Administrative Assistant Services
Resume:
ANDILE CELE
CONTACT
Wartburg KwaZulu Natal
(Willing to relocate)
************@*****.***
PERSONAL INFORMATION
Date of Birth: 27 May 1991
Nationality: South African
Marital Status: Single
Transport to from: Yes
Languages: English, IsiZulu
Notice period: Immediately
Health: Good
Gender: Female
Drivers License: Code 10/ C1
SKILLS
Computer Skills:
Microsoft office Word
Microsoft Excel
Microsoft PowerPoint
Internet & Emails
PROFILE
A pleasant, professional and proficient Reservationist, Administrative Assistant, Receptionist and a Customer Service provider who has a long track record of ensuring things run smoothly behind the scenes of a busy office. I am an effective team member who has the ability to meet deadlines and ensure that the highest standards of Office organisation are maintained at all times. I have a methodical and thorough approach to work, and I will go out of my way to maintain an enjoyable and clean working environment. I have experience of working with the general public, both face-to-face and over the telephone and I am someone who will always go that extra mile to get things done. I am a young vibrant, energetic, enthusiastically, mind open, innovative with high impact communication person who is having lot of dreams ahead and build a name for myself, being an example to people around me is what I desire and wake up for. I-am a people’s person who strives for the best. Right now I am looking to work for a company that offers excellent opportunities for personal and professional development and that company is yours.
WORK ABILITIES
ST IVES LODGE AND VENUE, KZN MIDLANDS
ASSISTANT FLOOR MANAGER RECEPTIONIST RESERVATIONIST July 2019 – December 2019
• Managing day to day running of the hotel
• Dealing with guest and guest complaints; cash-ups, day-end reconciliations and cash handling
• Ensuring function & conferencing set ups are done
• Reporting and following up on maintenance issues
• Supervising staff and dealing with staff issues
Receptionist and Reservationist
• Working on Semper, operating switchboard
• Answering, transferring and taking messages
• Taking reservations for accommodation and restaurant bookings
• Receiving and checking guests in and out, daily banking, hosting of guests
• Communication with the departments
• Receiving and dealing with complaints
• Working with Semper system and nightsbridge as well as Bookings.com for accommodation reservations.
Reason for leaving: Starting new venture
FERN HILL HOTEL AND TRAINING COLLEGE, KZN MIDLANDS FUNCTIONS COORDINATOR RELIEF DUTY MANAGER
June 2016 – April 2019
• Promoting establishment
• Securing bookings
• Liaising with guests to coordinate functions and Functions include weddings, 2 P a g e
Professional Skills:
Well organised, and be able to prioritise
work in an efficient manner.
Providing high quality Customer
Service.
Good level of numeracy.
Good at juggling tasks and prioritising.
Impeccable telephone manners.
Resolving and managing queries to
closure.
Calm and composed under pressure and
able to work to tight deadlines.
Ability to work within a busy and
demanding team environment.
Able to work with minimum amount of
supervision and on own initiative.
Ability to communicate effectively with
a wide range of customers.
Proven aptitude for dealing with
customer complaints.
Dealing with customers Face to Face.
Fully aware of the importance of data
security and relevant legislation.
Prospecting for sales leads.
Able to identify and act upon potential
sales opportunities.
Treating each employee as an
individual and showing concern for
their welfare, aims and career
development.
Always discreet in the handling of
sensitive and confidential customer,
staff or business data and information.
Open to constructive feedback &
always listening carefully to what
employees have to say about the
company.
private and government conferences (day and 24hr), gala dinners, private celebrations and other events
• Ensuring set-ups are correct, service staff & management are briefed on details
• Ensuring the events run smoothly, management of events on the day, and finalising invoices.
