Bartender Guest Service
Resume:
C
Whitney Childress
***********@*****.***
Pompano Beach, FL 33062
SUMMARY
Friendly Bartender with expertise concocting cocktail drinks and alcoholic beverages. Familiar with numerous drinking-making techniques. Offering 18 years of experience in providing patrons with superior service.
SKILLS
Blending Techniques
Garnish Preparation
Measurement Accuracy
Responsible Serving
Mixology Techniques
Supply and Inventory Maintenance
Food and Beverage Service
Teamwork and Professionalism
Multitasking and Prioritization
Hospitality and Guest Service
Sharp Memory
Accommodating Diverse Clientele
Interpersonal Communication
Vendor Management
Engaging Customers
Self-Motivated
Stamina and Endurance
EXPERIENCE
Head Bartender
Pompano Beach, FL
Carrabba's Italian Grill/ Jan 2018 to Dec 2022
Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Handled complaints and disputes from customers to promote customer satisfaction.
Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Trained new bartenders on drink preparation and upselling techniques.
Waitress/Bartender
Philadelphia, PA
New wave cafe/ May 2004 to Dec 2017
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Presented menus to patrons to answer questions about menu items and make recommendations.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Greeted customers, answered questions and recommended specials to increase profits.
Maintained accuracy while handling payments, giving change and printing receipts for customers.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Trained new employees to perform duties.
Master Hairstylist
Philadelphia, PA
Ground Zero Salons/ Jun 2002 to Dec 2017
Provided comprehensive hair treatments for various types of hair.
Washed, colored, cut and styled hair for high volume of clients daily.
Introduced modern techniques to style and stay up to date with newest trends in hair, nails and makeup.
Backed up reception desk by answering phones, scheduling appointments and processing payments.
Applied makeup to achieve desired day-to-day and special event looks.
Increased sales by providing exceptional service and maintaining positive and energetic attitude.
Suggested, used and marketed appropriate products to clients for skin, nail and hair care to increase company profit.
Evaluated client hair type, condition and desired outcome to determine ideal services.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Kept notes listing preferences and services provided to clients for quick reference.
Maintained relationships with hundreds long-term clients while handling up to five walk-in appointments daily.
Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
EDUCATION AND TRAINING
Cosmetology : Color, Cut, Styling
Jean Madeline Aveda Institute May 2002
Philadelphia, PA
Bachelor of Arts: Clinical Child Psychology
University of Massachusetts - Boston May 2001
Boston, MA
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