Letwin C. Chinoda

Sales: Marketing, Customer Service & Procurement

Mobile: +973-******** E-mail: aduxk1@r.postjobfree.com Sales professional with 7 years of experience in reputable companies in Bahrain and Africa. Exposure in marketing in telecommunications,energy and food sectors. Holds core competencies in customer relationship management,upselling, time management,resolve queries within short turnaround time. Gained knowledge in customer relationship management,selling products,buying and negotiating. Displayed flexibility in working well in cross-functional teams even under pressure, meeting tight deadlines and multitasking.An active and motivated person with good team work, presentation, analytical, organizational, negotiation, and IT skills with presentable personality and professional

business style.

Key Competencies Gained Through Experience and Training

Marketing and upselling Communication skills Quality Assurance

Customer Relationship Management Attentiveness and negotiating EDUCATION

Masters in Supply Chain management,Chinhoyi University(Zimbabwe) In progress Professional Degree in Procurement and Supply, CIPS Level 6 degree (U.K) 2018 National Diploma in Purchasing & Supply Management, Harare Polytechnic, Zimbabwe 2015 CAREER PROGRESSION

Shift Supervisor,Alshaya Starbucks, Bahrain Jan 2021-Up to date Sales Barista trainer, Alshaya Starbucks,Bahrain Jan 2020-Jan 2021 Assistant Buyer,Bahrain Biolights W.L.L June 2019 – Dec2019 Sales Expert,Customer service representative,Econet Wireless(Zimbabwe) Jan 2013 – Aug 2018 ACHIEVEMENTS

Performed assigned workload with indefinable enthusiasm, commitment, honesty and dedication leading to promotion to the position from customer service expert to sales post at Econet Wireless

Managed to become a Shift supervisor and Barista Trainer in Starbucks within 1 year PROVEN JOB ROLE

Sales Expert, Econet Wireless (Zimbabwe)

Description: Econet Wireless is Zimbabwe’s largest provider of telecommunication services offering solutions in products and services in core areas of mobile and fixed telephony services, broadband, internet, satelite and fibre optics.

Marketing Econet products by creating awareness of the brand name, increase sales to meet targets

Finding new channels of selling and distribution and advertise products

Building, maintaining customer relations and do sales visits to negotiate package sales.

Remind customers to pay credits of their accounts before due dates and renew their premium accounts

Key account management by identifying and monitoring new customers and do upselling,

Updating customers on new products,services and finding new target markets

Assisting in promoting the brand through sponsorship deals,

Create invoice and sending out to customers following,update CRM and put customers information

Customer database management by entering new clients and managing details for future reference

Coming up with a weekly reports on customer views,complaints compliments for business continuity Customer Service Representative/Reception, Econet Wireless (Zimbabwe)

Handling incoming calls and outgoing calls hence assist customers within short turnaround time

Handling complex queries of high valued customers and follow up on customer

Help desk and switchboard assistance by processing orders,forms,applications and requests

Ensure customer satisfaction is provided in professional manner and maintain relations with customers

Go extra mile to engage the customers and create customer relationship management IT SKILLS

Well-versed in Microsoft packages (Word, Excel, PowerPoint, Access), Internet and E-Mail applications, Adept in Avaya.IVR,CRMand Outlook express,

Cloud MICROS System

PERSONAL DETAILS

Nationality : Zimbabwean

Date of Birth : 14th of September 1991

Marital Status : Single

Languages : English & Shona

Visa Status : Employment Visa

Driver’s License : Zimbabwe

REFERENCES

1. Mr. Jimmy Mwanza – Team Leader, Econet Wireless, Zimbabwe. +263-******** 2. Mr.Hussain– Manager Starbucks, Bahrain, +973-******** 3. Mr.Paa Kwesi-Manager,Bahrain Biolights, +973-******** Sales expert Barista,Shift Supervisor Starbuck (Bahrain) Description:Starbucks and are international coffee shop infound in Bahrain which sells coffee,

Promoting coffee consumption by educating customers,selling coffee,grind,brew,prepare and serve

Upselling by giving customers options of coffee and promotions when taking order and boost sales.

Collect and process payments,comply with health and safety regulations and stock inventory.

Listening to customer complains,quiries and addressing them in a friendly manner

Setting up or restocking product displays,packaging

Managing shift,Scheduling,Cash out,Setting targets,Giving feedback and new information to partners

Ensure smooth operation of shift,Odering what is required. Assistant Buyer,Biolights (Bahrain)

Buying,supplier selection,negotiate,invoice check,prepare quotations,inspection of deliveries,stocktaking

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