Jessalyn Champignon

Property Manager

Pittsburgh, PA 15207

aduxd1@r.postjobfree.com

+1-973-***-****

An accomplished and experienced Property Manager who possesses strong case management skills and low income housing program knowledge.

Exhibits excellent interpersonal communication and client relationship-building virtuosity by utilizing attentive, persuasive communication and negotiation skills and solid track record of diligently following through for clients and customers by representing their best interests. Advanced software skills and proficient in Google Suite, Boston Post, Microsoft Office: Outlook, Word, Excel, & PowerPoint, SAP, Axapta, Visual Homes, Yardi, Enterprise Income Verification (HUD EIV),

"HAPPY", SharePoint and TeamWork.

Several key competencies such as an aptitude for expeditious problem resolution, excellent organizational, prioritization and time management skills, in addition to distinguished oral, written and interpersonal communication skills and a proven ability to multitask effectively, all of which contribute to a proficiency for precise account case management and customer service capabilities, exceptional knowledge of HUD low income housing rules and regulations, FDA cGMP, and the skills needed to manage a large caseload and an unpredictable workflow. Skilled at multi-tasking and maintaining a strong attention to detail, employs professionalism and superior communication skills to meet client and company needs. Excels at analyzing, prioritizing and completing tasks while exhibiting professionalism and sound judgment. Excels with executive-level office management skills, as well as strength in planning and problem-solving. Readily adapts to change and exceeds expectations in quality.Highly focused and results-oriented office professional who successfully supports complex, deadline-driven operations. Customer-oriented and computer-savvy.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Site Manager

NDC Asset Management LLC - Pittsburgh, PA

December 2020 to Present

Site Manager of Two Separate Conventional Properties totaling 122 Units

• Manage financial performance of both communities, including both income and expenses, to achieve financial goals.

• Process all Accounts Payable for both properties

• Work with Regional Manager to prepare an annual budget and capital expenditure plan.

• Develop and execute leasing strategies to maintain budgeted occupancy.

• Lead onsite team; hire, set goals, monitor performance, coach, counsel, and recommend training as needed.

• Oversee all stages of resident lease cycle including application approvals, move-ins, renewals, and move-out processes, providing resolutions to any resident opportunities that arise.

• Oversee rent collections and L/T filings.

• In collaboration with Maintenance Managers of both properties, ensure the completion of service requests, curb appeal, and make ready homes meet quality standards.

• Recommend necessary capital improvements for asset preservation, safety, and competitive needs. Property Manager

ARBORS MANAGEMENT, / West Park Court - Pittsburgh, PA October 2018 to October 2020

• Property Manager of 112 unit Senior Citizen High Rise (62+) with both HUD and LIHTC assisted units

• Review and approve rental application for accuracy, and qualifications as defined in the Resident Selection Plan and in line with all Section 504 Requirements; review all policies, rules, and rental terms with the new resident on move in day.

• Collect all rents due.

• Coordinate and approve all Maintenance Repair Projects, both large and small.

• Adhere to yearly budget.

• Ensure compliance with all HUD and LIHTC regulations in the building and tenant documentation.

• Coordinate and Supervise Maintenance projects both large and small

• Negotiate with outside contractors and oversee projects

• Ensure costs remain in line with outlined yearly budget.

• Coordinate annual inspections with HUD and City officials

• Accounts Receivable - Approval and coding of all bills to the property to be sent for payment

• Provide strong rent collections – prepare appropriate legal documents and process evictions as needed. On a monthly basis up-date supervisor of outstanding rents and collections efforts.

• Prepare all bank deposits – scan to bank and input into Property Management Software (Boston Post)

• Complete all move in, annual and interim certifications with income requirement documents – with an complex understanding of both HUD & LIHTC regulations.

• Proficiency in Google Suite, Boston Post, and Microsoft Office utilized daily.

• Conduct community meetings and work to improve the payment history, health and safety issues, and resident conduct through the community through one on one education of the residents as needed.

• Work with the Resident Services Coordinator to bring programs to the property that will enhance the stability of the residents.

• Monitor units vacating, work closely with maintenance to assure turn overs are completed in a manner that mitigates the income loss to the property.

• Participate in quarterly Board of Director Meetings and provide Budget updates for approval and relate any related issues for Board discussion and/or approval.

