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Medical Assistant Customer Service

Location:
Olympia, WA, 98506
Posted:
January 25, 2023

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Resume:

Karlisa D. Jones

253-***-**** (Cell)

aduxl0@r.postjobfree.com

Career Objective

Seeking a professional Medical Assisting, Life Coach, Business, Management position where I can grow and utilize my personal and professional skill to benefit patient care.

NORTHWEST INTEGRATED HEALTH

OCTOBER 2018-2020

Lead Certified Medical Assistant / Care Coordinator /Internal medicine/Addiction Medicine Clinic

● Schedule and confirm patient diagnostic appointments, medical consultations

● PMP reports

● Preparing and documentary inductions with patient

● Maintaining medical records

● Maintaining data report research report

● Performing injections

● Assisting with weekly and monthly spreadsheets

● Scheduling of employers

● Office Assistant manager

● Order supplies for add mid work and support groups over a ministration of support in addiction medication team

● Roaming a patient's vital signs and doctors reports

SEATTLE INDIAN HEALTH BOARD SEATTLE, WA April 2017-2018

As a Certified Medical Assistant / Care Coordinator /Life coach / Addiction Medicine/Buprenorphine Team

● Provide administrative support to medical staff

● Answer phones and direct calls to appropriate staff

● Schedule and confirm patient diagnostic appointments, surgeries or medical consultations

● Operate office equipment, use of software programs to prepare reports, financials, letters, case histories or medical records

● Maintain medical records, technical library, or correspondence files.

● Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

Clinical:

● Prepare PMP reports for the patients on the daily schedule.

● Room patients, vitals, perform labs (i.e. drug screens, UCG and other needed tests) administer Vivitrol injections when ordered.

● Schedule follow up appointments or new pt. appointments with appropriate Buprenorphine providers.

● Help to coordinate/set up Wednesday Suboxone Support Group. (4-6 p.m. weekly)

● **When need arises labs will be brought to other MA team members to perform for support.

● **When need arises Vivitrol injections will be passed off to nursing staff to administer for support.

Administrative Duties:

● Check Suboxone line and return patient calls.

● Manage waitlist: call and schedule new patients & update list

● Assist with grant reporting (weekly and monthly spreadsheets requiring ROI's, patient demographic, Rx and scheduling info)

● Organize and prepare new pt. folders, stock pt. handouts, MAT grant/state reporting forms, and group visit paperwork.

● Order supplies for admin work and support group (food, drinks etc.)

● Overall administrative support for addiction medicine team

Retina & Macula Specialty Aug 2014-Oct 2015

As a Certified Medical Assistant (Full-time)

● CMA / Tech works up NP in 15-20 mins and follow up in 10 mins

● Dilate patient eye’s OU

● Pre-scribing charts for that day patient

● Onset and duration for DM, MI Stroke and Dialysis

● Measuring the visual acuity

● Vital for the doctors

● Evaluate previous notes and visits

● Pulling information forward into current note

● Taking OCT photos FA’s

● Scribing for providers with the Anterior segment of right eye then left eye

● Adnexa, conjunctiva, cornea, iris, and lens

o Posterior segment of right eye then the left

● Vitreous, ONH, macula, vessels, periphery

o Set injections

o Cleaning the eye after treatment

o Tracking treatment and outcome

o Communication between tech and providers

o Assist with Laser and eye injection procedure

Everest College June 2012- Nov 2014

Medical Assistant Instructor I (part-time to fulltime)

● Medical Assistant Instructor I provide students with practical hands-on training and education in pharmacology, laboratory procedures, medical law, patient care, and the health sciences, which makes them capable of filling a diverse range of duties in the healthcare industry.

● Hands-on Medical Assistant curriculum at Everest campuses typically include topics such as:

● Clinic setting teaching and training

● Patient care and communication

● Clinical assisting and pharmacology

● Medical insurance, bookkeeping and health sciences

● Cardiopulmonary procedures

● Laboratory procedures

● Endocrinology and reproduction

● Therapeutic care

Genoa healthcare Dec 2011-Nov 2012

As a Medical Assistant/ Phlebotomist (On call/ part-time)

● Travel Phlebotomy in the Seattle and Tacoma area and processing, shipping

● Charting

● Customer Service, Product Knowledge, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Multi-tasking

Woodland by Bonaventure Oct 2011- May 2012

Resident Care Coordinator

● Audit Mars/Communication Logs/Review New Rx's

● Staffing/ scheduling

● Charting

● Service Plans

● Staff meeting

● Monthly monitors

● Employee Performance Appraisal

● Data input/MMR

● Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking

Group Health May2009-Oct 2010

As a Medical Assistant/ Float pool (Contract)

● Review daily schedule with provider to identify specific needs for visit.

● Prior to provider appointment time complete admission of patient and document weight, VS& concerns or questions patient wants provider to address and Customer Service.

● Document review of allergies and med Anticipate supplies, equipment, forms, & education materials

● Make simple, short follow-up calls as delegated by RN or provider, messages, lab results, re-fill follow-up with written instructions from providers. Document calls in electronic telephone encounter. Customer Service, Product Knowledge, Resolving Conflict

● Heat Station, Treadmill test, EKG’s, Holter Hookup’s, and Multi-tasking

● King of Heart Hook-ups, Cardiology dept, pulmonary dept,

● General Surgery dept and OB/GYN dept. Phlebotomy

Echo Glen Children Center June 2008- April 2009 (JRS)

Council / Security

● Incident/Behavior reports

● Skills Training for Borderline Personality Disorders

● Customer Service

● Transportation

● CBT skills training

● Documentation

Overlake Hospital Medical Center Dec 2007- Jun 2009

Medical Assistant/ EMT (Contract)

● Electronic Charting

● Vital Signs, Weight, and Height

● ECG’s, Faxing, Copying, Customer Service

● Processing, Venipuncture/ Phlebotomy, Injections

● Assisting with patient exams, Bladder scans

Charles River Laboratories August 2006-Oct 2007

Clinical Research Tech/Medical Assistant (fulltime)

● Vital Signs, Weight, and Height

● ECG's 100 a day

● Faxing, Copying, Processing

● Over 300 Venipuncture/ Phlebotomy a day, IV’s

● Customer expectations, Customer Service

● Teamwork and collaboration, biomedical research

Eleven Pines (AFH), Olympia WA 1996-July 2011

Manger/Caregiver/EMT (Medical Assistant 2006-2011)

● Performed duties and care of patients, in nursing homes and in customer service. Bathed, dressed and undress patients and a receptionist. Transported patients, using wheelchair and wheeled cart and assisted patients to walk. Cleaned, sterilized, stored, prepared and issued dressing packs, treatment trays

● Supervised 10 Employees, scheduled work hours, resolved conflicts, and maintained a clean environment.

Training and Awards Education

Psychology Degree 2009-current Argosy University

Medical Assisting, Diploma 2005-2006 Bryman College, Tacoma, WA

CPR CERTIFIED OSHA/WISHA HIPPA TRAINED/AIDS/HIV CERTIFIED



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