Service Agent Customer

SEHLINA AIYUB

Old Airport Phone: +974-********/ *5277256

Doha-Qatar Email: ***************@*****.***

OBJECTIVE

To work effectively and efficiently in an organization that provides an opportunity to nurture and sharpen my skills which can also help organization to achieve its goal. EXPERIENCE

I. Position: Clinical Nutritionist

Location: Parul Sevashram, Vadodara, Gujarat, India Duration: October, 2019 to February, 2021

Job responsibilities:

Evaluating a client's nutritional needs.

Providing nutritional counseling and advice to clients.

Creating a clinical nutrition treatment plan for a client.

Follow up.

II. Position: Operations Executive

Location: Get2Go, Doha-Qatar

Duration: June, 2021 to February, 2022

Job responsibilities:

Responsible for overseeing the day-to-day operations of the company. III. Position: Customer Service Agent

Location: Qatar Airways, Doha-Qatar

Duration: March, 2022 to August, 2022

Job responsibilities:

Handle customer queries and complaints.

Provide appropriate solution and alternatives within the time limits.

Keep records of customer interaction.

Follow communication procedures, guidelines and policies. ACADEMIC QUALIFICATION

Degree Name of

Institution

University/Board Year of

Passing

Percentage/CGPA

M.Sc. nutrition

& Dietetics

Parul

University,

Gujarat, India

Parul University 2020 7.82

B.Sc. Foods 7

Nutrition

(Honors)

The Maharaja

Sayajirao

University,

Gujarat, India

The Maharaja

Sayajirao

University

2018 7.0

HSC M.E.S. Indian

School, Doha-

Qatar

CBSE 2015 70%

SSC M.E.S. Indian

School, Doha-

Qatar

CBSE 2013 80%

ACADEMIC PROJECT

TITLE: Major source of salt intake amongst Vadodara population. TECHNOLOGY:

MS Word (page setup, text formatting, editing)

MS Excel (pivot tables, formula functions, spreadsheets, formatting, building charts and graphs, sorting and filtering data)

MS Power Point (working with custom slides and templates, animation)

Mendeley

DESCRIPTION: As per mentioned in the title, the project is to identify the source of salt intake amongst Vadodara population, i.e., whether the intake of salt is more from cooked food or from processed food.

TECHNICAL SKILLS

Operating system: Windows

Web program: Mendeley

AREAS OF INTEREST

Clinical nutrition

Food industry

CO-CURRICULAR ACTIVITIES

Attended a seminar on ‘Healthy food choices’

Performed a skit on the topic ‘Healthy food choices’

Debate competition on the topic ‘Anemia’

Attended seminar on ‘The First 1000 Days of Life’ held in the breastfeeding week

Counseled mothers in Parul Sevashram regarding Exclusive Breastfeeding, Complimentary Feeding, and Sanitation & Hygiene

PERSONALITY TRAITS

Communication skills

Optimistic

Perspective

Respectfulness

Politeness

Self-confident

HOBBIES

Travelling

Drawing

Painting

Contact this candidate