SUNITA SAQIB RAZA

Flat B***, Horizon Tower Building Rashdiyia– Ajman, UAE

00-971-**-*******

aduxip@r.postjobfree.com

OBJECTIVE

To attain a challenging position in a dynamic organization that provides opportunities to apply professional knowledge and skills in a competitive and rewarding environment.

EDUCATION

Masters of Arts (Economics) Federal Urdu University of Art, Science & Technology – Karachi, Pakistan

Bachelors of Commerce (BCOM) University of Karachi – Karachi, Pakistan

EXPERIENCE

Branch Service Officer Meezan Bank, Pakistan

JUNE 2015 – JANUARY 2019

Responsible for building and maintaining relationships with clients and key personnel within customer companies

Conducting business reviews to ensure clients are satisfied with their products and services.

Alerting the sales team to opportunities for further sales within key clients

Letting customers know about other products the company offers

Working closely with Account Managers and Sales Consultants

Escalating and resolving areas of concern as raised by clients

Carrying out client satisfaction surveys and reviews

Passing leads to the sales team and following up on progress

Liaising with internal departments to ensure client needs are fulfilled effectively

Assistant Manager (Reinsurance & Underwritings) Alpha Insurance Company Limited, Karachi - Pakistan

JANUARY 2014 – JUNE 2015

Responsible for insurance policy operations, endorsements, request notes, etc. (fire, marine, heavy duty electronic and mechanical items U/W Dept.)

Bookkeeping, maintaining all files, checking emails, records of reinsurance dept.

Posting all policies, & reinsured

Telesales / Call Center Agent United Bank Limited, Karachi - Pakistan

MAY 2012 – AUGUST 2012

Responsible for initiate sales with potential customers over the telephone

Contacting potential or existing customers to inform them about a product or service using scripts

Answering questions about products and the company

Asking questions to understand customer requirements and close sales

Direct prospects to the field sales team when needed

Enter and update customer information in the database

Take and process orders in an accurate manner

Handle grievances to preserve the company’s reputation

Go the “extra mile” to meet sales quota and facilitate future sales

Keep records of calls and sales and note useful information

SKILLS

Expert Computer User (Windows 7, 8 & 10 Professional Edition

MS Office (Excel, Word, PowerPoint & Outlook)

Internet (Social Media & Web Surfing)

STRENGHTS

Dedicated to work in professional manner

Ready to work under stress conditions

Hardworking and Sincere with Job role provided

ABOUT MYSELF

Languages: English, Urdu & Sindhi

Nationality: Pakistan

VISA Status: Resident – UAE

Marital Status: Married

Date of Birth: December 1990

REFERENCE

To be furnished upon request

Contact this candidate