Operations Manager Customer Service

Frederick A Murray JR

919-***-**** ***********@*****.*** Indian Trail, NC 28079

CAREER OBJECTIVE

Efficient professional with 30 years of work experience and a proven knowledge of team building, branding and new business development. Aiming to leverage my abilities to successfully fill operations executive management role at your company.

Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully fill the operations manager role at your company. I am looking to further my career in the accounting, business, and finance industry using the experience I have had over the last 30 years working for a big fortune 500 company. My specialize areas of expertise are to include but not limited to accounting, purchasing, and managing in a company. I also have taught on colligate level as an adjunct faculty and professor.

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EXPERIENCE

CHIEF OPERATIONS MANAGER

April 2022-Present

• Top Notch childcare

• You are the responsibile for the day to day, who deals with staffing and scheduling

• Orchestrated administrative activities directly related to making products or providing services.

• Reviewed financial statements, sales or activity reports, and other performance data to measure productivity.

• Organized and guided activities such as sales promotions requiring coordination with other department managers. Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials and staff members.

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• Worked with coworkers to complete tasks.

• Conducted staff meetings to relay general information or to address specific topics.

• Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.

• Responded quickly to meet customer needs and resolve problems. SALES EXECUTIVE WITH BOSWELL ELECTRIC

October 2022-November 2022

• Collaborated with marketing to develop and execute marketing campaigns.

• Prepared quotes and proposals for new and existing products.

• Solicited new opportunities and generated leads by leveraging business intelligence and third-party data sources.

• Updated information in customer accounts and maintained CRM databases.

• Negotiated and closed deals with vendors and company partners.

• Built and established strong relationships with customers, enabling long-term partnerships. ENSALES PARTNER/OPERATIONS MANAGER

October 2002-April 2022

• Oversaw regional and local sales managers and staffs. Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.

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• Prepared budgets and approved budget expenditures.

• Reviewed operational records and reports to project sales and determine profitability.

• Developed sales team through motivation, counseling and product knowledge education. US

January 2002-January 2022

SALES AND OPERATIONS MANAGER

Wesco Distribtion inc, May 1992-October 2002

• Handled Sales for large utility, Managed operations in the branch EDUCATION

FROM

January 2014

MASTERS IN ACCOUNTING, PROGRAM

NOVA SOUTHEASTERN UNIVERSITY, January 2012

DATES

January 2006

COMPLETED COURSEWORK TOWARDS EARNED ACCOUNTING HOURS TO TEACH ACCOUNTING AT IN ACCOUNTING, Fort Lauderdale, FL

Nova Southeastern University,

US

May 2005

A MASTERS DEGREE WITH A CONCENTRATION IN HUMAN RESOURCE MANAGEMENT, Mount Pleasant, MI

Central Michigan University, January 2003

MASTERS IN GRADUATE CERTIFICATE IN PUBLIC ADMINISTRATION CENTRAL MICHIGAN UNIVERSITY, January 2003

SKILLS

STRONG SKILLS IN SALES AND CUSTOMER SERVICE STRONG SKILLS IN ACCOUNTING Financial Statement Review Onboarding And Orientation Corporate Partnerships Finance And Accounting Oversight Sales Promotion Inventory Management Project Development MS Office Quick Books

ADDITIONAL INFORMATION

NC Wesleyan College BS in Business 1996 – 1999

Central Michigan University Masters in Administration Human Resources Management 2000 – 2002 Central Michigan University Graduate Certificate in Public Administration 2002 Nova Southeastern University earned hours in accounting to teach as faculty professor I taught at Johnston Community College Accounting and Business 2001-2004 NC Wesleyan College Accounting, Business classes.

I am qualified to teach twenty one classes on the colligate level. Between the years of 2004 – 2019 I taught at Mount Olive University Accounting and Business classes 2009 – 2014

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