PROFESSIONAL SUMMARY

Customer Service Representative bringing top-notch skills in oral and

written communication, active listening and analytical problem- solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

WORK HISTORY

Customer Service Representative, 02/2017 - 08/2022 US Bank, Overland Park, KS

Collections, 06/2015 - 10/2016

Convergys, Overland Park, KS

Riverview, FL 33569

913-***-****

aduxee@r.postjobfree.com

SKILLS

ASIA ANDERSON

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Answered customer telephone calls promptly to avoid on-hold wait times.

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• Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

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Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

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Investigated and resolved customer inquiries and complaints quickly.

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• Responded proactively and positively to rapid change. Responded to customer requests for products, services and company information.

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Collected customer feedback and made process changes to exceed customer satisfaction goals.

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Educated customers about billing, payment processing and support policies and procedures.

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• Delivered prompt service to prioritize customer needs. Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

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• Upbeat and Positive Personality

• Responding to Difficult Customers

POS Systems and Ordering

Platforms

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• Issue and Complaint Resolution

• Efficient and Detail-Oriented

• Customer Account Management

Courteous with Strong Service

Mindset

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Calm and Professional Under

Pressure

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• Data Entry and Maintenance

• Understanding Customer Needs

Building Customer Trust and

Loyalty

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• Upselling Products and Services

• Call Documentation

• Customer Data Confidentiality

• Answering Customer Questions

• Call Transfers

Home Healthcare Specialist, 10/2013 - 03/2014

Family Tree, Overland Park, KS

Server, 04/2012 - 05/2013

Olive Garden Restaurant, Kansas City, KS

EDUCATION

High School Diploma, 05/2013

Washington High School - Kansas City, KS

• Negotiated to collect balance in full.

Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

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• Processed payments and applied to customer balances. Counseled debtors on payment options and arranged installment agreements.

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Worked in call center environment handling manual and automatically dialed outbound calls.

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• Processed payments and contracts on accounts.

Used scripted conversation prompts to convey current account information and obtain payments.

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Handled continuous outbound and inbound calls daily with goal of collecting owed debt.

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Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.

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Traveled to clients' homes to complete healthcare services and promote continuity of care.

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Provided mobility assistance such as walking and regular exercising.

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• Assisted disabled clients to support independence and well-being.

• Cultivated warm relationships with regular customers. Worked with POS system to place orders, manage bills and handle complimentary items.

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Explained menu items and suggested appropriate options for food allergy concerns.

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• Bussed and reset tables to keep dining room and work areas clean.

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