Data Entry Customer Service

SHERRY J DAVIS

Address: Wichita, KS

Phone: 316-***-**** Email: ******.*********@***.***

LinkedIn: www.linkedin.com/in/sherryjdais

REAL-TIME MANAGEMENT ANALYST

Highly proficient in ensuring business objectives are attained by optimizing human resources, monitoring staff attendance, writing and delivering reports, managing daily staff coverage, observing attendance incidents, and communicating with staff members. A proven track record in customer focus, technical abilities, and results orientation. Expert rank in time management, problem resolution, accuracy, and decision making.

PROFESSIONAL SKILLS

Time Management Business Reporting Employee Engagement Scheduling Copy Editing Written Communication Customer Relations Customer Service Sales Skills Staffing Coaching Motivating and Assessing Employees Data Entry Customer Service Manager Customer Focus and Orientation Recruiting

TECHNICAL SKILLS

PowerPoint Excel Microsoft Office Suite SharePoint Graphic Designs

PROFESSIONAL EXPERIENCE

Media, Arts & Design

Four Published Books:

The War Room Prayer Closet – Published August 8, 2016

Injustice in Our Judicial System – Published April 14, 2021

Overcoming Unhealthy Relationships – Published April 17, 2021

God Gave Us Authority over the Earth – Published April 17, 2021

PREVIOUS EXPERIENCE

The Specialist Group, Wichita, Kansas 08/ 2022 – Continuing

Accounts Receivable

Receive payments from customers by contact or phone.

Update payment accounts and pay schedules.

Notate accounts and make payment arrangements.

Scan and file documents and file folders.

Concentrix, Wichita, Kansas 03/ 2015 – 04/ 2020

Real- Time Analyst

Assessed staffing levels daily and monitored attendance and scheduled adherence.

Made recommendations to improve workforce management and reduced overheads to increase customer satisfaction and experience.

Gathered and reviewed information to determine ways to improve operations through adequate staffing.

Produced daily business reports.

Analyzed schedule performance, forecast accuracy, and underlying assumptions and historical trends. Made continuous adjustments and improvements to the forecasting, headcount planning, and scheduling process to make sure both service levels and profitability goals were met.

Wolfchase Chrysler Dodge Jeep, Memphis, TN 07/2009 – 12/2009

Sales Consultant

Greeted arriving customers and satisfying questions.

Described various features of models of customers’ interest and clarified financing options and warranties.

Provided test drives to enhance customers buying decisions.

Negotiated car prices and trade-in values; and discussed offers with manager to get authorization.

Requested any repairs, cleaning, or servicing that needed to be done through the customer service department.

Cornerstone America, Memphis, TN 05/2002 – 07/2009

Insurance Producer

Offered health and life insurance to small business owners.

Assisted clients in understanding various aspects of the insurance policies.

Helped educate clients on their health plan choices, assist in submitting and following up on applications, and provided ongoing services.

Independent Mortgage, Helena, Arkansas 01/2001 – 05/2002

Mortgage Loan Officer

Originated mortgage transactions between lending institutions and potential borrowers. Reviewed borrowers’ financial backgrounds and prequalified applications.

Pulled credit reports, and determined applicant’s debt-to-income ratio.

Consulted with lending institutions on borrowers’ creditworthiness and determined an appropriate interest rate and loan terms.

Consumer Access, Houston, Texas 04/1998 – 01/2001

Quality Assurance advisor

Designed call monitoring formats and quality standards.

Monitored calls and provided trends to the site management team.

Tracked performance at team and individual levels.

Participated in customer and client listening programs to identify customer needs and expectations.

Provided feedback to call center team leaders and managers.

EDUCATION

Bachelor of Business Administration (BBA)

Entrepreneurship/Management

Wichita State University Wichita, KS

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