* * * * *

ANDILE CELE

CONTACT

Wartburg KwaZulu Natal

(Willing to relocate)

+276*-***-****

aduxkr@r.postjobfree.com

PERSONAL INFORMATION

Date of Birth: 27 May 1991

Nationality: South African

Marital Status: Single

Transport to from: Yes

Languages: English, IsiZulu

Notice period: Immediately

Health: Good

Gender: Female

Drivers License: Code 10/ C1

SKILLS

Computer Skills:

Microsoft office Word

Microsoft Excel

Microsoft PowerPoint

Internet & Emails

PROFILE

A pleasant, professional and proficient Reservationist, Administrative Assistant, Receptionist and a Customer Service provider who has a long track record of ensuring things run smoothly behind the scenes of a busy office. I am an effective team member who has the ability to meet deadlines and ensure that the highest standards of Office organisation are maintained at all times. I have a methodical and thorough approach to work, and I will go out of my way to maintain an enjoyable and clean working environment. I have experience of working with the general public, both face-to-face and over the telephone and I am someone who will always go that extra mile to get things done. I am a young vibrant, energetic, enthusiastically, mind open, innovative with high impact communication person who is having lot of dreams ahead and build a name for myself, being an example to people around me is what I desire and wake up for. I-am a people’s person who strives for the best. Right now I am looking to work for a company that offers excellent opportunities for personal and professional development and that company is yours.

WORK ABILITIES

ST IVES LODGE AND VENUE, KZN MIDLANDS

ASSISTANT FLOOR MANAGER RECEPTIONIST RESERVATIONIST July 2019 – December 2019

• Managing day to day running of the hotel

• Dealing with guest and guest complaints; cash-ups, day-end reconciliations and cash handling

• Ensuring function & conferencing set ups are done

• Reporting and following up on maintenance issues

• Supervising staff and dealing with staff issues

Receptionist and Reservationist

• Working on Semper, operating switchboard

• Answering, transferring and taking messages

• Taking reservations for accommodation and restaurant bookings

• Receiving and checking guests in and out, daily banking, hosting of guests

• Communication with the departments

• Receiving and dealing with complaints

• Working with Semper system and nightsbridge as well as Bookings.com for accommodation reservations.

Reason for leaving: Starting new venture

FERN HILL HOTEL AND TRAINING COLLEGE, KZN MIDLANDS FUNCTIONS COORDINATOR RELIEF DUTY MANAGER

June 2016 – April 2019

• Promoting establishment

• Securing bookings

• Liaising with guests to coordinate functions and Functions include weddings, 2 P a g e

Professional Skills:

Well organised, and be able to prioritise

work in an efficient manner.

Providing high quality Customer

Service.

Good level of numeracy.

Good at juggling tasks and prioritising.

Impeccable telephone manners.

Resolving and managing queries to

closure.

Calm and composed under pressure and

able to work to tight deadlines.

Ability to work within a busy and

demanding team environment.

Able to work with minimum amount of

supervision and on own initiative.

Ability to communicate effectively with

a wide range of customers.

Proven aptitude for dealing with

customer complaints.

Dealing with customers Face to Face.

Fully aware of the importance of data

security and relevant legislation.

Prospecting for sales leads.

Able to identify and act upon potential

sales opportunities.

Treating each employee as an

individual and showing concern for

their welfare, aims and career

development.

Always discreet in the handling of

sensitive and confidential customer,

staff or business data and information.

Open to constructive feedback &

always listening carefully to what

employees have to say about the

company.

private and government conferences (day and 24hr), gala dinners, private celebrations and other events

• Ensuring set-ups are correct, service staff & management are briefed on details

• Ensuring the events run smoothly, management of events on the day, and finalising invoices.

