Customer Service Data Entry
Resume:
Jessica Goode
Phone: 817-***-****
Email: aduxks@r.postjobfree.com
Self-starter, dedicated hard worker, and team player with the ability to learn anything quickly with excellent communication and analytical skills. I have the desire to gain a career that is challenging with the opportunity for advancement in a team-oriented environment, sharing knowledge with others to help make them successful.
General Experience and Proficiencies: Exceeding 10 years supervisory experience, expert- knowledge of customer service, hospitality, sales, management and operation and business operations, abundance of experience in training employees, Excellent organizational and communications skills, analytical skills by problem solving, record tracking and keeping, expert researching and reporting skills.
Ability to type 75-80 words a minute. Eagerness and ability to learn other skills on or off the computer. Quick learner. Great team player.
Education
Master's Degree University of Oklahoma Liberal Studies, GPA 3.7, University of Oklahoma, Norman
Oklahoma, Degree Completed May 2011
Specialization in: non-profit management, record and collections keeping, research and museum studies. Skill set: analytical skills by problem solving, record tracking and keeping, expert researching and reporting skills.
Bachelor’s of Arts Degree University of North Texas, Denton TX, graduation date 8/12/06 College Hours
132
GPA: 3.416 on a 4.0 scale
Associates Degree-Tarrant County College- 2005- GPA 3.5
Work Experience
Aurora Innovation- autonomous vehicle operations specialist 08/2022-01/2023
Responsible for Safely testing software by piloting/copiloting autonomous vehicles for on road and closed course testing. Safely copilot autonomous trucks for on road and closed course testing. Log real time feedback regarding autonomy and reporting platform performance during testing, to be delivered to engineers. Escalate operational blockers with suggested solutions. Demonstrate positive impact at Aurora by working on cross-functional projects as time permits. Maintain up to date knowledge of how our selfdriving technology works. Understand daily software and operational changes. Work toward quantitative and qualitative goals that impact all of Vehicle Operations and Aurora. Use of teleassisting autonomous vehicles during onthe-road software testing. Interacting with the public and clients as an ambassador for Aurora.
Carvana-Supervisor, Inventory control 06/2021-08/2022
Responsible for a team of Inventory control employees that track and manage inventory at our reconditioning and logistics center in Bluemound that houses 6-8000 units . This includes conducting onsite lot counts and maintaining our inventory control systems, tracking critical units that have no record for 30 or more hours, tracking off-site inventory, supervising, time-keeping and scheduling for employees and other managerial duties of logistics operations as assigned. Successful, top-performer across the nation for ICS teams, successfully leading a team of 25 associates across three different shifts and filling in day and nights for supervisors. Consistently hitting great scan accuracy numbers and making changes on-siye that are unreconciled by scan accuracy. I was able to contributed to multiple teams’ success after having access to accurate inventory reporting . Hitting accuracy consistently at 98% overall and 99% Front-line within two months of performing duties.
Humana Pharmacy- customer service pharmacy specialist, 10/2020-06/2021
Assistant members with prescription refills, maximizing customer satisfaction by solving order and fill issues, requesting fax prescriptions, running test claims on medication, explanation of benefits, filing case notes, updating member profiles, tracking orders for members.
Sabre Hospitality Solutions - Senior Agent Contact Center/Team Lead/sales Navigator/Floor Supervisor -successful top team performer in sales.
Assistance and supervision of floor operations, liaison between the sales oeprations on-site and the clients on property(hotels). handling client/customers escalations. Working with management team members to support agents and maximize customer satisfaction by Identifying operational issues, suggesting improvements, being expert on of Standard Operating Procedures and KPI’s, policies, and general individualized hotels, brand name, and hospitality/customer service knowledge. Correspondence by email/phone/chat with clients(Trump Card, Denihan, Madarine Oriental, Hard rock Hotels, Redemption/Expedia, customer/client relationship basis and team specific customer sales, client sales audits.
Bank of America Home Loans - Customer Service/Sales Home Loans Specialist- 10/2012-09/2013 products Knowledge, strengthening customer relationships, probing customer a variety of account assistance, problem solving, knowledge of tax, insurance and escrow working with other support team members to fulfill the request, navigating escalated issues, follow/up on issues, providing successful resolution of all customer requests.
Aldi-Customer service associate, 06/2012-10/2012 Included stocking, cashiering, and customer service
Laser Home Inspections and Swaim Investments, 07/2011-06/2014
Office Manager/Property Manager/Personal AssistantSupervisor-Roger Gartman 817-***-****
Book keeping, property management, personal assistant, property maintenance
Jackson Hewitt Tax Preparer/Office Manager- 01/2011-2014 and 2016-2017
Preparing taxes, office manager, support, assisting office manager with duties, filing, customer service, customer call campaigns
Walmart- Customer Service Manager/Layaway Coordinator/ Front end supervisor - 2011/12-2013,
Office operations and procedures in order to ensure organizational effectiveness and efficiency, filing systems, mapping and organized storage of layaway items, audits daily to ensure accurate storage.