• Other duties as assigned

Master Leasing Coordinator

Resources for Human Development, Inc. - East Stroudsburg, PA March 2015 to April 2018

Master Leasing:

• Screening and selection of program participants

• Locating appropriate apartments and insuring that the units meet HUD standards

• Assisting the member with budgeting for the unit and associated costs (insuring that no individual pays more than 30% of his/her income toward the rent)

• Explaining the sublease rental agreement with the program participant and insuring that they understand the legal documents that they are signing.

• Providing community resource lists and recommending supportive behavioral health and other services that may benefit the member and assist in their successful tenancy

• Assisting the member in making referrals for any services that he/she may wish to use Bridge Funding:

• Screening and selection of program participants

• Locating appropriate apartments and insuring that the units meet HUD standards

• Assisting the member with budgeting for the unit and associated costs (insuring that no individual pays more than 30% of his/her income toward the rent at onset)

• Assisting the program participant in understanding the lease agreement with any potential landlord, insuring that they understand the legal documents that they are signing

• Providing community resource lists and recommending supportive behavioral health and other services that may benefit the member and assist in their successful tenancy

• Assisting the member in making referrals for any services that he/she may wish to use

• Screening and selection of program participants

• Insuring that contingency funds are appropriate and serve to insure successful transition to/ maintenance of an apartment

• Development of policies that limit funds to no greater than $1,000 per individual over the course of the four years of the program and how special exceptions can/will be made

• Insuring that contingency funds are spent/directed toward the identified need area Coordination and Referral:

• The Coordinator will maintain an up-to-date list of all community resources, behavioral health services, and other support services (i.e., AA, Al-Anon) to make available to program participants

• At intake and throughout the individual’s involvement with the program, the Coordinator will identify any potential resources that will be of benefit to the individual and will offer assistance in making a referral to those services

• Working closely with county MEDS, CYS, Probation, D&A entities to advocate for program participants’ needs

• Advocating for program participants in receiving timely services when linked to behavioral health treatment programs

• Assisting program participants in accessing any benefits to which they may be entitled (i.e., Medical Assistance, Social Security, HUD-funding) and follow-up to insure that individuals are successful in their efforts

• Advocating for individuals with larger systems and programs, in particular with the local Housing Authorities when a HCV becomes available or a housing list opens Landlord Liaison:

• Collecting rent from program participants and insuring that landlords are paid on time

• Making payment for rent associated with the program’s portion of the cost

• Addressing any maintenance or other property/personal-related issues that may arise

• Advocating for the program participants with landlords

• Assisting program participants in locating an appropriate rental unit and completing any lease agreements, forms or other items related to the property rental Community Outreach and Resource Development:

• Being a visible resource to potential referral sources by attending existing local provider meetings and any other meetings to enhance referrals to/visibility of the program

• Coordinating with all three local Housing Authorities to insure that any information is shared about the program and to enhance any of their efforts to add HCV or other services/supports for this population

• Advocating at the local level for specialized HCV and any other resources that may be available to sustain program participants/enhance housing services of individuals with a behavioral health issue

• Working with the Monroe County Homeless Advisory Board (MCHAB) and other providers to develop a Local Housing Option Team (LHOT) and a Local Lead Agency (LLA) for the Joinder in order to work to bring other Federal, State and local funds to bear in enhancing housing options for residents of CMP

• Working with local developers and builders to establish relationship that increase housing options for individuals in the three counties and assisting them in working with any State agencies in acquiring/ accessing special funding sources for tax credits and to encourage their collaboration in meeting the housing needs of individuals with behavioral health issues

• Maintaining a list of and monitoring HUD announcements and other funding sources to keep the community informed of funding opportunities

• Insuring that any Federal, State or local funding are used to maximize the use of Reinvestment dollars Executive Assistant to Territory Manager

Legacy Studios - Andover, NJ

June 2014 to March 2015

• Heavy scheduling and calendar management

• Preparing all travel arrangements for photographers and Territory Manager

• Acquiring necessary information, files, and coordinating all shoots for schools and organizations within the territory

• Overseeing and approving all territory employees hours, expense reports, and invoices

• Managing and maintaining all territory equipment and supplies

• Providing instantaneous and continuing administrative support to the Territory Manager

• Extensive working knowledge of Microsoft Office: Word, Excel, PowerPoint and Outlook; SharePoint, Teamwork, Adobe, Photoshop, and Yearbook Avenue

• Detail oriented with a high degree of accuracy with excellent organizational, prioritization and follow up skills to manage an unpredictable workflow.

