant. Certified in Basic Life Support for Healthcare Providers. Certified Nursing Assistant, effective at multi-tasking while maintaining sharp focus. Always reliable, enjoys helping and assisting others.

Work Experience

Support Specialist

Avivo

July 2017 to Present

• Answering telephone calls and transferring the calls to the relevant person

• Taking telephonic messages and distributing them

• Greeting visitors on arrival

• Providing visitors with refreshments while they wait

• Receiving, sorting and distributing incoming mail

• Preparing outgoing mail

• Faxing, Photocopying, Scanning, and Filing

• Typing reports, documents and letters

• Sending emails

• Assisting with event planning

• Scheduling and arranging meetings and appointments

• Ensuring that office equipment are maintained and serviced

• Keep office area neat and tidy

• Keep track of office supplies and order when supplies run low CNA - Certified Nursing Assistant

Friendship Village Retirement Community

May 2019 to October 2019

• Assist patients with daily activities

• Bathe and dress patients

• Serve meals and help patients eat

• Take vital signs

• Turn or reposition patients who are bedridden

• Collect information about conditions and treatment plans from caregivers, nurses and doctors

• Provide and empty bedpans

• Lift patients into beds, wheelchairs, exam tables, etc.

• Answer patient calls

• Examine patients for bruises, blood in urine or other injuries/wounds

• Clean and sanitize patient areas

• Change bed sheets and restock rooms with necessary supplies Policy Services Technician

BERKLEY ASSIGNED RISK

January 2012 to 2017

• Adhere to all applicable regulations, policies, and procedures for the State.

• Provide Excellent Customer Service With Clients and States.

• Creating and Managing Policies for audits and State review.

• Collecting and Processing Audits for Insured, per the guide lines set by state. Customer service Representative

Berkley Risk Administrators Company, LLC - Minneapolis, MN July 2011 to January 2012

• Confer with customers by phone or in person to provide information about Services, Procedures, or obtain details of complaints.

• Keep Records of Customer interactions, recording details of inquiries, complaints, or comments.

• Determine Charges for services requested, collect Deposits or payments or arrange for billing.

• Contact Customers to respond to inquiries or to notify them of claim investigation results or planned adjustments.

• Complete contract forms, prepare change of address records, or issue Service Discontinuance orders, using computers.

Cashier

KMART

October 2010 to May 2011

• Received Payments by cash, check, credit cards, and vouchers.

• Assisted customers by providing information and resolving their Complaints.

• Greet Customers entering Establishments.

• Answer Customers' question, and provide Information on procedures or policies.

• Count Money in cash Drawers at begin of shifts to Ensure adequate change. Education

Medical Administrative Assistant

Summit Academy - Minneapolis, MN

February 2018 to June 2018

College Prep in Communications and Business

Richfield High School

September 2011

Skills

• Customer Service

• Call Center

• Certified Nursing Assistant

• Cna Certified

• CNA

• Medical terminology

• Vital signs

• Anatomy knowledge

• Microsoft Publisher

• Medical coding

• ICD-10

• CPT coding

• ICD coding

• Medication administration

• Catheterization

• Documentation review

Certifications and Licenses

CPR certified

Certified Nursing Assistant (CNA)

AED Certification

State Tested Nursing Assistant

BLS Certification

Additional Information

Summary Skills:

• Medical Terminology, Anatomy and Physiology, Disease Processes

• Office Procedures and Practices.

• Medical Transcription

• Billing and Coding, and Insurance

• Business Communication

• Microsoft Office, Publisher, Excel, and PowerPoint

• Able to work independently and as part of a team

• Strong problem solving skills

• Able to adapt to unpredictable situations and stress

• Able to work efficiently

Contact this candidate