Relief Duty Manageress
• Managing day to day running of the hotel
• Dealing with guest and guest complaints; cash-ups
• Day-end reconciliations and cash handling. Ensuring function & conferencing set ups are done
• Reporting and following up on maintenance issues
• Supervising staff and dealing with staff issues, monitoring students Receptionist and Reservationist
• Working on Opera, operating switchboard (answering, transferring and taking messages)
• Taking reservations for accommodation and restaurant bookings
• Receiving and checking guests in and out
• Handling daily banking, hosting of guests
• Communication with the departments
• Receiving and dealing with complaints, training students. Reason for leaving: Contract ended
GOODERSON LEISURE, NATAL SPA, KZN,
ASSISTANT FOOD AND BEVERAGE MANAGERESS
September 2015 - May 2016
• Worked on Apex and plus point
• Assit in scheduling reservations and parties or special events; private dining room; booking of conferencing; communication with the departments
• Receiving and dealing with complaints
• Assit host staff with greeting and seating guests
• Monitor and test service skills of staff
• Check standard and food service are meet daily
• Monitor and maintain cleanliness of dining rooms and work areas
• Assit in development of menu items and other items to stimulate growth in sales of each outlet
• Assit in product cost and assit in maintaining all micros programming for food and beverage outlets.
Reason for leaving: Personal reasons
3 P a g e
OTHER COMPANIES WORKED
WITH:
Fern Hill Hotel & Training College
Functions Coordinator Duty Manager
December 2013 – September 2015
• Receiving enquiries, Promoting
establishment
• Securing bookings
• Liaising with guests to coordinate
functions, Function include weddings,
private and government conferences
(day and 24hr), gala dinners, private
celebrations and other events
• Ensuring set-ups are correct, service
staff & management are briefed on
details and that the events run
smoothly, management of events on the
day, and finalising invoices.
REFERENCES
Name: Cynthia Mthembu
Position: Head of Department – St Ives
Lodge & Venue
Contact Number: 033-***-**** / 071 281
7653
Name: Nokulunga Sibisi
Position: Head of Department – Fern Hill
Hotel
Contact Number: 033-***-****
Email: ********@*************.**.**
Name: Ryan Smith
Position: General Manager - Natal Spa
Resort
Contact Number: 034-***-****
Email: *****@**********.**.**
Name: Vanessa Siedle
Position: Head of Training - Fern Hill Hotel
Contact Number: 033-***-****
Email: ********@*************.**.**
GOODERSON LEISURE, NATAL SPA, KZN
RECEPTIONIST RESERVATIONIST
March 2013 - December 2013
• Working on medallion
• Operating switchboard
• Answering, transferring and taking messages
• Taking reservations for accommodation and restaurant bookings
• Receiving and checking guests in and out, daily banking, hosting of guests
• Communication with the departments
• Receiving and dealing with complaints
Reason for leaving: Offered relief coordinator position whilst Fern Hill Hotel coordinator was on maternity leave
EDUCATIONAL BACKGROUND
Institution: Wartburg Kirchdorf School
Year Completed: 2010
Highest Grade Passed: : Grade 12/ Matric
Subjects: English, German, Business studies, Consumer studies, Life Orientation, IsiZulu
TERTIARY EDUCATION BACKGROUND
Institution: Fern Hill Hotel & Training College
Qualification: City & Guilds Diploma in Reception Services (NQF 5) Dates: January 2018 – January 2019
Institution: Fern Hill Hotel & Training College
Qualification: Diploma in Hotel Management (NQF 5): Diploma in Food and Beverage Management, Diploma in Accommodation Services and Reception Services Assistant Chef Certificate
Date: January 2011 – January 2013
AWARDS
Student of the Month for January 2012
Merit awards for: Hospitality Reception; Restaurant; Conference and Function Best Diploma Assignment award
Most promising management student, Appraisal form for functions Best Portfolio for 2011
Certificate in Beer connoisseur 2011 from South African Breweries (SAB) Student of the Year for 2011/2012
Merit awards for: Restaurant; Hospitality Reception; Housekeeping and Assistant chef
Contact this candidate