Relief Duty Manageress

• Managing day to day running of the hotel

• Dealing with guest and guest complaints; cash-ups

• Day-end reconciliations and cash handling. Ensuring function & conferencing set ups are done

• Reporting and following up on maintenance issues

• Supervising staff and dealing with staff issues, monitoring students Receptionist and Reservationist

• Working on Opera, operating switchboard (answering, transferring and taking messages)

• Taking reservations for accommodation and restaurant bookings

• Receiving and checking guests in and out

• Handling daily banking, hosting of guests

• Communication with the departments

• Receiving and dealing with complaints, training students. Reason for leaving: Contract ended

GOODERSON LEISURE, NATAL SPA, KZN,

ASSISTANT FOOD AND BEVERAGE MANAGERESS

September 2015 - May 2016

• Worked on Apex and plus point

• Assit in scheduling reservations and parties or special events; private dining room; booking of conferencing; communication with the departments

• Receiving and dealing with complaints

• Assit host staff with greeting and seating guests

• Monitor and test service skills of staff

• Check standard and food service are meet daily

• Monitor and maintain cleanliness of dining rooms and work areas

• Assit in development of menu items and other items to stimulate growth in sales of each outlet

• Assit in product cost and assit in maintaining all micros programming for food and beverage outlets.

Reason for leaving: Personal reasons

3 P a g e

OTHER COMPANIES WORKED

WITH:

Fern Hill Hotel & Training College

Functions Coordinator Duty Manager

December 2013 – September 2015

• Receiving enquiries, Promoting

establishment

• Securing bookings

• Liaising with guests to coordinate

functions, Function include weddings,

private and government conferences

(day and 24hr), gala dinners, private

celebrations and other events

• Ensuring set-ups are correct, service

staff & management are briefed on

details and that the events run

smoothly, management of events on the

day, and finalising invoices.

REFERENCES

Name: Cynthia Mthembu

Position: Head of Department – St Ives

Lodge & Venue

Contact Number: 033-***-**** / 071 281

7653

Name: Nokulunga Sibisi

Position: Head of Department – Fern Hill

Hotel

Contact Number: 033-***-****

Email: aduxkr@r.postjobfree.com

Name: Ryan Smith

Position: General Manager - Natal Spa

Resort

Contact Number: 034-***-****

Email: aduxkr@r.postjobfree.com

Name: Vanessa Siedle

Position: Head of Training - Fern Hill Hotel

Contact Number: 033-***-****

Email: aduxkr@r.postjobfree.com

GOODERSON LEISURE, NATAL SPA, KZN

RECEPTIONIST RESERVATIONIST

March 2013 - December 2013

• Working on medallion

• Operating switchboard

• Answering, transferring and taking messages

• Taking reservations for accommodation and restaurant bookings

• Receiving and checking guests in and out, daily banking, hosting of guests

• Communication with the departments

• Receiving and dealing with complaints

Reason for leaving: Offered relief coordinator position whilst Fern Hill Hotel coordinator was on maternity leave

EDUCATIONAL BACKGROUND

Institution: Wartburg Kirchdorf School

Year Completed: 2010

Highest Grade Passed: : Grade 12/ Matric

Subjects: English, German, Business studies, Consumer studies, Life Orientation, IsiZulu

TERTIARY EDUCATION BACKGROUND

Institution: Fern Hill Hotel & Training College

Qualification: City & Guilds Diploma in Reception Services (NQF 5) Dates: January 2018 – January 2019

Institution: Fern Hill Hotel & Training College

Qualification: Diploma in Hotel Management (NQF 5): Diploma in Food and Beverage Management, Diploma in Accommodation Services and Reception Services Assistant Chef Certificate

Date: January 2011 – January 2013

AWARDS

Student of the Month for January 2012

Merit awards for: Hospitality Reception; Restaurant; Conference and Function Best Diploma Assignment award

Most promising management student, Appraisal form for functions Best Portfolio for 2011

Certificate in Beer connoisseur 2011 from South African Breweries (SAB) Student of the Year for 2011/2012

Merit awards for: Restaurant; Hospitality Reception; Housekeeping and Assistant chef

Contact this candidate