Tractor Trailer Driver

Shavonne J. George

Middletown, NY ***** 646-***-**** Shavonne.jean @gmail.com

Career Target: Project Coordinator / Customer Success Manager Proactive and detail-oriented professional with 5 years of experience in relationship management, networking techniques, and emotional intelligence for customer success companies. Introspective leader and colleague with proven track record coordinating cross-functionally to elevate customer contentment, experience, and engagement. Recognized contributor who thrives off a tight-knit team scenery and demonstrates best practices while being able to work independently. CORE COMPENTENCIES &

TECHNOLOGICAL PROFICIENCIES

Customer Relationship Management Conflict Resolution Strategic Thinking Project Management Excellent written and verbal communication Client Advocacy Problem Solving Phone Etiquette Technical Snapshot: Google Suite MS Office Canva Slack PROFESSIONAL EXPERIENCE

Tractor Trailer Driver

National Freight Industries – Wurtsboro, NY July 2021 – Current Acquired department of transportation knowledge while traveling through interstate means. Learned to read a map and the behind the scenes of dispatching telecommunications.

Executed pre-trip and post-trip inspections of the tractor to abide by safety and traffic regulations

Accurately read maps to ensure the safest truck route

Transport company equipment by interstate and intrastate means

Report any mechanical problems or malfunctions while keeping detailed records of DOT logs Peer Specialist

Baltic Street AEH, Inc. – Brooklyn, NY February 2019 – January 2021 A class action lawsuit approved the right for 4,000 adult home residents with severe mental illnesses to be given the chance to live independently and apart of the community due to their basic right being deprived. These residents were given care coordinators, personal assistance, home health care, and rehabilitation services to start their new lives.

Managed tasks and responsibilities autonomously

Leveraged an extensive knowledge of mental health to support clients

Reinforced client relationship and rapport through routine check-ins and long term follow through

Maintained detailed written documentation of interactions with clients for legal compliance

Supported a variety of clientele with mental health challenges within a community-oriented environment

Spearheaded and facilitated mindfulness groups with clients to teach a variety of everyday skills and cognitions

Conducted comprehensive research daily to find research-based conclusions grounded in best practices

Advocated for a population of people who were continuously silenced Sales Associate

Duane Reade – New York, NY March 2017– April 2019

Conducted comprehensive research daily to find research-based conclusions grounded in best practices

Sustained records of store inventories and created weekly orders of each low stocked product

Multitasked and engaged customer concerns efficiently

Collaborated with team members to provide the highest level of customer satisfaction

Coached new team members on store protocols, product knowledge, and time management Page 2 Shavonne J. George

Education

Lehman College, CUNY - 2014

Liberal Arts & Humanities

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