HEB ISD Interventionist/Tutor - 2011
Assisted in classroom and tutored after school for disadvantaged and disturbed 5th graders.
2009-2012 Birdville ISD- Keller Independent School District, HEB ISD Substitute Teacher -
Completed instructions and lesson plans of the primary classroom teacher while maintain classroom structure and following district and school policies and procedures.
Child Care Associates/Head Start, 3000 E. Belknap Ft. Worth Texas, 76111 Office 817-***-**** 11/01/2007-09/14/2009
Family and Community Partnership Assistant(FCP) (Social Worker)
family intake, interviews/Case Managing families with intense needs: health, mental health, nutrition, and disabilities, all record file information) Data entry, goals, needs and referrals/follow ups/ongoing monitoring and record keeping, Crisis intervention, Training program staff/teachers/parents in many aspects, Transition Meetings/Parent Meetings/Volunteer events at centers, Promotion of Parent Involvement; father initiative/Hosting Parent Meetings, workshops, Attending Policy Council(parent board meetings), weekly schedules, monthly reports, Community Outreach – Community Fairs; center records upkeep -City Development Block Grant (CDBG) program sites,
Healthy Marriage Demonstration Project: Recruitment/Teaching adult marriage classes parenting and communication skills/knowing yourself/expectations/responsibilities as a parent, Report writing on status of participants, phone communication, Providing Referrals.
Walmart 817-***-****, Ft Worth Texas - 01/2006-12/2007
Customer Service Manager, Supervisor: Assistant Manager Tammy Mollahan 817-***-****
Customer service, reference checks, interviewing, hiring and training new hourly staff, monthly staff meetings, balanced the staffing schedule front end(consisting of up to 50 people on weekends), audits, various other tasks
Ivy Glen School 9/4/2003-06/14/2005 25 hours per week
Teacher/Care provider, Keller, Texas, Classroom teacher
Walmart North Richland Hills, TX, Supervisor: Kari Moore 817-***-****
Sales Associate, 7/2002 - 6/2003.Blitz and store set-up open new store-after opening the store- 30 hours per week, sales floor associate, while attending college
Lowes- 02/2002-07/2002- Blitz and store set-up open new store
Winn Dixie 10/1998 - 2/2002. 40 hours per week,
Customer Service/Front End Manager, Keller, TX, Reference: Shannon Maloney 817-***-****, Non-work experience
NRGSL, North Richland Girls Softball League - Volunteer, Softball Coach - Spring 2010-13, 2015, 2016
Commissioner- Orlando Ochoa: 817-***-****, Assistant Coach-Krystal Keepers: 931-***-****
International Museum of Cultures 7500 West Camp Wisdom Road Dallas, TX 75236-5629, Museum Director Mary Fae Kamm 972-***-**** - Volunteer, January 2010-2012
Job description: collection research, at request tasks assigned by the museum director and education/member coordinator, assist with museum admissions and in the gift shop, other tasks as needed.
Special Olympics assistant 1998-2001
Missionary Work: Central Texas United Methodist Conference Youth in Mission (CTCYM):
1999-2007
2008 CTCYM Mission Trip to Missouri-Assistant Construction coordinator
Community Service through First United Methodist Church of Keller
Team work, leadership, communication skills, found ways to repair/maintenance/ construct in a timely but proficient manner,
Habitat for Humanity Ft Worth-Participating as often as possible 2002. 2005. 2008, 2011-12, 2016
References:
Rosalinda Reyna
Occupation: Logistics Supervisor, Carvana
aduxks@r.postjobfree.com
Jenny Emerson
Occupation: Contact Center /supervisor, Sabre
aduxks@r.postjobfree.com
Phone number: 817-***-****
Starlette Cross
Occupation: Contact Center / supervisor, Sabre
aduxks@r.postjobfree.com
Phone number: 817-***-****
Gabriela Gonzalez Freites
Occupation: Call Center Lead Sabre aduxks@r.postjobfree.com Phone number: 817-***-**** Reference Type: Professional
Roger Gartman Occupation: Manager/self employed aduxks@r.postjobfree.com Phone number: 817-***-**** Reference type: Professional
Shana James
Occupation: Area Director: Jackson Hewitt
aduxks@r.postjobfree.com
Phone number: 817-***-**** Reference Type: Professional
Boomer Pinkston
Occupation: Locksmith/Assistant Softball Coach
Phone number: 817-***-****
Reference Type: Professional and personal
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