Tech Support Administrative Assistant

Thorlabs - Newton, NJ

December 2012 to March 2014

• Providing continuing administrative support to the team of Tech Support Application Engineers

• Creating quotes and processing sales orders

• Obtaining pricing and lead time information from Business Units for RFQs and quoting customers in a timely manner

• Running backorder reports and follow up on late shipments

• Customer Relationship Management

• Maintaining customer database from data in customer e-mails

• Heavy communication with customers via email and phone Section 8 Occupancy Specialist

Newark Housing Authority / Quadel Consulting - Newark, NJ April 2011 to November 2012

• Determining initial and eligibility and qualifying HUD Section 8 HCV participants

• Completing interim and annual recertification of participants and negotiating and preparing HAP contracts between participants, landlords, and other housing agencies.

• Recruiting participants for special programs (Family Self-Sufficiency, Homeownership Program, TBRA, SRAP)

• Conducting participant interviews

• Administering policies and procedures in accordance with HUD guidelines and NHA's Administrative Plan

• Verifying required information with 3rd parties

• Reviewing lease documents between participants and landlords.

• Terminating assistance for participants for noncompliance

• Mediating landlord/participant issues

Section 8 Housing Specialist

Housing Authority of the City of Winston Salem, Winston - Salem, NC July 2007 to January 2011

• Determining initial and eligibility and qualifying HUD Section 8 HCV participants

• Conducting participant recertification interviews and relocation briefings monthly

• Completing interim and annual recertification of participants

• Negotiating and preparing HAP contracts between participants & landlords

• Verifying employment and income information with 3rd party sources and EIV reports

• Maintaining tenant files in accordance with the current edition of the HUD Handbook and HAWS Administrative Plan

• Monitoring rent portion delinquencies and establishing reasonable payment arrangements for said delinquencies

• Coordinating and participating with HUD hearing and annual audits

• Terminating assistance for participants for noncompliance Tech Assistant

State of NJ - Dept. of Community Affairs - Newton, NJ September 2005 to July 2007

Sussex County Field Office for The State of New Jersey Department of Community Affairs

• Completing annual and interim recertifications, relocations and port outs for participants in the Section 8 HCV program

• Assisting the process of Section 8 HCV applications

• Waiting List Management

• SRAP Waiting List Management and Lease Ups

• Homelessness Prevention Program Screenings and Lease Ups

• Monitoring of units under current HAP contract

• Creating and maintaining office records, files and reports

• Handling a high volume of inbound/outbound calls, email requests, and customer inquiries in a fast- paced environment

• Determined landlord and tenant eligibility

• Terminating assistance for participants for noncompliance Education

Associate of Science in Human Services

Sussex County Community College - Newton, NJ

2006

Skills

• PA HMIS, CareSync, Microsoft Office: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, SAP, Yardi, Scheduling, Accounting, Calendar Management, Visual Homes, Yardi,, Inventory Management, Payroll, SharePoint, TeamWork (10+ years)

• Property Management

• Section 8

• Customer Relationship Management

• Google Suite

• Administrative Experience

• LIHTC

• Fair Housing Regulations

• Negotiation

• Project Coordination

• Property Leasing

• Event Planning

• Office Management

• Accounts Payable

• Accounts Receivable

• Customer service

• Microsoft Office

• Management

• Conflict Management

Links

https://www.linkedin.com/in/jchampignon

Certifications and Licenses

Section 8 Occupancy Speialist

August 2011 to Present

HCV Specialist

April 2008 to Present

http://www.nanmckay.com/s-232-hcv-specialist.aspx

Real Estate License

IN PROCESS: PA Salesperson Real Estate License.

Required Courses are completed. Awaiting appointment to take PA Real Estate Salesperson Licensing Exams. This has been delayed due to COVID-19.

Assessments

Supervisory Skills: Interpersonal Skills — Expert

October 2020

Fostering a collaborative environment and conducting difficult conversations Full results: Expert

Attention to Detail — Highly Proficient

October 2020

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Highly Proficient

Written Communication — Highly Proficient

October 2020

Best practices for writing, including grammar, style, clarity, and brevity Full results: Highly Proficient

Verbal Communication — Expert

October 2020

Speaking clearly, correctly, and concisely

Full results: Expert

Customer Focus & Orientation — Highly Proficient

October 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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